The document summarizes the services provided by the HR team for the East Zone of Max Life Insurance. It outlines that the East Zone HR team handles employee retention, engagement, friend and family closures, and grievance resolution. It also manages its own induction training facility and employee development action plan handling. The team faces some challenges due to geographical distance from the head office and difficulties reaching remote employees. However, standard procedures are followed for manpower planning, hiring, exits, background checks, and engagements. The East Zone has over 450 employees and the HR team has a one-day turnaround time for responding to questions.

1. Presented By – Deblina Debnath
Service Selected: Zone HR of Max Life Insurance

2. • As a Zone HR Team, Team Esat stands at no
one position in almost every aspect in the
Functional HR such as:
• Employee Retention
• Employee Engagement
• F&F Closure
• Employee Grievance Solution .

3. The notable features of East Zone HR team shall
be:
 assigned budgeted manpower for EAST.
 Own Induction Training Facility
 EDAP handling authority
Apart from these daily transactional tasks take
place on a day to day basis such as:
 Recruitment
 Various types of Engagement
 F&F Clarence
 Attendance
 Background Verification

4. Chances of Error Take place due to these reasons:
 Geographical distance between Zone Office &
HO. For these sometimes miscommunication
occurs.
 Employees who are placed in remote locations
are very tough to reach
 Top Down approach sometimes is not proper.

5. Company as well as Zone Team is following
standard procedures for almost every aspect:
 Manpower planning
 Hiring through External consultancies as well
as Referral Process.
 Exit formalities through Exit Intervies
 Background verification by own team along
with third party.
 Employee engagements in a standard gap

6.  As long as the East Zone Team remains the
functional and support team of HR will be
always there.

7.  The overall TAT for all the services are already
pre fixed.
 TAT excels are recorded by HO and shared on
a daily basis with the Zone Team

8.  The East zone has a man power of 450+
employees. The HR Term has a TAT of 1 day in
the area of Revert to any question which is
strictly maintained.

9. HR services are given to all the employees.
On a regular basis engagement, encouragement
mailers are sent. Apart from these Birthday
Mailers, Anniversary mailers are sent in a
regular basis.