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DAVID SKOK
Author of ForEntrepreneurs.com
5 times entrepreneur
turned VC,
GP at Matrix Partners
STEPHANIE FRIEDMAN
More than 15 years of sales,
marketing and business development
experience, 3 successful startups
SVP of Sales & Customer Success
at Xamarin (acquired by Microsoft)
More About David …
Loves photography
and videography…
More About David …
Loves photography
and videography…
More About Stephanie …
1 Horse
15 months of travel
150 sharks
Travelblog: www.shetravels.org
Family Dog
Rescue
• Fast forward
– Hire ahead of time
– Overinvest in infrastructure
• Right hand or second brain
• Data, data, data
• Understand your growth
• Reporting: Data, Analytics, Insights
• Create operational playbook
INTRODUCTION
Why Zero to 100?
Conventional Wisdom
Search for Product
/ Market Fit
Scaling the Business
Works for B2C
BUT B2B FOUNDERS
USUALLY DISCOVER…
Turn up the spend on sales & marketing,
but no consistent results, and a lot of
cash burn
There’s an important missing
step that’s essential for B2B
The Missing Step
Search for Product
/ Market Fit
Scaling the
Business
Search for Repeatable, Scalable
& Profitable Growth Model
Other Startup Education focuses here:
Search for Product
/ Market Fit
Scaling the
Business
Search for Repeatable & Scalable
& Profitable Growth Model
ZERO TO 100 FOCUSES ON
Predictable, Repeatable, Scalable, Profitable Growth
Search for Product
/ Market Fit
Scaling the
Business
Search for Repeatable, Scalable
& Profitable Growth Model
Today’s founders
Mostly first time founders
Frequently from tech
or product backgrounds
Little/no experience
in go-to-market
WHAT MAKES THIS HARDER…
The process is broken down into sub-phases
Search for Repeatable, Scalable, Profitable Growth Model
Find repeatable Sales motion
Prove non-founders can sell
Make it Scalable
Ensure Customer Success
Make it Profitable
Advice that is right for one stage…
is totally wrong for another stage
“You have to Work on Optimizing your Pricing”
APPROPRIATE HERE
COUNTER-PRODUCTIVE
AT THESE STAGES
Search for Product
/ Market Fit
Find repeatable Sales motion
Prove non-founders can sell
Make it Scalable
Ensure Customer Success
Make it Profitable
Start to finish curriculum
Major focus is on Building a Repeatable,
Scalable, and Profitable Growth machine
Highly stage specific
Key lessons on how to take a B2B startup from 0 to $100m
With a strong emphasis on…
BUYER-CENTRIC
FUNNEL DESIGN
The Most
Important
Startup
Questions
When will
we run out
of cash?
Are we on track to
reach the milestones
needed for a
successful fundraise?
The Cash Out Graph
2017
Oct Nov Dec
2018
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
($2m)
$0
$8m
$6m
$4m
$2m
3 MONTHS
Start Fundraising
STARTUPS ARE A
RACE AGAINST TIME
The way to win is extreme focus and
total alignment across all departments
But…
WHAT TO FOCUS ON?
Since
CASH IS CRUCIAL
TO SURVIVAL…
Let’s look at how to
SUCCESSFULLY CLOSE
YOUR NEXT ROUND
Startup Valuations
TIME
VALUATION
Startup Valuations – The Reality
MILESTONES
TIME
VALUATION
Startup Value Creation Happens
as Key Elements are De-risked
“Do we know
what problem
we are solving?”
“Will many
people pay?”
TIME
VALUATION
“Does it
actually
work?”
“Will
someone
pay?”
Credit Pete Kazanjy
Key Startup Inflection Points
TIME
VALUATION
Can we scale
profitably?
Does our growth
process scale?
Can we scale without
excessive churn?
Can non-founders
sell this?
Will many
people pay?
Does it actually work?
Will someone pay?
Do we know
what problem
we are solving?
Not Only is Risk Reduced…
but Focus and Business Motion also Change
TIME
VALUATION
Inflection Points
Credit Pete Kazanjy
THESE LEAD TO
THE SUB-PHASES
The Sub-Phases
Test hypothesis
“What are we solving? How?”
Prove the Value
“Does it actually work?”
Prove it can be sold
“Will someone pay”
Search for Product
/ Market Fit
The Sub-Phases
Find repeatable Sales motion
“Will many people pay?”
Prove non-founders can sell
“Can non-founders sell this?”
Make it Scalable
“Does this scale?”
Ensure Customer Success
“Can we scale without churn?”
Make it Profitable
“Can we scale profitably?”
Search for Repeatable & Scalable
& Profitable Growth Model
Scaling the
Business
The Sub-Phases
Hit the Gas & Scale
“Does this keep scaling when we hit the gas?”
Scale the organization & it’s processes
Expand internationally
Add additional Product lines
THE SCALING PHASE:
Startup Value Increases Rapidly
Can we scale
profitably?
Does our growth
process scale?
Can we scale without
excessive churn?
Will many people pay?
Does it actually work?
Will someone pay?
Do we know
what problem
we are solving?
CAN WE KEEP
SCALING WHEN
WE REALLY
HIT THE GAS?
TIME
VALUATION
Can non-
founders sell this?
WHY?
PROFITABLESCALABLEREPEATABLE
THREE CAREFULLY CHOSEN WORDS
Easy to say, but hard to achieve
Implies a
CASH
GENERATING
MACHINE
…which GROWTH STAGE
INVESTORS LOVE
Drives Performance of SaaS Stocks
650%
600%
550%
450%
400%
350%
300%
250%
200%
150%
100%
50%
0%
500%
BVP Cloud Index
NASDAQ Index
S&P Index
Dow Jones Index
Public SaaS
companies
Jan 2011
Aug 2018
Trying to force progress by jumping ahead
before completing the current phase
#1 mistake
Common Variations
• Building product before meeting enough buyers
to validate the hypothesis
• Hiring salespeople before founders have proven
they can sell the product
• Scaling sales before growth process is repeatable
• Scaling sales before solving churn problem
BURN CASH
& shorten the runway
What We’ve Learned
NOT PREDICTABLE HOW
LONG THIS WILL TAKE
Search for Product
/ Market Fit
Scaling the
Business
Search for Repeatable & Scalable
& Profitable Growth Model
Conserve Cash until the Scaling Phase
Search for Product
/ Market Fit
Scaling the
Business
Search for Repeatable & Scalable
& Profitable Growth Model
CASH BURN
A Common Mistake…
Search for Product
/ Market Fit
Scaling the
Business
Search for Repeatable & Scalable
& Profitable Growth Model
Founders
remain in
burn avoidance
mode
Fail to invest for
fast growth
Recognize Where You Are In The Lifecycle
Search for
Product/Market Fit
Search for Repeatable & Scalable
& Profitable Growth Model
Test
Hypothesis
Prove the
Value
Prove it can
be sold
Find
Repeatable
Sales Motion
Prove non-
Founders
can sell
Make it
Scalable
Ensure
Customer
Success
Make it
Profitable
Hit the Gas
and Scale
Scale the
org & its
processes
Etc.
1 2 3 4 5 6 7 8 9 10 11
Scaling the
Business
Avoid jumping ahead
Search for
Product/Market Fit
Search for Repeatable & Scalable
& Profitable Growth Model
Test
Hypothesis
Prove the
Value
Prove it can
be sold
Find
Repeatable
Sales Motion
Prove non-
Founders
can sell
Make it
Scalable
Ensure
Customer
Success
Make it
Profitable
Hit the Gas
and Scale
Scale the
org & its
processes
Etc.
1 2 3 4 5 6 7 8 9 10 11
Scaling the
Business
TODAY’S AGENDA
START END SPEAKERS
Lunch 12:00 PM 1:00 PM
Introduction to Zero to 100 1:00 PM 1:15 PM
David +
Stephanie
Founder Led Selling 1:15 PM 1:45 PM Pete Kazanjy
Building a Repeatable Scalable Growth Process 1:45 PM 2:05 PM David Skok
Q&A 2:05 PM 2:20 PM
Break – 15 minutes 2:20 PM 2:35 PM
START END SPEAKERS
Funnel Design:
Get inside your buyers head and drive higher
conversions
The Product is your Salesperson – Time to Wow!
2:35 PM 3:05 PM David Skok
Building a Sales Organization 3:05 PM 3:20 PM Stephanie
Forecasting and Pipeline Management 3:20 PM 3:35 PM Stephanie
Sales Operations 3:35 PM 3:50 PM Stephanie
Motivation and Sales Team Culture 3:50 PM 4:10 PM Stephanie
Q&A 4:10 PM 4:20 PM
Break – 15 minutes 4:20 PM 4:35 PM
START END SPEAKERS
The SaaS Business Model and Metrics 4:35 PM 5:05 PM David Skok
Experiences Turning Theory into Practice 5:20 PM 5:45 PM Mark Gally
What is the Role of the CEO? 5:05 PM 5:20 PM David Skok
Q&A 5:45 PM 6:00 PM
Cocktails and Snacks
Questions
Slido System:
Go to Sli.do
Enter code: G560

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Zero to 100 - Part 1: Intro + First Section

  • 1.
  • 2. Your Hosts DAVID SKOK Author of ForEntrepreneurs.com 5 times entrepreneur turned VC, GP at Matrix Partners STEPHANIE FRIEDMAN More than 15 years of sales, marketing and business development experience, 3 successful startups SVP of Sales & Customer Success at Xamarin (acquired by Microsoft)
  • 3. More About David … Loves photography and videography…
  • 4. More About David … Loves photography and videography…
  • 5. More About Stephanie … 1 Horse 15 months of travel 150 sharks Travelblog: www.shetravels.org
  • 6.
  • 7. Family Dog Rescue • Fast forward – Hire ahead of time – Overinvest in infrastructure • Right hand or second brain • Data, data, data • Understand your growth • Reporting: Data, Analytics, Insights • Create operational playbook
  • 9. Conventional Wisdom Search for Product / Market Fit Scaling the Business Works for B2C
  • 10. BUT B2B FOUNDERS USUALLY DISCOVER… Turn up the spend on sales & marketing, but no consistent results, and a lot of cash burn
  • 11. There’s an important missing step that’s essential for B2B
  • 12. The Missing Step Search for Product / Market Fit Scaling the Business Search for Repeatable, Scalable & Profitable Growth Model
  • 13. Other Startup Education focuses here: Search for Product / Market Fit Scaling the Business Search for Repeatable & Scalable & Profitable Growth Model
  • 14. ZERO TO 100 FOCUSES ON Predictable, Repeatable, Scalable, Profitable Growth Search for Product / Market Fit Scaling the Business Search for Repeatable, Scalable & Profitable Growth Model
  • 15. Today’s founders Mostly first time founders Frequently from tech or product backgrounds Little/no experience in go-to-market
  • 16. WHAT MAKES THIS HARDER… The process is broken down into sub-phases Search for Repeatable, Scalable, Profitable Growth Model Find repeatable Sales motion Prove non-founders can sell Make it Scalable Ensure Customer Success Make it Profitable
  • 17. Advice that is right for one stage… is totally wrong for another stage
  • 18. “You have to Work on Optimizing your Pricing” APPROPRIATE HERE COUNTER-PRODUCTIVE AT THESE STAGES Search for Product / Market Fit Find repeatable Sales motion Prove non-founders can sell Make it Scalable Ensure Customer Success Make it Profitable
  • 19. Start to finish curriculum Major focus is on Building a Repeatable, Scalable, and Profitable Growth machine Highly stage specific Key lessons on how to take a B2B startup from 0 to $100m
  • 20. With a strong emphasis on… BUYER-CENTRIC FUNNEL DESIGN
  • 21. The Most Important Startup Questions When will we run out of cash? Are we on track to reach the milestones needed for a successful fundraise?
  • 22. The Cash Out Graph 2017 Oct Nov Dec 2018 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec ($2m) $0 $8m $6m $4m $2m 3 MONTHS Start Fundraising
  • 23. STARTUPS ARE A RACE AGAINST TIME The way to win is extreme focus and total alignment across all departments
  • 26. Let’s look at how to SUCCESSFULLY CLOSE YOUR NEXT ROUND
  • 28. Startup Valuations – The Reality MILESTONES TIME VALUATION
  • 29. Startup Value Creation Happens as Key Elements are De-risked “Do we know what problem we are solving?” “Will many people pay?” TIME VALUATION “Does it actually work?” “Will someone pay?” Credit Pete Kazanjy
  • 30. Key Startup Inflection Points TIME VALUATION Can we scale profitably? Does our growth process scale? Can we scale without excessive churn? Can non-founders sell this? Will many people pay? Does it actually work? Will someone pay? Do we know what problem we are solving?
  • 31. Not Only is Risk Reduced… but Focus and Business Motion also Change TIME VALUATION Inflection Points Credit Pete Kazanjy
  • 32. THESE LEAD TO THE SUB-PHASES
  • 33. The Sub-Phases Test hypothesis “What are we solving? How?” Prove the Value “Does it actually work?” Prove it can be sold “Will someone pay” Search for Product / Market Fit
  • 34. The Sub-Phases Find repeatable Sales motion “Will many people pay?” Prove non-founders can sell “Can non-founders sell this?” Make it Scalable “Does this scale?” Ensure Customer Success “Can we scale without churn?” Make it Profitable “Can we scale profitably?” Search for Repeatable & Scalable & Profitable Growth Model
  • 35. Scaling the Business The Sub-Phases Hit the Gas & Scale “Does this keep scaling when we hit the gas?” Scale the organization & it’s processes Expand internationally Add additional Product lines
  • 36. THE SCALING PHASE: Startup Value Increases Rapidly Can we scale profitably? Does our growth process scale? Can we scale without excessive churn? Will many people pay? Does it actually work? Will someone pay? Do we know what problem we are solving? CAN WE KEEP SCALING WHEN WE REALLY HIT THE GAS? TIME VALUATION Can non- founders sell this?
  • 37. WHY?
  • 38. PROFITABLESCALABLEREPEATABLE THREE CAREFULLY CHOSEN WORDS Easy to say, but hard to achieve
  • 41. Drives Performance of SaaS Stocks 650% 600% 550% 450% 400% 350% 300% 250% 200% 150% 100% 50% 0% 500% BVP Cloud Index NASDAQ Index S&P Index Dow Jones Index Public SaaS companies Jan 2011 Aug 2018
  • 42. Trying to force progress by jumping ahead before completing the current phase #1 mistake
  • 43. Common Variations • Building product before meeting enough buyers to validate the hypothesis • Hiring salespeople before founders have proven they can sell the product • Scaling sales before growth process is repeatable • Scaling sales before solving churn problem
  • 44. BURN CASH & shorten the runway
  • 45. What We’ve Learned NOT PREDICTABLE HOW LONG THIS WILL TAKE Search for Product / Market Fit Scaling the Business Search for Repeatable & Scalable & Profitable Growth Model
  • 46. Conserve Cash until the Scaling Phase Search for Product / Market Fit Scaling the Business Search for Repeatable & Scalable & Profitable Growth Model CASH BURN
  • 47. A Common Mistake… Search for Product / Market Fit Scaling the Business Search for Repeatable & Scalable & Profitable Growth Model Founders remain in burn avoidance mode Fail to invest for fast growth
  • 48. Recognize Where You Are In The Lifecycle Search for Product/Market Fit Search for Repeatable & Scalable & Profitable Growth Model Test Hypothesis Prove the Value Prove it can be sold Find Repeatable Sales Motion Prove non- Founders can sell Make it Scalable Ensure Customer Success Make it Profitable Hit the Gas and Scale Scale the org & its processes Etc. 1 2 3 4 5 6 7 8 9 10 11 Scaling the Business
  • 49. Avoid jumping ahead Search for Product/Market Fit Search for Repeatable & Scalable & Profitable Growth Model Test Hypothesis Prove the Value Prove it can be sold Find Repeatable Sales Motion Prove non- Founders can sell Make it Scalable Ensure Customer Success Make it Profitable Hit the Gas and Scale Scale the org & its processes Etc. 1 2 3 4 5 6 7 8 9 10 11 Scaling the Business
  • 51. START END SPEAKERS Lunch 12:00 PM 1:00 PM Introduction to Zero to 100 1:00 PM 1:15 PM David + Stephanie Founder Led Selling 1:15 PM 1:45 PM Pete Kazanjy Building a Repeatable Scalable Growth Process 1:45 PM 2:05 PM David Skok Q&A 2:05 PM 2:20 PM Break – 15 minutes 2:20 PM 2:35 PM
  • 52. START END SPEAKERS Funnel Design: Get inside your buyers head and drive higher conversions The Product is your Salesperson – Time to Wow! 2:35 PM 3:05 PM David Skok Building a Sales Organization 3:05 PM 3:20 PM Stephanie Forecasting and Pipeline Management 3:20 PM 3:35 PM Stephanie Sales Operations 3:35 PM 3:50 PM Stephanie Motivation and Sales Team Culture 3:50 PM 4:10 PM Stephanie Q&A 4:10 PM 4:20 PM Break – 15 minutes 4:20 PM 4:35 PM
  • 53. START END SPEAKERS The SaaS Business Model and Metrics 4:35 PM 5:05 PM David Skok Experiences Turning Theory into Practice 5:20 PM 5:45 PM Mark Gally What is the Role of the CEO? 5:05 PM 5:20 PM David Skok Q&A 5:45 PM 6:00 PM Cocktails and Snacks
  • 54. Questions Slido System: Go to Sli.do Enter code: G560