Improve your business English writing with this side by side comparison of formal and informal email style.

1. Formal and Informal Emails:
Request Emails
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Tools for Successful Business
Communication in English
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Friday, 21 June 13

2. Requesting Information
1formal informal
First email on this topic.
Friday, 21 June 13

3. Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
Friday, 21 June 13

4. Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
subject line
who you are
+
purpose
Friday, 21 June 13

5. Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
subject line
who you are
+
purpose
subject line
topic
Friday, 21 June 13

6. Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
Friday, 21 June 13

7. Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
greeting
Dear + name + comma
Friday, 21 June 13

8. Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
greeting
Dear + name + comma
greeting
Hi + (nick)name (open
punctuation - no comma)
Friday, 21 June 13

9. Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
Friday, 21 June 13

10. Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
Introduce
yourself and
your company
then state
purpose.
Friday, 21 June 13

11. Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
Introduce
yourself and
your company
then state
purpose.
small talk
Friday, 21 June 13

12. Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
Introduce
yourself and
your company
then state
purpose.
small talk
contractions
How’re (How are)
Friday, 21 June 13

13. Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
Introduce
yourself and
your company
then state
purpose.
small talk
contractions
How’re (How are)
no contractions
I am (not I’m)
Friday, 21 June 13

14. Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
Friday, 21 June 13

15. Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
Polite and formal request:
I would be grateful if you could +V
Friday, 21 June 13

16. Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
Polite and formal request:
I would be grateful if you could +V
Polite and ‘spoken’ request:
I was wondering if you could +V
Friday, 21 June 13

17. Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
Polite and formal request:
I would be grateful if you could +V
Polite and ‘spoken’ request:
I was wondering if you could +V
Abbreviation - info
(information)
Friday, 21 June 13

18. Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
Polite and formal request:
I would be grateful if you could +V
Polite and ‘spoken’ request:
I was wondering if you could +V
Phrasal verbs
help me out
Abbreviation - info
(information)
Friday, 21 June 13

19. Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
Polite and formal request:
I would be grateful if you could +V
Polite and ‘spoken’ request:
I was wondering if you could +V
Phrasal verbs
help me out
Less likely to use
abbreviations and
phrasal verbs
Abbreviation - info
(information)
Friday, 21 June 13

20. Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
Friday, 21 June 13

21. Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
More background before a
second polite and indirect
request:
Would it be possible to +V
Friday, 21 June 13

22. Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
More background before a
second polite and indirect
request:
Would it be possible to +V
Direct
questions
Friday, 21 June 13

23. Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
More background before a
second polite and indirect
request:
Would it be possible to +V
Direct
questions
“Neutral’ request
Could you please +V...
Friday, 21 June 13

24. Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
Friday, 21 June 13

25. Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley Change of topic with
acronym BTW for the
phrase By the way,...
Friday, 21 June 13

26. Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley Change of topic with
acronym BTW for the
phrase By the way,...
closing small talk:
future
Friday, 21 June 13

27. Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley Change of topic with
acronym BTW for the
phrase By the way,...
closing small talk:
future
flexible
punctuation:
dash often replaces
the comma
Friday, 21 June 13

28. Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley Change of topic with
acronym BTW for the
phrase By the way,...
closing small talk:
future
flexible
punctuation:
dash often replaces
the comma
traditional
punctuation styles
Friday, 21 June 13

29. Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley Change of topic with
acronym BTW for the
phrase By the way,...
closing small talk:
future
flexible
punctuation:
dash often replaces
the comma
traditional
punctuation styles
Standard business
acronyms for names
used, but acronyms for
phrases (such as BTW by
the way) are less
common.
Standard business
acronyms for names
used, but acronyms for
phrases (such as BTW
for By the way,...) are less
common.
Friday, 21 June 13

30. Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
Friday, 21 June 13

31. Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
standard ‘thank you’ phrase
Friday, 21 June 13

32. Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
standard ‘thank you’ phrase
polite sign-off
with comma
Friday, 21 June 13

33. Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
standard ‘thank you’ phrase
combination
thanks and sign-off
open punctuation
(no comma)
polite sign-off
with comma
combination
thanks and sign-off
open punctuation
(no comma)
Friday, 21 June 13

34. Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
Friday, 21 June 13

35. Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
full namesfull names
Friday, 21 June 13

36. Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
full names
nickname
more familiar name
‘nickname’
more familiar name
full names
Friday, 21 June 13

37. Formal Informal
Friday, 21 June 13

38. Formal Informal
Subject line Subject line
Friday, 21 June 13

39. Formal Informal
Subject line
Dear first name,
Subject line
Hi first (nick)name
Friday, 21 June 13

40. Formal Informal
Introduction
Subject line
Dear first name,
Small talk
Subject line
Hi first (nick)name
Friday, 21 June 13

41. Formal Informal
Introduction
Purpose
I am writing to +V
Subject line
Dear first name,
Small talk
Purpose
I was wondering if...
Subject line
Hi first (nick)name
Friday, 21 June 13

42. Formal Informal
Introduction
Purpose
I am writing to +V
Subject line
Dear first name,
I would be grateful if you
could +V
Small talk
Purpose
I was wondering if...
Subject line
Hi first (nick)name
Direct questions
Friday, 21 June 13

43. Formal Informal
Introduction
Purpose
I am writing to +V
Subject line
Dear first name,
I would be grateful if you
could +V
Would it be possible to +
V
Small talk
Purpose
I was wondering if...
Subject line
Hi first (nick)name
Direct questions
Could you please +V
Friday, 21 June 13

44. Formal Informal
Introduction
Purpose
I am writing to +V
Subject line
Dear first name,
I would be grateful if you
could +V
Would it be possible to +
V
Thank you in advance.
Small talk
Purpose
I was wondering if...
Subject line
Hi first (nick)name
Direct questions
Closing small talk
and phrase acronyms
Could you please +V
Friday, 21 June 13

45. Formal Informal
Introduction
Purpose
I am writing to +V
Subject line
Dear first name,
I would be grateful if you
could +V
Would it be possible to +
V
Thank you in advance.
Best/kind regards
Small talk
Purpose
I was wondering if...
Subject line
Hi first (nick)name
Direct questions
Closing small talk
and phrase acronyms
Thanks and regards
Could you please +V
Friday, 21 June 13

46. Formal Informal
Introduction
Purpose
I am writing to +V
Subject line
Dear first name,
I would be grateful if you
could +V
Would it be possible to +
V
Thank you in advance.
Best/kind regards
Small talk
Purpose
I was wondering if...
Subject line
Hi first (nick)name
Direct questions
Closing small talk
and phrase acronyms
Thanks and regards
Could you please +V
Full name
First (nick)name
Friday, 21 June 13

47. Formal Informal
more ‘spoken’ stylemore ‘written’ style
Friday, 21 June 13

48. Formal Informal
more ‘spoken’ stylemore ‘written’ style
more introduction
and background
more small talk
Friday, 21 June 13

49. Formal Informal
more ‘spoken’ stylemore ‘written’ style
longer words shorter words
more introduction
and background
more small talk
Friday, 21 June 13

50. Formal Informal
more ‘spoken’ stylemore ‘written’ style
longer words shorter words
longer requests shorter requests
more introduction
and background
more small talk
Friday, 21 June 13

51. Formal Informal
phrasal verbsno phrasal verbs
more ‘spoken’ stylemore ‘written’ style
longer words shorter words
longer requests shorter requests
more introduction
and background
more small talk
Friday, 21 June 13

52. Formal Informal
phrasal verbsno phrasal verbs
more ‘spoken’ stylemore ‘written’ style
longer words shorter words
longer requests shorter requests
direct questionsindirect questions
more introduction
and background
more small talk
Friday, 21 June 13

53. Formal Informal
phrasal verbsno phrasal verbs
more ‘spoken’ stylemore ‘written’ style
open and flexible
punctuation
closed and traditional
punctuation
longer words shorter words
longer requests shorter requests
direct questionsindirect questions
more introduction
and background
more small talk
Friday, 21 June 13

54. Formal Informal
phrasal verbsno phrasal verbs
more ‘spoken’ stylemore ‘written’ style
contractionsno contractions
open and flexible
punctuation
closed and traditional
punctuation
longer words shorter words
longer requests shorter requests
direct questionsindirect questions
more introduction
and background
more small talk
Friday, 21 June 13

55. Formal Informal
phrasal verbsno phrasal verbs
more ‘spoken’ stylemore ‘written’ style
contractionsno contractions
more acronyms and
abbreviations
less acronyms and
abbreviations
open and flexible
punctuation
closed and traditional
punctuation
longer words shorter words
longer requests shorter requests
direct questionsindirect questions
more introduction
and background
more small talk
Friday, 21 June 13

56. www.mybusinessenglish.comwww.mybusinessenglish.com
Friday, 21 June 13