'Improving life in a digital age' iNetwork Digital Conference 2016 was held in Manchester on 7th July 2016 LGSS talked about designing digital services and how the use of NDL's integration and automation tools can improve how users access, navigate and experience public services.

1. For the public sector
Integration and Mobilisation
in a Shared Service
Dan Blundell @danblundell
for iNetwork Digital 2016

2. For the public sector
Hello.

3. For the public sector
Hi.

4. @danblundell

6. For the public sector
Audit & Risk
Business Improvement
Democratic Services
HR Advisory
HR Policy
IT
Legal
Pensions
Finance
Revenues & Benefits
Schools & Academies
Strategic Assets
Transactions
Workforce Development

7. For the public sector
How can integration and
mobilisation help users
navigate public services?
Question

8. 2. How we did it
3. What we’re doing now
1. What we’ve done

9. 2. How we did it
3. What we’re doing now
1. What we’ve done

12. For the public sector
Started with the basics

13. For the public sector
We built some simple forms

14. Report a problem

15. For the public sector
We built some complex forms

16. Bulky waste

17. Replacement bins
Flytipping
Graffiti
Bulky waste
Missed collections
Clinical waste
Street cleaning
Contact us
TreesFor the public sector

18. For the public sector
We built some mobile apps

19. For the public sector

20. For the public sector
Workflow

25. SX

26. SX

30. Bored people
make mistakes

31. For the public sector
CRM Housing R&B

32. For the public sector
SX
CRM Housing R&B

33. For the public sector
2. Find the customer record
3. Find the telephone number
1. Sign-in
4. Update the telephone number
5. Sign off

34. For the public sector
2. Find the customer record
3. Find the telephone number
1. Sign-in
4. Update the telephone number
5. Sign off
x3

35. For the public sector
Name: Mr Joe Bloggs
Telephone: 01234 567890
Email: jbloggs@example.com
NINO: AB 12 34 56 C
Date of Birth: 19/1/1987
Flags: n/a

36. For the public sector
That’s all well and good but
how does this help users?

37. The real value is in how
we use technology to
create opportunity

38. For the public sector
Opportunity knocks

39. For the public sector

40. For the public sector
Tell us once

41. For the public sector
Tell us once and we’ll tell our
teams but only if they need to
do something about it

43. For the public sector
CRM Housing R&B EH
1 2 3 4

44. For the public sector
0
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Unsuccessful Transactions Successful Transactions

45. 0
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Unsuccessful Transactions Successful Transactions
98% Success

46. 0
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Unsuccessful Transactions Successful Transactions
http://bit.ly/ndl-lgss

47. Changes

48. For the public sector
Move in

49. For the public sector
Move out

50. For the public sector
Move within

52. Design systems
not objects

53. 2. How we did it
3. What we’re doing now
1. What we’ve done

54. MX

56. Paperless, locationless
Social Care

57. For the public sector
Integration means staff do
less admin

58. For the public sector
Mobile apps means staff
do less travelling

59. For the public sector
Staff spend more time
doing meaningful work

60. Building blocks
for transformation

62. For the public sector

63. For the public sector

65. A platform for
services

66. For the public sector
Use new and existing
technologies to create
a digital platform

67. For the public sector

68. For the public sector

69. For the public sector

70. For the public sector

71. For the public sector
One last thing…

72. Designing
in Trust

78. https://www.flickr.com/photos/digitalart/2836613675/
Name: Alan Craggs
Call Alan: 0780123456
Car Reg: YL05 XYZ
Send a message
Alan will be arriving at
3:30pm today

79. Rate a repair
https://www.flickr.com/photos/digitalart/2836613675/
Name: Alan Craggs
Rating:
Comments:

80. Rate a customer
https://www.flickr.com/photos/digitalart/2836613675/
Name: Mrs J Bloggs
Rating:
Comments:

81. The future is about
making things more
human

82. For the public sector
How can integration and
mobilisation help users
navigate public services?
Question

83. For the public sector
Integration helps users have
more meaningful interactions

84. For the public sector
Mobile helps staff do
more meaningful work

85. Do the hard work so
users don’t have to

86. For the public sector
Questions?

87. Thanks
Dan Blundell
@danblundell
dblundell@northamptonshire.gov.uk