Computaris outsourcing engagement model

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  • Sicap
    - customer for over 10 years
    Had some problems in an existing system they couldn’t solve by themselves
    Company profile: they don’t do product development and customizations, this being all externalized, focus on sales/marketing, business development. They have local offices for support activities. All product development and customizations are externalized. We do 80% of all their projects with team ranging from 10 to 60 people. Team from tester, software developer , product management support, resource management, system architect, support, project manager.
    - we developed over 10 products for them in rating and charging, messaging, loyalty, device management, customer care, provisioning, account management   
    KAM (handles relation from the commercial, operational aspect). Project/program manager per each category of projects (since initial contact when they ask an offer from us until final implementation – same person; handles also resource allocation, costs, trainings
     
    We offer also presales support – from first visit to the custom, we help them also to fill in also the compliancy matrix, we do estimations, offers, customer solution descriptions, internal project development (including testing) , we deliver it to the client and we can also help them integrate it with the other components of the solution (or they do this by themselves),. If requested we go onsite in their name at the customer. We keep the knowledge in the company – rump up/down (eg from 3 people to 20 in 3- 6 months and afterwards rump down to 6 people after 2 years))
     
  • Started with 2 people at Apertio
    Large global SI having their own product development and services.
    The engagement didn’t started working on a specific product but on top of a framework  - the framework gave the capacity to develop  products on top of it(customed solutions  for each customer). They handle mostly the development of the framework not of the services developed on top of it (not product roadmap driven). They usually ask for complex solutions in short timeframes (teams from 3 -40 in 9 months while delivering the product. The customer come with the specific requirements while he only handles the sales (we give also the estimations
  • Orga systems
     
    - do theior own product development and keep critical, proprietary information to themselves
    They just need configuration and SI support from us – the base of our strategic partnership
     
    We have QA, SI, PM onsite – raporteaza direct la Orga (proiect with easy travelling in CIS, EU)
  • Our team also in product development .
     
    They do their own product development and project management, have the processes and the timeline
    We give them resource son deman,d but highly skilled , up to system architects. If we give juniors we give them support
     
  • Computaris outsourcing engagement model

    1. 1. / ... Software Development Services
    2. 2. / ... Our outsourcing services Broad range of elite services, covering simple or more complex needs on demand, from customizations or support to complex product development, integration, migration or deployment projects: • Computaris Software Development Partnership - model for engineering and development of bespoke software solutions or proprietary products • Technology consultancy projects • Testing services based on the Computaris end-to-end automated telecom testing tool • System integration services to telecom operators helping them consolidate, simplify and optimize the OSS-BSS back-end systems and tools • 24 7 technical maintenance and support services at industry level SLAs
    3. 3. / ... Our approach Elite delivery team • 250+ highly skilled experts • worldwide • World class technical expertise • Specific language skills • Proximity/time zone compatibility • Service delivery flexibility • Single point of contact Agile approach in project delivery • Thorough planning and analysis • Swift adaptation to changing requirements • Meeting demanding timelines • Quality assurance techniques • Smooth integration • Detailed documentation • Continuous improvement of project methodology and processes
    4. 4. / ... Our outsourcing engagement model • Consultancy • Project based • Fixed price contract • Development center
    5. 5. / ... Our technical capabilities
    6. 6. / ... Our process architectureCUSTOMERNEEDS&REQUIREMENTS CUSTOMERSATISFACTION Product management Account management Business development Risk management QMS master process Resource management & project portfolio Product management Account management Business development Risk management QMS master process Resource mngt & project portfolio Time Cost Scope Quality Resources Communication Risk Study & specification Implementation Testing Bug handling Project support Production support Hardware production Transportation & delivery Installing & commissioning Customer training Acceptance Production support Time Cost Scope Quality Resources Communication Risk Study & specification Implementation Testing Bug handling Project support Production support Hardware production Transportation & delivery Installing & commissioning Customer training Acceptance Production support Business administration IT process groupHR management Training
    7. 7. / ... Some of our use cases PCRF solution • 3GPP compliant policy and charging rules function application built on top of a proprietary AAA framework. • The solution provided advanced capabilities for dynamic tariff management, bill shock, fair usage, service limited pass and prioritization, enabling the use of the PCR to offer multiple services. Device management solution • The customer’s device management product – installed at 50+ operators worldwide - had reached the end of lifecycle. • The new version of the product handles 50% more subscribers and is more flexible for integration with the operators' systems.
    8. 8. / ... / Thank you! / [+44]20.7193.9189 www.computaris.com

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