HATCH
Toronto, Ontario
Only 13% of employees
across 142 countries
worldwide are engaged
in their jobs — that is,
they are ...
Companies with
disengaged employees
have between 30% and
50% higher turnover
than their counterparts.
However, engaged
emp...
At any given time,
roughly one third of
employees in private and
public sectors are
working remotely. Only
30 to 40% of wo...
More than 90% of a
company’s operating
costs are linked to
human resources, and
financial losses due to
absenteeism and
pr...
WPP
Toronto, Ontario
A 2 to 5% increase in
staff performance can
cover the total cost of
providing for their
accommodation
Employee productivity in
the knowledge economy
is less a matter of
improving speed and
accuracy of routine
tasks; but, mor...
For each 15% increase
in workspace
satisfaction, a 1%-4%
increase in productivity
can be assumed, per self-
reported produ...
Daylighting design has
also been linked to a
15% reduction in
absenteeism in office
environments. Increases in
productivit...
When working in
environments with white
noise, improvements of
38% and 27% are
reported in the
performance of simple
tasks...
The potential impact for
buildings on overall
productivity is +12.5
percent (improved
performance) and -17
percent (hamper...
12
So what is
changing?
13
14Source: http://www.bonkersworld.net/organizational-charts/
Building and
Design Impact on
Performance
• optimization of
total occupancy
cost
• productivity of
staff
• motivation and
...
Activity Based
Work Settings
 Aligning
technology, HR and
facilities goals
 The workplace as a
tool for all
 Choice of ...
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100% Relaxing/takingabreak
Hostingvisitors,clientsor
customers
Informal,un-plannedm...
Slide 17
LF2 need to show Leesman logo as source reference. I am having a problem pulling it from the original presentatio...
18
What
works?
Linking Space to
Business Vision
• Brand
• Culture
• Space
• Sustainability
Investment results
In greater
• Engagement
• P...
Google’s workplace environments are
a critical part of our culture, crafted in
ways that encourage collaboration and
creat...
Creating the healthiest possible
work environment is paramount to
achieving optimal levels of employee
productivity, happi...
Generational
Attraction to
Sustainability
Values
Oxford Metro Centre
LEED Gold
Benefits of Designing Sustainable
Indoor Environments
Business Case For Green Building Repor...
Global
Technology
Firm
Business Strategy
& Drivers
• Attraction/retention
• Employee
Satisfaction
• Increased
productivity
• Consistency of
brand...
42
47
74
81
82
87
91
93
94
94
32
33
20
15
15
12
8
6
4
5
26
20
6
4
3
2
1
1
2
0
Expression of your company brand (n1454)
Int...
Subject Importance Satisfaction Delta
Temperature (n1462) 94 43 51
Chair ergonomics (n1470) 94 75 19
Noise level (n1470) 9...
Global
Technology Firm
Employee Survey
93%
93% of respondents
perceive the quality of the
office environment is
important ...
32
Q. Please indicate the level of agreement or disagreement
with the following statements?
Disagree/
Strongly disagree
Ne...
• Improved visual access to colleagues, views to
outdoors and visibility for increased internal
branding and wayfinding
• ...
Henley, Jane, Et al. 2013, p11
Financial
Institution
Business Strategy
& Drivers
• Workplace
Transformation to
optimize portfolio
• increase business
alignment, support
produc...
57
74
89
91
91
94
94
31
17
6
7
7
2
4
11
9
6
2
2
4
2
0% 20% 40% 60% 80% 100%
recruitment/ attraction (n54)
employee retenti...
Ran
k
General work
environment
Importanc
e
Satisfactio
n
Delta
1 Light levels (natural light) 96 98 +2
2
Cleanliness of th...
57
57
63
63
69
70
76
30
30
28
30
22
19
13
13
13
9
7
9
11
11
0% 20% 40% 60% 80% 100%
PRODUCTIVITY
Strongly agree/agree
Neit...
The company consistently invests in pre and post
evaluation to:
• Maintain alignment of new workplace strategy
with the En...
Morrell, Paul, et al. 2005, p27
Why invest in
Research and
Evidence based
Design ?
Future or
Workplace
• Network of locations
• Short-term lease
pay-as-you-go,
co-working
• Alliance/shared/hired
spaces
• P...
http://webarchive.nationalarchives.gov.uk/20110118095356/http:/www.cabe.org.uk/files/impact-office-design-full-research.pd...
 Integrating Technology as Part of the Office Re-Design – Featuring ET Group - June 24, 2014
 Integrating Technology as Part of the Office Re-Design – Featuring ET Group - June 24, 2014
 Integrating Technology as Part of the Office Re-Design – Featuring ET Group - June 24, 2014
 Integrating Technology as Part of the Office Re-Design – Featuring ET Group - June 24, 2014
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Integrating Technology as Part of the Office Re-Design – Featuring ET Group - June 24, 2014

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Technological advances are catalysts for change in any business, and those changes are happening at a faster pace than ever before. Technology is transforming who we are able to work with and how we work with them, so it can no longer be considered an afterthought when designing the workplace. In this seminar, you'll learn how to assess your space for technology and how to incorporate technology into your re-designed workspace, optimize collaborative technology tools in today's office environments and maximize return on those investments.

Learn more: http://bit.ly/1kPSL4n

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Integrating Technology as Part of the Office Re-Design – Featuring ET Group - June 24, 2014

  1. 1. HATCH Toronto, Ontario Only 13% of employees across 142 countries worldwide are engaged in their jobs — that is, they are emotionally invested in and focused on creating value for their organizations every day
  2. 2. Companies with disengaged employees have between 30% and 50% higher turnover than their counterparts. However, engaged employees can improve your company’s bottom line by as much as 19%
  3. 3. At any given time, roughly one third of employees in private and public sectors are working remotely. Only 30 to 40% of workers with assigned spaces are actually using them
  4. 4. More than 90% of a company’s operating costs are linked to human resources, and financial losses due to absenteeism and presenteeism account for 4%
  5. 5. WPP Toronto, Ontario A 2 to 5% increase in staff performance can cover the total cost of providing for their accommodation
  6. 6. Employee productivity in the knowledge economy is less a matter of improving speed and accuracy of routine tasks; but, more a function of generating new ideas, being creative, working effectively in teams, and generating knowledge that adds value to the organization
  7. 7. For each 15% increase in workspace satisfaction, a 1%-4% increase in productivity can be assumed, per self- reported productivity data
  8. 8. Daylighting design has also been linked to a 15% reduction in absenteeism in office environments. Increases in productivity of between 2.8% and 20% attributed to increased illuminance levels have also been found in other studies;
  9. 9. When working in environments with white noise, improvements of 38% and 27% are reported in the performance of simple tasks and complex tasks respectively, as compared to tasks in unmasked noise conditions;
  10. 10. The potential impact for buildings on overall productivity is +12.5 percent (improved performance) and -17 percent (hampered performance) for an overall 30 percent change in employee performance in the best and worst buildings.
  11. 11. 12 So what is changing?
  12. 12. 13
  13. 13. 14Source: http://www.bonkersworld.net/organizational-charts/
  14. 14. Building and Design Impact on Performance • optimization of total occupancy cost • productivity of staff • motivation and retention of staff • knowledge and skills of staff • innovation and creativity in the workplace • responsiveness to business or technological change • catalyzing culture shifts • customer attraction and retention
  15. 15. Activity Based Work Settings  Aligning technology, HR and facilities goals  The workplace as a tool for all  Choice of tools and settings  Space optimization  Informal spaces chance meetings, mentoring and knowledge sharing  Mix of assigned and reservation based settings  just-in ollaboration and privacy spaces  High activity levels for dynamic workin  Brand and cultural expression
  16. 16. 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Relaxing/takingabreak Hostingvisitors,clientsor customers Informal,un-plannedmeetings Businessconfidentialdiscussions Informalsocialinteraction Thinking/creativethinking Reading Plannedmeetings Collaboratingonfocusedwork Audioconferences Learningfromothers Telephoneconversations Individualfocusedwork,deskbased Individualroutinetasks % Supported - Sorted by Diff between Top & Bottom TOP BOTTOM LF2
  17. 17. Slide 17 LF2 need to show Leesman logo as source reference. I am having a problem pulling it from the original presentation Lisa Fulford-Roy, 5/13/2014
  18. 18. 18 What works?
  19. 19. Linking Space to Business Vision • Brand • Culture • Space • Sustainability Investment results In greater • Engagement • Productivity • Innovation
  20. 20. Google’s workplace environments are a critical part of our culture, crafted in ways that encourage collaboration and creativity while promoting happier and healthier Canooglers (Canadian Googlers). ” Chris O'Neill Managing Director, Google Canada
  21. 21. Creating the healthiest possible work environment is paramount to achieving optimal levels of employee productivity, happiness, and performance. The building industry stance regarding health and sustainability in work environments must evolve, and in the greater interest of human health. Business Case For Green Building Report 2013.pdf
  22. 22. Generational Attraction to Sustainability Values
  23. 23. Oxford Metro Centre LEED Gold Benefits of Designing Sustainable Indoor Environments Business Case For Green Building Report 2013.pdf
  24. 24. Global Technology Firm
  25. 25. Business Strategy & Drivers • Attraction/retention • Employee Satisfaction • Increased productivity • Consistency of brand & employee experience portfolio • Improved collaboration and innovation
  26. 26. 42 47 74 81 82 87 91 93 94 94 32 33 20 15 15 12 8 6 4 5 26 20 6 4 3 2 1 1 2 0 Expression of your company brand (n1454) Interior design/ décor (n1465) Security (n1462) Provision of a safe work environment (n1460) Light levels (artificial lighting) (n1458) Tidiness of office environment (n1465) Light levels (natural lighting) (n1464) Cleanliness of office environment (n1467) Noise level (n1470) Temperature (n1462) IMPORTANCE & SATISFACTION Q. How important are the following aspects of your office environment to your job effectiveness/ productivity? Unimportant/ somewhat unimportant Neutral Somewhat important/ important of respondents have identified temperature and noise as the most important aspects of the office environment relative to their job effectiveness/ productivity Typically, the items that cannot be controlled become the more difficult challenges to solve Global Technology Firm Employee Survey 94%
  27. 27. Subject Importance Satisfaction Delta Temperature (n1462) 94 43 51 Chair ergonomics (n1470) 94 75 19 Noise level (n1470) 94 37 57 Access to natural lighting (n1464) 91 72 19 Desk ergonomics (n1471) 89 64 25 Meeting room availability (n1403) 85 62 23 Acoustical privacy (n1403) 85 61 24 Lighting levels (n1468) 83 64 18 Privacy (n1461) 79 32 47 Self service kitchen (n1451) 76 36 40 Disproportionate correlation between importance and satisfaction. Typically, the more important the element, the less satisfied employees are. Global Technology Firm Employee Survey 57% delta on noise level importance to satisfaction signals an area for improvement
  28. 28. Global Technology Firm Employee Survey 93% 93% of respondents perceive the quality of the office environment is important to their productivity of respondents consider the quality of the office environment important to their contentment/ happiness 83% 57 65 81 82 83 86 93 32 26 15 14 13 12 5 11 9 4 4 3 3 2 Recruitment/ attraction (n1408) Employee retention (n1487) Communication/ knowledge transfer (n1486) Health and well being (n1485) Contentment/ happiness (n1476) Collaboration/ interaction (n1486) Productivity (n1485) Unimportant/ somewhat unimportant Neutral Somewhat important/ important CURRENT WORK ENVIRONMENT Q. How important is the quality of your current work environment as it impacts the following? There is an intrinsic relationship between space and perception of physical health and emotion
  29. 29. 32 Q. Please indicate the level of agreement or disagreement with the following statements? Disagree/ Strongly disagree NeutralStrongly agree/ Agree 48 60 ` 47 46 +18 +6 +14 +8 QA (n45) 54 61 66 66 22 10 22 27 24 29 12 7 “I would feel a sense of pride if I were to bring a guest into my general work space” “My work environment supports idea generation, collaboration and innovation” “The physical work environment allows me to be productive at my job” “The physical work environment is appropriate for the type of work I do” Δ Increase in satisfaction by 10-20% Decrease in satisfaction by 5% or more FROM QA TO POE The new office environment was able to improve amount and quality of innovation and collaboration and productivity. Global Technology Firm Employee Survey 66% 46% vs. 48% of respondents agree with the statement “my work environment support idea generation, collaboration and innovation” vs. 38% of respondents agree with the statement “the physical work environment allows me to be productive at my job”
  30. 30. • Improved visual access to colleagues, views to outdoors and visibility for increased internal branding and wayfinding • Integration of multiple personal work settings within a kit of parts • Increase of shared work spaces and amenities • Better integration of just in time collaboration space within the “neighborhoods” • 30% increase in technology to supported collaboration Key Outcomes
  31. 31. Henley, Jane, Et al. 2013, p11 Financial Institution
  32. 32. Business Strategy & Drivers • Workplace Transformation to optimize portfolio • increase business alignment, support productivity and human capital growth • Introduction of masterplanning, modularity, mobility, flexibility • Increase in daylighting, open planning and sustainable principles • Increase in collaboration spaces to align work function to space types • Introduce target of 30% mobility (on campus) across the portfolio
  33. 33. 57 74 89 91 91 94 94 31 17 6 7 7 2 4 11 9 6 2 2 4 2 0% 20% 40% 60% 80% 100% recruitment/ attraction (n54) employee retention (n54) communication/ knowledge transfer (n54) health and well being (n54) collaboration/ interaction (n54) productivity (n54) contentment/ happiness (n54) Q. How important is the quality of your work environment as it impacts the following? Important/ somewhat important Neutral Somewhat unimportant/ unimportant RESULTS: CURRENT OFFICE 94% of respondents believe the office environment impacts their personal contentment/happiness equal to its impact on productivity Financial Institution Employee Survey 94% believe the space impacts their contentment and productivity equally
  34. 34. Ran k General work environment Importanc e Satisfactio n Delta 1 Light levels (natural light) 96 98 +2 2 Cleanliness of the work environment 94 81 -13 3 Noise levels 93 41 -52 4 Light levels (artificial) 89 85 -4 5 Tidiness of the work environment 89 81 -8 6 Provision of a safe work environment 87 91 +4 6 security 87 85 -2 8 Access to Wi-Fi 63 64 +1 9 Pantry 56 42 -14 10 Interior design/ decor 41 74 +33 11 Expression of company brand 31 58 +27 GAP ANALYSIS: WORK ENVIRONMENT Aspects requiring improvement Successful elements of the work environment Note: 75% Satisfaction considered a strong rating Financial Institution Employee Survey Importance & Satisfaction Gap Analysis Not surprisingly respondents are exceedingly satisfied with their access to natural light. 52% delta between noise level importance and satisfaction levels indicates an area for potential dramatic improvement
  35. 35. 57 57 63 63 69 70 76 30 30 28 30 22 19 13 13 13 9 7 9 11 11 0% 20% 40% 60% 80% 100% PRODUCTIVITY Strongly agree/agree Neither agree nor disagree Disagree/strongly disagree the physical work environment accommodates informal/impromptu collaboration effectively the physical work environment is appropriate for the kind of work I do my work environment supports idea generation, collaboration and innovation the physical work environment accommodates formal collaboration effectively the physical work environment enhances team performance I would feel a sense of pride if I were to bring a guest into my general workplace the physical work environment allows me to be productive at my job Although noise levels were often stated as a concern, 57% of employees still believe they can be productive at their job and 30% were neutral Financial Institution Employee Survey Productivity 57% believe they can be productive despite high noise levels and 30% were neutral
  36. 36. The company consistently invests in pre and post evaluation to: • Maintain alignment of new workplace strategy with the Enterprise HR, IT, Operations, Culture and Brand • Keep top talent • Measure and evaluate the success of individual project projects on productivity, satisfaction, effectiveness and engagement • Identify opportunities for growth, change or modifications of standards to continue to be best in class • Develop a culture of continuous improvement to leverage space as a competitive business tool. Key Outcomes
  37. 37. Morrell, Paul, et al. 2005, p27 Why invest in Research and Evidence based Design ?
  38. 38. Future or Workplace • Network of locations • Short-term lease pay-as-you-go, co-working • Alliance/shared/hired spaces • Permanent and temporary brand expression • Flexibility and • Speed • Operating across virtual and physical space Powerstream, Atrium LEED Gold Morrell, Paul, et al. 2005, p9
  39. 39. http://webarchive.nationalarchives.gov.uk/20110118095356/http:/www.cabe.org.uk/files/impact-office-design-full-research.pdf “In the rapidly changing world of work, the implications of linking office design with business performance are so profound that innovation is as important in the conduct of research as in the ways that offices are developed, designed and managed.”

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