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The role of a Workplace
Experience Manager
from A to Z
This is all you need to know
Introduction
The labor market is transforming at a heavy pace. While the
“hiring” and “firing” part of an employment relat...
Research shows that
The 2017
state of work
Source: Access Perks 2017: Employee Engagement and Loyalty Statistics
78%
of HR...
Yet, businesses aren’t the only
ones who are conflicted at work.
Employees are too.
Research shows that
The 2017
state of work
Source: Access Perks 2017: Employee Engagement and Loyalty Statistics
47%of emp...
The time has come for executives to take charge of how they attract,
develop and retain their organization’s talent.
To su...
Welcome a
Workplace Experience Manager
A Workplace Experience Manager can be just the right person
to take on these challe...
A Workplace Experience manager…
Observes the workplace
environment and culture
to identify the experiential
needs across o...
A Workplace Experience manager…
Accelerates improvement
in workplace energy and
engagement by
serving as a
process catalys...
A Workplace Experience manager…
Advises on how to
develop an environment
for increased creativity,
productivity and
wellbe...
A Workplace Experience manager…
Connects operational
needs with service
deliveries to implement
the workplace
strategy and...
Arriving
at work
Entering
the building
Being in
the building
Getting
hot drinks
Working
in the
building
Going for
lunch
Ha...
What are the expected
outcomes?
Employee happiness
and wellbeing
Increased productivity
and innovation
Improved team spiri...
Want to learn more about
the role of a Workplace
Experience Manager?
For more information on the Workplace Experience Mana...
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Defining the role of a Workplace Experience Manager

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It takes more than having a strong brand for companies to succeed in attracting, motivating and retaining the best talents. Nowadays the key successor lies in building a strong company culture and a fun workplace employees want to be part of.

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Defining the role of a Workplace Experience Manager

  1. 1. The role of a Workplace Experience Manager from A to Z This is all you need to know
  2. 2. Introduction The labor market is transforming at a heavy pace. While the “hiring” and “firing” part of an employment relationship used to be in the hands of the employer – the power balance is shifting heavily in favor of the knowledge worker. Led by a growing skills shortage, advancing technologies, generational shifts and evolving dynamics around the nature of work, today’s pursuit for talent has never been more competitive.
  3. 3. Research shows that The 2017 state of work Source: Access Perks 2017: Employee Engagement and Loyalty Statistics 78% of HR leaders are more concerned about the talent shortage today than they were a year ago 65% of companies are experiencing problems attracting top performers 56% of employers report difficulty retaining high-potential employees and top performers
  4. 4. Yet, businesses aren’t the only ones who are conflicted at work. Employees are too.
  5. 5. Research shows that The 2017 state of work Source: Access Perks 2017: Employee Engagement and Loyalty Statistics 47%of employees do not feel that their company leaders care about or actively try to create a human workplace. 47% of Gen X would leave their current job for another offering a more innovative environment. 44% Analysis shows that employees with less-positive workplace experiences are more than twice as likely to say they want to leave versus those with much more positive experiences 22% 1/3 of employees are either not engaged or actively dis-engaged 60% of employees would feel more productive if they were happy at work.
  6. 6. The time has come for executives to take charge of how they attract, develop and retain their organization’s talent. To succeed with that mission takes more than traditional benefits. It requires a dedication to building a strong and healthy company culture and a workplace that is happy and fun to be part of.
  7. 7. Welcome a Workplace Experience Manager A Workplace Experience Manager can be just the right person to take on these challenges and create valuable workplace experiences for your employees. A Workplace Experience Manager is reponsible for the delivery of effortless and seamless customer service experiences throughout your facility. Bringing the latest trends, inspiration and thinking within workplace design, experience and engagement to your business and workplace.
  8. 8. A Workplace Experience manager… Observes the workplace environment and culture to identify the experiential needs across operational touchpoints.
  9. 9. A Workplace Experience manager… Accelerates improvement in workplace energy and engagement by serving as a process catalyst.
  10. 10. A Workplace Experience manager… Advises on how to develop an environment for increased creativity, productivity and wellbeing.
  11. 11. A Workplace Experience manager… Connects operational needs with service deliveries to implement the workplace strategy and design aiming to benefit all employees.
  12. 12. Arriving at work Entering the building Being in the building Getting hot drinks Working in the building Going for lunch Having meetings, conferences, events Receiving & sending mail & packages Leaving work Welcoming a jubilee with red carpet and greeting parade by closest colleagues Introduce ”Casual Friday” supporting a charity of choice Organise ”Tour de Company” – support cross functional knowledge-sharing Coffee tastings and ”Next Months Bean – chosen by you” votings Understand specific meeting purposes and arrange relevant one-off stage settings Arrange for local vendors to do a ISS super sale with special prices for employees Align celebration of holidays and local traditions with company values Do a campaign “Send a summer postcard to your hard working colleagues” Offer pop-up car wash at the parking lot, so the car is clean, when leaving work ! ? Creating memorable experiences at every touch point along the work journey that foster a vibrant office environment, support creativity and innovation is the key of every Workplace Experience Manager. No matter of that is while the employees arrive at work, pick up coffee or go for lunch. Creating valuable experiences around your everyday touchpoints
  13. 13. What are the expected outcomes? Employee happiness and wellbeing Increased productivity and innovation Improved team spirit and collaboration Simplification of end- to-end operations
  14. 14. Want to learn more about the role of a Workplace Experience Manager? For more information on the Workplace Experience Manager powered by ISS – visit our website → You can also download our brochure: Workplace Experience Manager Powered by ISS

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