1. CHANDRA L. WILLIAMS
3622 Thurleston Court, SW
Marietta, GA 30008-6094
Email: Esquire14u@yahoo.com Phone: (770) 324-4510
Correctional Inmate Services Assistant. Over twenty years of experience. Expertise in training and
facilitation, customer service and support, conflict resolution and customer satisfaction. Strong written,
interpersonal, communication, and managerial skills. Software and technical skills: Microsoft Office,
JMS, Power DMS, HIPPA, ACD phone lines, and Kronos.
WORK EXPERIENCE
City of Atlanta Department of Corrections – Atlanta, GA
Correctional Inmate Services Assistant
October 2001 – August 2014
 Liaison for inmate relations
 Received inbound calls regarding inmates’ health conditions and interaction
 Placed calls to probation officers, attorneys, and treatment facilities and regarding inmate
violations, court dates, and probation
 Provided detailed information
 Provided JMS and Power DMS technical support for staff members, supervisors and lower
management
 Provided indigent supplies for inmates
 Implemented programs and activities to assist inmates in becoming law abiding citizens
 Provided successfulcombination of education and support for inmates
 Trained staff on upcoming changes and events in internal and external policies and procedures
 Notarized documents
 Created forms and documents for inmate services department and agency
Chicago Public Schools – Chicago, IL
Substitute Teacher
November 2000 – June 2001
 Assumed all duties of regular classroom teacher promptly and in accordance with school rules
(including bus, lunchroom, playground, hall duty or other duties assigned by the building
principal)
 Followed and carried out instructions left by teacher
 Alerted administrator when there were no plans to follow
 Ensured classrooms had sufficient supplies needed to carry out lesson plans
 Maintained normal classroom routines and discipline procedures
 Graded daily papers and left daily summary of work covered
Florida Department of Corrections – Lake Worth, FL
Correctional Probation Officer (1994 - 2000)
February 1993 – October 2000
 Supervised 115-130 felony offenders
 Conducted post and pre-sentence interviews with both juvenile and adult offenders
 Developed standard supervision plans for probation department
 Reinforced conditions of probation when offenders were non-compliant
 Completed local and national criminal record checks
 Administered onsite drug tests
 Performed field contact visits
 Completed violation of probation reports
 Expedited warrants
 Collected restitution and monthly supervision payments
 Appeared at court hearings
 Handled citizen and victim complaints against probationers
 Scheduled evaluations and contacted necessary contracted agencies for probationers

2. Williams, Chandra L. Page 2
Investigator (1993 – 1994)
 Interviewed offenders
 Investigated information received from offenders
 Completed local juvenile and adult record checks
 Verified offender employment and residency
 Communicated with local and out-of-state court officials and law enforcement agencies to
obtain dispositions and statements
 Provided judicial system with recommendations as to punishments offenders should receive for
criminal offenses and he/she has committed
Additional Experiences& Volunteer Services
Notary Public for the State of Georgia – Cobb County, GA
North Georgia Law Enforcement Academy – Austell, GA
Adjunct Instructor (Volunteer)
2008 - Present
2012 - Present
TicketMaster – Chicago, IL
Customer Service and Ticket Sales Representative
1987 - 1988
AWARDS & RECOGNITIONS
October 2012 – Outstanding Service and Achievement Award, Grateful Heart Ministries
September 2010 – Letter of Commendation for Accreditation Unit, City of Atlanta
November 2009 – Civilian of the Year Award, City of Atlanta
May 2007 – Professional Service Award, City of Atlanta
January 2007 – Outstanding Presentation Award of Inmate Cost Center, City of Atlanta
November 2006 – Civilian of the Year Award, City of Atlanta
EDUCATION
 North Georgia Law Enforcement Academy. Georgia P.O.S.T. Instructor Certification (2012).
Austell, GA
 Emory University Center for Lifelong Learning. Paralegal Certification (December2008).
Atlanta, GA
 Georgia MLS Training Institute. Georgia Real Estate License (July 2003). Tucker,GA
 Criminal Justice Institute of Broward County. Florida Department of Law Enforcement (FDLE)
Instructor’sTechniques Certification (August 1997). Fort Lauderdale,FL
 Florida A & M University. Bachelor of Science in Criminal Justice and Psychology (1992).
Tallahassee, FL