1. Patricia Salton
5673 Frey Street
Baton Rouge, LA 70805
Tel: (225)916-4199 (C), (225) 448-3160 (H)
Email: psalton@yahoo.com
Education
 Pre License.comServices ofWeb CE (Life & Health), Dallas Texas
 Life & Health Completion 12/4/2014
 Pre License.comServices ofWeb CE (Property & Casualty), Dallas
Texas
 Property & Casualty Certificate Completion, 1/18/2014
 Donaldson Educational Services (Real Estate School), Metairie, LA
Real Estate Salesperson Certificate of Completion, October 2012
 University of Phoenix, Baton Rouge, LA
Bachelor of Science degree in Criminal Justice, September 2011
 FEMA (Federal Emergency Management Agency)
Emergency Management Institute, July 2010 – October 2010
Courses Completed:
 Introduction to Individual Assistance
 Plan for Needs of Children in Disaster
 Emergency Support Function
 Introduction to Incident Command
 National Incident Management System
 National Response Framework and Introduction
 ICS for Single Resources and Initial Action Incidents
 Emergency Management
 Public Health and Medical Services
 FEMA Initial Ethics Orientation
 University of Phoenix, Baton Rouge, LA
Associate of Arts degree in Criminal Justice, June 200

2. Work Experience
 Customer Service Specialist, February 2010 – Present
 Customer Care Specialist 111 May 31, 2015 to Present
Direct General Insurance, Baton Rouge, LA
 Answers phones, emails and/or live chat requests from both internal and
external (potential) customers
 Reviews customer accounts and responds appropriately to questions and
requests.
 Processes customers payments by telephone
 Identifies and solves customer billing issues.
 Documents customers complaints that cannot be fully resolved in Client
Services
 Provides new quotes for new policies, renewals, and endorsements
 Trains new hires
 Customer advocate handling inbound and outbound telephone calls and
multimedia contacts, responding to customer and agent inquires policy and
billing questions, customer complaints and providing quotes. Resolves
complex issues and inquires, process additional types of transactions,
including those submitted by agents and other employee on the Team. Also
assist management with training, escalated calls and floor coverage as
requested. Process insured’s request for cancellations, reinstatement,
handwritten transactions, remove uprates/discounts, unapplied and misapplied
payments and workflow tasks. Handle Claims loss calls; perform
administrative tasks such as maintaining information, entering information on
Call Recording software and processing paperwork.
 Volunteer Caseworker, October 2010 – Present
American Red Cross, Baton Rouge, LA
 Provides essential relief services to clients and emergency workers affected
by disasters
 Correctional Sergeant, May 2007 – February 2010
Jetson Correctional Facility, Baton Rouge, LA
 Conducted staff meetings with Social Workers, Probation Officers, Parents
Youth Inmates assigned to facility
 Supervised inmate dormitories
 Supervised inmate behavior(s)
 Supervised daily activities of inmates
 Audited staff shift log records
 Conducted (Louisiana Model for Secured Care) LAMOD group sessions
 Documented hourly logs of all incidents and activities during shift
 (Temporary) Postal Mail Handler, June 2006 – February 2007
U.S. Postal Services (via Manpower Temporary Services), Baton Rouge, LA
 Sorted mail to be distributed

3.  Loaded Mail Trucks
 Entered data into computerized Distribution System
 Bail Bonds Agent and Forfeiture Specialist, October 1995 – May 2006
E-Z Bail Bonds, Baton Rouge, LA
 Bailed Defendants out of jail
 Collected bail payments
 Answered telephone inquiries
 Filed documents
 Conducted background checks
 Visited court houses throughout Louisiana to locate (missing) bond
Defendants (skips)
Computer Skills
 QuickBooks
 Microsoft Word
 Microsoft Power Point
 Microsoft Excel