My keynote talk for the Gilbane Conference on Content Management. WCM Is Dead Long Live WCM - a talk where I talk about the history of WYSIWYG, WCM and what marketers can do to change the process of how we buy CMS.
3. Web Content
Management Is
Dead
Long Live
WCM
Wednesday, December 1, 2010
4. Part 1
Whatcha’ See Is Whatcha’ Get
Part II
WCM & The Road To WTF
Part III
Are You Experienced? Changing The
CMS Buying Experience For Marketers
Wednesday, December 1, 2010
5. 1970’s Flip Wilson Show
Geraldine - “what you see
is what you get”
Phrase went viral
(well - 1970’s equivalent)
Wednesday, December 1, 2010
7. WYSIWYG
1974
Charles Simonyi &
Butler Lampson
Alto Computer - Bravo Software
(Led to MSWord)
“WYSIWYG” Source?
Industry Newsletter
or Chuck Thacker’s wife?
Kicked Off New
Revolution In Software
Wednesday, December 1, 2010
8. 1985 - Mac Publisher
Articles - Whopping 32K
of storage
Ready-‐Set-‐Go,
Aldus
Pagemaker,
Office
Publisher,
GEM
Desktop
Publisher,
Byline
1.0
Wednesday, December 1, 2010
10. “Beware
the
features
war.....
as
vendors
struggle
to
maintain
visibility
in
the
market,
they
have
entered
into
a
features
compe<<on
–
at
the
expense
of
other
aspects
of
the
applica<on
such
as
performance
or
ease
of
use.”
Infoworld
-‐
December,
1987
Wednesday, December 1, 2010
19. Looking Back
5 Questions
Why A New CMS?
Who has been driving the
acquisition of WCMS
How have the top 5 desired
functions changed over time?
Average length of the RFP?
How have vendors product and
messaging responded?
Wednesday, December 1, 2010
20. Marketing Now Drives The
Acquisition
2005
2006
2007
2008
2009
2010
80
60
20 40
0
Wednesday, December 1, 2010
21. Top Features Have Expanded
2005 2010
Ease Of Use/Intuitive Interface Customizable Interface
WYSIWYG SEO Capabilities
Workflow Capabilities Ecommerce
Collaboration Personalization
Reporting Social Media
Search A/B Multivariate Testing
Integration Capabilities
Wednesday, December 1, 2010
23. Let’s Compare
Web Site
Messages
2001 vs. 2010
Wednesday, December 1, 2010
24. 2001/2002 2010
A
CMS
separates
content
from
Deliver
robust
Web
the
design...
pushing
applica:ons
in
context
to
responsibility
away
from
the
your
site
visitor...
build
team
that
administers
dynamic
applica<ons
and
Web
technology
and
gives
it
to
the
services
and
ensure
knowledge
workers
who
personalized
delivery...
create
content...
Wednesday, December 1, 2010
25. 2001/2002 2010
Ektron
solu<ons
simplify
and
Web
Content
Management,
streamline
the
process
of
Social
SoAware
and
upda:ng
your
web
site
marke:ng
op:miza:on...
informa:on
by
offering
easy
to
use,
browser
based
Web
Deliver
dynamic
Web
authoring
and
content
experiences,
increase
management... marke:ng
agility....
Wednesday, December 1, 2010
26. 2001/2002 2010
Rythmyx
enables
the
line
of
a
singular
focus
-‐
driving
business
to
control
content
results
(revenue,
leads,
without
requiring
costly
re-‐ memberships)
through
implementa:on...
mul:ple
online
strategically
evolve
the
system
channels...including
websites
on
your
terms
not
ours... intranets,
blogs,
mobile
devices
and
wikis....
Wednesday, December 1, 2010
27. 2001/2002 2010
! !
UpdateEngine
is
a
content
a
Web
Experience
management
system
that
Management
Suite...
help
you
gives
you
control
of
the
use
the
Web
to
achieve
our
informa:on
on
your
goals
for
growth,
cost
savings
organiza:on’s
intranet
or
and
customer
loyalty....
web
site.
efficiently
manages
the
edit-‐approve-‐publish
cycle....
Wednesday, December 1, 2010
28. 2001/2002 2010
! !
technologies
that...
enables
Engage
Visitors.
Target
non-‐technical
staff
to
create
Content.
Quality
Leads.
text
based
content,
manage
Website
marke:ng
related
media
and
publish
to
accelera:on
for
B2B
sales
any
online
format
instantly
pipelines...
and
efficiently...
Wednesday, December 1, 2010
29. 2001/2002 2010
!
!
Online
marke<ng
revolves
around
the
Web
and
the
Web
revolves
around
online
manage
content
not
content...
online
marke:ng
technology...
content
suite
empowers
you
to
specialists
don’t
have
to
be
create,
manage....
and
technical
authori:es
just
to
personally
target,
test
update
your
site.
measure
and
automa:cally
improve
your
results...
Wednesday, December 1, 2010
30. 2001/2002 2010
Drupal.org
!
leading
edge
open-‐source
CMS
Open
source
plaSorm
licensed
that
implements
the
latest
under
the
GPL...
Equipped
thinking
in
community
with
a
powerful
blend
of
publishing,
knowledge
features,
Drupal
can
support
management,
and
soAware
a
variety
of
Web
sites
ranging
design....
from
personal
blogs,
corporate
brochures
and
large
community
web
sites...
Wednesday, December 1, 2010
31. 2001/2002 2010
!
!
[translated] helps
you
keep
up-‐to-‐date
...stands
in
sharp
contrast
to
dynamic
full
featured
web
proprietary
solu<ons...
For
the
sites
of
all
types...Our
customer
it
means
that
they
customers’
web
sites
can
edit
directly
into
their
generate
experiences
that
website,
without
installing
compel
visitors
to
ac:on...
new
soAware....
Wednesday, December 1, 2010
32. Web Content
Web Content
MAKE IT EASIER TO PUBLISH
Collaboration
Governance
Marketing
CONTENT TO THE WEB
Wednesday, December 1, 2010
33. What
Kind
of
Experience
Are
We
Crea<ng?
Wednesday, December 1, 2010
34. What’s Next?
What will WCM Become?
Wednesday, December 1, 2010
35. But....
Has it changed why we buy?
2005/2006 2009/2010
Easier for non-tech people Remove IT Bottleneck
Remove IT Bottleneck Empower non-technical people
CM Process is disparate - need CM Process is disparate - need
to centralize to centralize
Site re-design CMS can’t handle Replace CMS - New functions
needed
Wednesday, December 1, 2010
36. What should we
be purchasing?
Web Engagement Management?
Web Conversation
Management?
Web Experience Management?
Web Marketing Management?
Wednesday, December 1, 2010
37. Web Content
Marketing
Wednesday, December 1, 2010
38. III
Are You Experienced?
3 Ideas To Change What
We’re Buying
Wednesday, December 1, 2010
39. “Sometimes you just have to
say WTF...”
“I deal in human fulfillment”
A well implemented
marketing content
management process is the
power to do both.
Wednesday, December 1, 2010
40. 1.
Invest In The Process
Not
The Product
Wednesday, December 1, 2010
41. IT owned the web presence
Strategy born out of the .com boom
The Web site was all about the E
-Business
-Commerce
Little, if any, attention paid to web
site as online marketing engine.
Wednesday, December 1, 2010
42. What Is Your Process?
1. Separate the IT governance processes for online
marketing... It’s okay if it’s different from IT...
2. Realize that no one *really* wants to use a CMS. Process
around your core users.
3. Build a process around change - and then job one is to
make sure that tool can change too.
Wednesday, December 1, 2010
43. 2.
Value Driven
Not
ROI Driven
Wednesday, December 1, 2010
44. CMS Tools Don’t Provide ROI!
Put a welding torch in my hands...
ROI is different than accountability
Stop buying based on a fictitious
number - and start buying based on
Value.
Which tools will facilitate MY process
so that I can be:
Faster
Better
More successful...
Wednesday, December 1, 2010
45. 3.
Web Content
Is Now a Conversation
And it lives beyond your Web Site
Wednesday, December 1, 2010
46. Technology enables – that’s it.
Marketing CM process should
enable you to manage content
anywhere, anytime
in any format
Marketing CM tools should
listen as well as they speak
User Generated
Analytics data
External Sites, syndication
Form data / submissions
“Likes”
Wednesday, December 1, 2010
47. The New WCMS
Web Conversation
Management System?
Wednesday, December 1, 2010
48. What experience(s) are we creating?
How do we use content to deliver that experience?
What is the process by which we’ll deliver and
respond to that content
Wednesday, December 1, 2010
49. Web Content
Web Content
MAKE IT EASIER TO PUBLISH
Governance
Marketing
CONTENT TO THE WEB
Collaboration
Wednesday, December 1, 2010
50. Now...
1. Adapting To The New World
Lisa Welchman... Governance
2. Next Thing You Know...Your Global...
Andrew Lawless and Debra lewis - Govenance overlaps
Collaboration
3. Gathering Customer Intelligence
Shannon Ryan - Content Marketing, and how engagement and
analytics user experience
Wednesday, December 1, 2010
51. Now...
4. How To Build A Content Strategy
With Colleen Jones and Margot Bloomstein
Explore the top of that building process.. What kind of
experience are we creating.. And how do we build a content
strategy to support that...
5. Research Insights MultiLingual Marketing
With Mary LaPlante - Where Marketing overlaps governance
and setting a strategy into improving global content...
Wednesday, December 1, 2010
52. Now...
6. Putting It Into Action... Molding The Customer Experience -
With Melissa Casburn and Darren Guarnaccia...
Pure Marketing... And probably blow up everything I’ve said
here..
7. Metrics... Measuring The Results of Digital Marketing..
Jeff Cram and Brett Zucker...
Where content and data meet...
Wednesday, December 1, 2010
53. THANK
YOU
@Robert_Rose
Robert@bigbluemoose.net
www.bigbluemoose.net
www.adaptivemarketer.com
Wednesday, December 1, 2010