The Better by Design Service Shakedown was held at the Lighthouse, Glasgow on 26 November. Better by Design is a Big Lottery funded programme that aims to introduce the methods and mindset from the field of design to improve the social impact and sustainability of Scotland’s third sector.

1. Be#er
by
Design
Voluntary Sector
design-led change process:
user insights and practical design techniques
to improve outcomes
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10. “most organizations can’t stand
the uncertainty and the risk of
real innovation. Learning and
creating are inherently
vulnerable.
People want guarantees.”
Brené Brown
interviews with Silicon Valley CEOs
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11. dysfunctional organisational
cults
design-friendly cultures
control and hierarchy
empowerment and authorisation
performance and short term success
learning from failure and looking at
long term outcomes
efficiency + cost-cutting
effectiveness and value creation
competition and empire building
collaboration and shared purpose
blame-shifting and arse covering
truth-telling and honest critique
Jenkins, J (2008) Creating the Right Environment for
Design, Design Management Review, DMI available at
http://www.dmi.org/dmi/html/publications/news/
ebulletin/08193JEN16.pdf
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12. Working in mixed groups using design techniques to think about
how to develop vision and strategies for change
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16. Let’s get started
people: in groups
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17. Activity 1:
mapping the current situation
organisational personas
maps
nautical visuals
45 mins
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18. using maps as a metaphor
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19. rocks, anchors, different boats
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20. islands
palm trees, lighthouses, deckchairs
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21. Activity 2:
mapping the future situation
organisational personas
maps
nautical visuals
Friday, 13 December 13

22. using maps as a metaphor
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23. rocks, anchors, different boats
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24. islands
palm trees, lighthouses, deckchairs
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25. Activity 3:
what changes will we see?
change cards and sticky notes
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26. Change cards
impact, influence and leverage
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29. tell us about
it
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