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Knowledge is power
skills and specialisms for today’s marketers



  Steve Kemish, Director, Cyance
  Chair of IDM Digital Council


 © Cyance Limited 2011
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© Cyance Limited 2011
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© Cyance Limited 2011
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     #1: Inspire a culture of curiosity




© Cyance Limited 2011
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© Cyance Limited 2011
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        This is not just about training,
             this is about learning
                        and questioning…




© Cyance Limited 2011
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…Who the hell are these people?
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Can we trust the funnel ?
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   Funnels, what are they good for?

                        (ps. #2 don’t trust an expert)




© Cyance Limited 2011
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  “Your main challenge with leads/funnel?”




                        Marketing Sherpa b2b benchmark survey 2011
© Cyance Limited 2011
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          “Ongoing evolution”?
    – just bloody well get on with it!
                        Like this guy…




© Cyance Limited 2011
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                        Here’s how easy it is




© Cyance Limited 2011
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© Cyance Limited 2011
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© Cyance Limited 2011
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© Cyance Limited 2011
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© Cyance Limited 2011
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          “The guy’s a frickin’ genius!”

                        Not really.




© Cyance Limited 2011
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© Cyance Limited 2011
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        Learning on the job – an iterative
            approach to professional
                  development
                        - #3: Develop a habit




© Cyance Limited 2011
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      Play and learn through hobbies
             and interest first




© Cyance Limited 2011
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© Cyance Limited 2011
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              #4: Look further afield for
                     inspiration




© Cyance Limited 2011
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                        April 1997




© Cyance Limited 2011
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 b2bm.biz – June 19th 2004 - first entry




© Cyance Limited 2011
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                        April 1997




© Cyance Limited 2011
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      Best viral b2b video of all time?




© Cyance Limited 2011
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                        This one?




© Cyance Limited 2011
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                        This one?




© Cyance Limited 2011
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© Cyance Limited 2011
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                        Or this one?




© Cyance Limited 2011
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                        Things you want
• Encourage a culture of learning and questioning.
• Exploit the wealth of knowledge out there:
      –   Training
      –   Talking
      –   Reading
      –   Listening
•   Look with your eyes.
•   Don’t trust the experts, they have an agenda.
•   Adapt to what your customers want and are doing.
•   Be passionate and be infectious.

© Cyance Limited 2011
Comments? @skemmo




                 Things you don’t want…

             “Many of us crucify ourselves between
              two thieves - regret for the past and
                      fear of the future”
                          – Fulton Oursler



© Cyance Limited 2011
Comments? @skemmo




                        Thanks for listening, enjoy the day
© Cyance Limited 2011

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Skills and specialisms for today's marketers

  • 1. Comments? @skemmo Knowledge is power skills and specialisms for today’s marketers Steve Kemish, Director, Cyance Chair of IDM Digital Council © Cyance Limited 2011
  • 4. Comments? @skemmo #1: Inspire a culture of curiosity © Cyance Limited 2011
  • 6. Comments? @skemmo This is not just about training, this is about learning and questioning… © Cyance Limited 2011
  • 7. Comments? @skemmo …Who the hell are these people?
  • 8. Comments? @skemmo Can we trust the funnel ?
  • 9. Comments? @skemmo Funnels, what are they good for? (ps. #2 don’t trust an expert) © Cyance Limited 2011
  • 10. Comments? @skemmo “Your main challenge with leads/funnel?” Marketing Sherpa b2b benchmark survey 2011 © Cyance Limited 2011
  • 11. Comments? @skemmo “Ongoing evolution”? – just bloody well get on with it! Like this guy… © Cyance Limited 2011
  • 12. Comments? @skemmo Here’s how easy it is © Cyance Limited 2011
  • 17. Comments? @skemmo “The guy’s a frickin’ genius!” Not really. © Cyance Limited 2011
  • 19. Comments? @skemmo Learning on the job – an iterative approach to professional development - #3: Develop a habit © Cyance Limited 2011
  • 20. Comments? @skemmo Play and learn through hobbies and interest first © Cyance Limited 2011
  • 22. 12 :0 0% 10% 20% 30% 40% 50% 60% 70% 80% 0 A 1: M 00 A 2: M 00 A 3: M 00 A 4: M 00 © Cyance Limited 2011 A 5: M 00 A 6: M 00 A 7: M 00 A 8: M 00 A 9: M 00 10 AM :0 0 11 AM :0 0 12 AM :0 0 P 1: M 00 P 2: M 00 P 3: M 00 P 4: M 00 P Source: UKOM APS Feb 10 5: M 00 P 6: M 00 P 7: M 00 P 8: M 00 Usage by time of day P 9: M 00 10 PM :0 0 11 PM :0 0 PM Comments? @skemmo
  • 23. 12 :0 0% 5% 10% 15% 20% 25% 30% 35% 40% 0 A 1: M 00 A 2: M 00 A 3: M 00 A 4: M 00 A © Cyance Limited 2011 5: M 00 A 6: M 00 A 7: M 00 A 8: M 00 A 9: M 00 A 10 :0 M 0 A 11 :0 M 0 12 AM :0 0 P COMMUNITIES 1: M 00 P 2: M NEWS 00 P 3: M 00 P 4: M 00 P MUSIC 5: M 00 P INSTANT MESSAGING 6: M 00 P 7: M 00 P 8: M 00 P 9: M 00 10 PM :0 0 Category use by time of day 11 PM :0 0 PM Comments? @skemmo Source: UKOM APS Feb 10
  • 24. 12 :0 0% 10% 20% 30% 40% 50% 60% 70% 80% 0 A 1: M 00 A 2: M 00 A 3: M 00 A 4: M 00 © Cyance Limited 2011 A 5: M 00 A 6: M 00 A 7: M 00 A 8: M 00 A 9: M 00 10 AM :0 0 11 AM :0 0 12 AM :0 0 P 1: M 00 P 2: M 00 P 3: M 00 P 4: M 00 P Source: UKOM APS Feb 10 5: M 00 P 6: M 00 P 7: M 00 P 8: M 00 Usage by time of day P 9: M 00 10 PM :0 0 11 PM :0 0 PM Comments? @skemmo
  • 25. Comments? @skemmo #4: Look further afield for inspiration © Cyance Limited 2011
  • 26. Comments? @skemmo April 1997 © Cyance Limited 2011
  • 27. Comments? @skemmo b2bm.biz – June 19th 2004 - first entry © Cyance Limited 2011
  • 28. Comments? @skemmo April 1997 © Cyance Limited 2011
  • 29. Comments? @skemmo Best viral b2b video of all time? © Cyance Limited 2011
  • 30. Comments? @skemmo This one? © Cyance Limited 2011
  • 31. Comments? @skemmo This one? © Cyance Limited 2011
  • 33. Comments? @skemmo Or this one? © Cyance Limited 2011
  • 34. Comments? @skemmo Things you want • Encourage a culture of learning and questioning. • Exploit the wealth of knowledge out there: – Training – Talking – Reading – Listening • Look with your eyes. • Don’t trust the experts, they have an agenda. • Adapt to what your customers want and are doing. • Be passionate and be infectious. © Cyance Limited 2011
  • 35. Comments? @skemmo Things you don’t want… “Many of us crucify ourselves between two thieves - regret for the past and fear of the future” – Fulton Oursler © Cyance Limited 2011
  • 36. Comments? @skemmo Thanks for listening, enjoy the day © Cyance Limited 2011