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Customer Success Story: Cognizant [Mumbai]
1.
Ariba P2O Implementation Rakesh
Kanda Cognizant Technology Solutions
2.
Cognizant Introduction
3.
© 2015 Ariba
– an SAP company. All rights reserved. 3Public Z Founded in 1994 (CTSH, Nasdaq) Headquarters: Teaneck, NJ Market Cap over $38Bn Operate out of 48 countries 75 global delivery and development centers Ranked 288 in “Fortune 500” Fortune’s most admired company 7th year in a row Ranked 9th among Forbes Fast Tech 25 companies American multinational provider of information technology, consulting and business process outsourcing services Introduction
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Journey so far
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© 2015 Ariba
– an SAP company. All rights reserved. 5Public Multiple requisition tools Multiple approvals processes Different approval process Legacy Technology Manual process Inefficiencies & Saving leakages High cycle time, Lack of E2E Purchase request visibility Customer Dissatisfaction Lack of contract compliance Low Policy compliance High Procurement by-pass Manual budget validation Low focus on demand aggregation and spend management Sourcing team spending time on tactical activities Pre-Go Live Challenges Due to YOY exponential growth our P2P systems and process were lagging behind, resulting in low compliance, inefficiencies and bypass.
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© 2015 Ariba
– an SAP company. All rights reserved. 6Public Implementation Journey Jan Feb March April May 2016 Ariba Workshop To Be Design Signoff Development Completion SIT Completion UAT Signoff GO-LIVE Recognizing the transformation opportunity, Management decided to invest in best in class industry solution for automating & optimizing the process. Post brainstorming & workshops with various suppliers and stakeholders, the project team shortlisted Ariba P2O.
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© 2015 Ariba
– an SAP company. All rights reserved. 7Public Implemented Business Process Supplier & Catalog enablement Contract and Budget Setup Purchase Requisition Standardized Approval Workflow PO Creation and Dispatch Goods Receipt Invoice Payments System Admin IT requisition raise thru in-house application. Imported in Ariba All Non-IT requests raised by end users in Ariba P-Card requisition capability tested. Will be implemented for Americas. All approvals in Ariba including budget exception approval, technical approvers, catalog approval, contract approval, commercial and buyer approvals Auto PO created in Ariba Ariba Network suppliers get POs real time electronically. PO manually dispatched to Non-enabled suppliers Goods receipt by Business in Ariba. Reporting established for GR followup Ariba team supporting for Supplier enablement and initial training Catalogs being setup by our Catalog enablement team Catalog, Item and Non release contracts being setup by Sourcing team Budget setup for Purchase request compliance PO and Goods receipt data received from Ariba Payment file from our payments system to bank. In-house System Admin team All Technical issues and enhancements managed thru “Ariba Connect” system by Ariba (Cognizant Automated Procure to Pay System)
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© 2015 Ariba
– an SAP company. All rights reserved. 8Public Benefits Achieved 270% increase in PO volumes post Ariba Go-Live managed with reduced HC - Increase in policy compliance, tool acceptability, spend visibility Suppliers enabled – 520 – Successful Supplier enablement program & teamwork with Airba team 75% POs comprising 60% spend are now transacted thru Ariba Enabled suppliers – Supplier recognize Tool capability & prefer transacting electronically 181 catalogs enabled (125 PAN India) resulting in enhanced self service IT Catalog % – 70%, Non-IT catalog % - 35% High user self-service, contract compliance, Procurement bandwidth release for strategic deals, Supplier & Contract consolidation 60% Reduction of delivery follow-up queries by stakeholders
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© 2015 Ariba
– an SAP company. All rights reserved. 9Public Standardized procurement process, Retired legacy tools 1 Enhanced reporting and data visibility for Sourcing optimization 3 Increased transparency, efficiency and quality in business processes 5 Enhance customer experience from end to end cycle time reduction 2 Automated contract compliance, improved demand management 4 Benefits Achieved
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© 2015 Ariba
– an SAP company. All rights reserved. 10Public Road Ahead… 1 2 3 North America roll out of Ariba P2O Budget setup for India location Extend the AN Enablement to remaining vendors
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© 2015 Ariba
– an SAP company. All rights reserved. 11Public Thank you