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Agenda
SpikesTogether

Case ‘Complaints Management’
  SpikesTogether Workflow
  SpikesTogether Process BI
  SpikesTogether Dynamic Forms
  SpikesTogether Context-Aware Alerts
SpikesTogether
       Set of SharePoint Add-Ons
         Focus on SharePoint ‘gaps’

       Goal
         Enhance SharePoint
         solutions
         Deliver fast

       Targets
         Power Users
         Developers
Complaints Management
Registration of complaints

Efficient Complaint Handling
  Several actors involved
  Influence of external factors

Process Insight

Be Informed
Workflow
Lead. Do not follow.
Process Types

Process Type          Prescriptive       Supportive       Emergent
Archetype               Metro Line      Orientation Run   Car Drive
Process Drivers        Optimization      Collaboration    Exploration
                      Automatization         Agility      Consensus
                                         Optimization
Flexibility                Low               High         Complete
Human Role              Constraint       Empowered          Open
                        Resource           Driver         Participant
Process Definition      At Design      Design & Runtime   Emergent
Prescriptive Process
            Automatization
              Service Orchestration
              Employee Onboarding

            Predefined flow &
            decision points

            Process In Control
Supportive Processes
Knowledge workers are the experts
  Process supports knowledge workers

Knowledge workers can take initiative
  Start additional activities
  Change sequence
  Take role as coordinator

React to events outside of the workflow

Always within the boundaries set by the process design
Empower Business Users
Draw your workflows
  Avoid custom development

Use Microsoft Visio 2010 as graphical workflow designer
  Draw
             Configure
                          Publish
Design the task form UI             Run
  SpikesTogether Dynamic Forms
  InfoPath
We speak your language
Process Insight
           Process
          Dashboard
                        Custom
Process                 reports,
Viewer                dashboards,
                           …

          Process
          Insight
Deliver Fast
Demo
Complaints Management – Part I
Process BI
Improve your Processes
Dynamic Forms
 Adapt your SharePoint Forms
Dynamic Forms
Dynamic Forms
Apply to any SharePoint List Form

Configure
  Render Mode of Fields (display, edit, hidden)
  Requirement of Fields

Link configuration to rules
  Based on Metadata
  Based on Group Membership
  Open Workflow Tasks
Context-Aware Alerts
      Alerts that Matter
Context-Aware Alerts
Extends the SharePoint alert functionality
  In a completely transparent way

Additional functionality
  Add metadata-based rules to filter alerts
  Customize the alert mail templates
     Use metadata fields in templates
Demo
Complaints Management – Part II

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