PPT presentation of the "URBAN LIVING LABS AS SOCIO-DIGITAL SPHERES FOR EXPERIMENTING GOVERNANCE" International Workshop Cities are more and more witnessing the emergence of innovation initiatives, indifferently originated by top-down or bottom-up intentionality, that are being observed and analysed as Urban Living Labs, i.e. socio-digital innovation ecosystems made up of creative communities of people producing innovation at urban level with the support of a number of methods and tools helping to co-create value out of the experience of interaction between the citizen/customer and private/public actors. These Urban living Labs are activators of experiments of governance innovation which include people, institutions, private actors, relationships, values, processes, tools and physical or financial infrastructures, that could trigger, generate, facilitate and catalyse innovation in the city. These are spheres for knowledge creation within the city and differ for dimensions, scale of action, nature (top-down or bottom-up), organizational structure, and also for the way in which the participants acts and are represented. They are also heterogeneous for the space of action in which they emerge and can be interrelated and connected by topics, contexts, interests, practices, and level of maturity in many different ways. In Urban Living Labs new governance modes and models are experimented, where participants acts in several and not pre-defined ways, creating complex organizations able to integrate hierarchical and horizontal structures and creating specific spheres of action stimulating collective testing and learning. In these environments, governance is experimented between formal and informal publicprivate- people partnerships able to shape innovative dialogues between citizens and city institutions. In this perspective the workshop aims at investigating some questions: 1.What kind of organizations is shaped in Urban Living Labs? 2.How is governance modelled in Urban living labs? 3.How is governance experimented? 4.What level of institutionalization is opportune for the emerging governance?

1. DISCOURSE CENTERED
COLLECTIVE INTELLIGENCE PLATFORMS
FOR SOCIAL INNOVATION
International Workshop on URBAN LIVING LABS AS
SOCIO-DIGITAL SPHERES FOR EXPERIMENTING GOVERNANCE
19th November 2014, Politecnico di Milano, Milano, Italy
Election Debate
Visualization
Anna De Liddo
Research Fellow, Knowledge Media Institute, Open University, UK

2. COLLECTIVE INTELLIGENCE SPECTRUM
Model of Collective Intelligence (CI):
from sensing the environment, to interpreting it, to generating good
options, to taking decisions and coordinating action...
Collec&ve(
Ac&on(
Collec&ve(
Decision(
Collec&ve(
Idea&on(
Collec&ve(
Sensemaking(
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Sensing((
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3. COLLECTIVE INTELLIGENCE SPECTRUM
Model of Collective Intelligence (CI):
from sensing the environment, to interpreting it, to generating good
options, to taking decisions and coordinating action...
Collec&ve(
Ac&on(
Collec&ve(
Decision(
Collec&ve(
Idea&on(
Collec&ve(
Sensemaking(
Collec&ve(
Sensing((
(

4. Contested Collective Intelligence
(De Liddo 2012)
When tackling complex and contested problems:
v there may not be one worldview, or clear option
v evidence can be ambiguous or of dubious reliability
requiring the construction of plausible, possibly
competing narratives;
v growth in intelligence results from learning, which is
socially constructed through different forms of
discourse, such as dialogue and debate.

5. CONTESTED COLLECTIVE INTELLIGENCE FOR
THE COMMON GOOD
(Social, Visual and Ar gumentation-based CI)
Citizen Voice
Human Dynamics of Engagements
Online Deliberation Collective Intelligence
Analytics, &
Visualization
Crowdsourcing
ideas,
arguments and
facts
Structured Discourse and
Argumentation
Democratic
entitlements
New class of Online
Deliberation tools
Social
Innovation
Computational
Services &
Dialogic Agents

6. WHAT ARE THE LIMITATIONS OF
EXISTING WEB TECHNOLOGIES IN
SOCIAL INNOVATION INITIATIVES?

7. PAIN POINT PRIORITIZATION OF COMMON SOCIAL MEDIA
FOR DELIBERATION-BASED SOCIAL INNOVATION
• Poor Commitment to Action
• Poor Summarization
• Poor Visualization
Very High
• Lack of Participation
• Poor Idea Evaluation
• Shallow Contribution
High
• Cognitive Clutters
• Lack of Innovation Moderate
• Platform Island and Balkanization
• Non-representative decisions Minor

9. CATALYST’S TOOLS ECOSYSTEM
Collaborative
Knowledge
Production
Collaborative Web
Annotation and
Knowledge mapping
Structured Online
Discussion and
Argumentation
Social Network Analysis
and Visualization
Advanced Analytics for:
Attention mediation &
Deliberation diagnostic

10. STRUCTURED ONLINE
DISCUSSION AND
ARGUMENTATION
debatehub.net

12. COLLABORATIVE WEB
ANNOTATION AND
KNOWLEDGE MAPPING
http://litemap.open.ac.uk

13. Internationalization
to English and
German
Get the LiteMap
bookmarklet
Connect and Map out
the key issues and
arguments visually
with LiteMap
Harvest, annotate and
classify contributions from
the Utopia’s discussion
1
2
3

14. CI DASHBOARD

15. WHAT ROLE OF TECHNOLOGIES IN
SOCIAL INNOVATION INITIATIVES?

16. ROLE OF TECHNOLOGIES IN SOCIAL
INNOVATION INITIATIVES
Drivers (?)
Enablers (?)
Structural Elements of the
Social Context (?)

17. SOMETIMES SOCIO-DIGITAL INNOVATION IS
NOT VALUABLE AT SCALES LARGER THEN
THOSE AT WHICH IT OCCURS.
HOW TO CAPTURE AND RECOGNIZE THOSE
THAT HAVE A HIGHER LEVEL VALUE?
(SCALING UP)

18. HOW CAN WE TURN BIG DATA INTO
REAL VALUE AT THE SMALL SCALE?
(RATHER SCALING DOWN?)
“The long tale of data: care about the “small data of
ordinary life”: form local bus timetables to squash club
league tables (Alan Dix CALRG Seminar 2014)

19. IS CIVIC INTELLIGENCE ALWAYS
POSSIBLE OR GRANTED WHEN SOCIO-DIGITAL
INNOVATION OCCURS?

20. NO BUT WE CAN DESIGN CI FOR THE
COMMON GOOD…

21. COLLECTIVE INTELLIGENCE WORKSHOP (London
29-30 Sept 2014)
#CI4CG Tweets –
Visit: http://events.kmi.open.ac.uk/catalyst/

22. SPECIAL ISSUE AND NEXT CI4CG WORKSHOP AT
C&T2015 27-30 JUNE 2015 (LIMERICK IRELAND)
February 1st 2015
http://
comtech.communit
y/

23. HOW TO TRANSFORM SOCIO-DIGITAL
INNOVATION INTO A collective learning
process HAVING A PUBLIC/COLLECTIVE
VALUE?

24. CARE FOR:
- AWARENESS
- USER EMPOWERMENT

25. COLLECTIVE INTELLIGENCE SPECTRUM
Model of Collective Intelligence (CI):
from sensing the environment, to interpreting it, to generating good
options, to taking decisions and coordinating action...
Collec&ve(
Ac&on(
Collec&ve(
Decision(
Collec&ve(
Idea&on(
Collec&ve(
Sensemaking(
Collec&ve(
Sensing((
(

26. NEW TECHNOLOGIES TO SUPPORT
DIALOGUES BETWEEN CITIZENS AND
CITY INSTITUTIONS?
Dialogue & Action
Political Dialogue
Evidence Based Dialogue
Local Dialogue & Geo-Deliberation
Object Oriented Dialogue

27. GET INVOLVED
Thanks!
anna.deliddo@open.ac.uk
Twitter: Anna_De_Liddo
Follow us on Twitter
@CATALYST_FP7
Watch the Demos on Youtube
CATALYST FP7
http://kmi.open.ac.uk/people/member/anna-de-liddo

28. REFERENCES
• De Liddo, A., & Buckingham Shum, S. (2014). New Ways of Deliberating Online: An Empirical Comparison of Network and Threaded
Interfaces for Online Discussion. In E. Tambouris, A. Macintosh, & F. Bannister, Lecture Notes in Computer Science (Vol. 8654, pp. 90–
101). Springer.
• De Liddo, A. (2014). “Enhancing Discussion Forum with Combined Argument and Social Netwrok Analytics. In Okada, A., Buckingham
Shum, S. and Sherborne, T., (Eds) Knowledge Cartography. Springer. Second Edition. In press.
• De Liddo, A. and Buckingham Shum, S. (2013) The Evidence Hub: Harnessing the Collective Intelligence of Communities to Build Evidence-
Based Knowledge, Workshop: Large Scale Ideation and Deliberation at 6th International Conference on Communities and Technologies,
Munich, Germany
• De Liddo, A., Sándor, Á. and Buckingham Shum, S. (2012) Contested Collective Intelligence: Rationale, Technologies, and a Human-
Machine Annotation Study, Computer Supported Cooperative Work (CSCW) Journal : Volume 21, Issue 4 (2012), Page 417-448
• Buckingham Shum, Simon (2008). Cohere: Towards Web 2.0 Argumentation. In: Proc. COMMA'08: 2nd International Conference on
Computational Models of Argument, 28-30 May 2008, Toulouse, France. Available at:http://oro.open.ac.uk/10421/
• De Liddo, Anna and Buckingham Shum, Simon (2010). Cohere: A prototype for contested collective intelligence. In: ACM Computer
Supported Cooperative Work (CSCW 2010) - Workshop: Collective Intelligence In Organizations - Toward a Research Agenda, February
6-10, 2010, Savannah, Georgia, USA. Available at: http://oro.open.ac.uk/19554/
• Buckingham Shum, Simon and De Liddo, Anna (2010). Collective intelligence for OER sustainability. In: OpenED2010: Seventh Annual
Open Education Conference, 2-4 Nov 2010, Barcelona, Spain. Available at: http://oro.open.ac.uk/23352/
• Buckingham Shum, Simon (2007). Hypermedia Discourse: Contesting networks of ideas and arguments. In: Priss, U.; Polovina, S. and Hill,
R. eds. Conceptual Structures: Knowledge Architectures for Smart Applications. Berlin: Springer, pp. 29–44.