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Manchester
Products – A
Brand Transition
Challenge

A trading name of Manchester
Products

AJ
Manny
Panks
Tans

Prads
Kaush
Goks
Pari
so what?
so what? Dependant
Variable??!!?
so what? Dependant

what„s
next?

Variable??!!?
so what? Dependant

what„s
next?

Variable??!!?

Value
Offering??!!
so what? Dependant

what„s
next?

Variable??!!?

Value
Offering??!!

“Core Competency”
“ Being Human-oid ”
Just a random
google of
“Paul Logan”
Wasssaaaa!!!!!!
 Two

players, Manchester Holdings & Paul
Logan Furniture Design
 Marriage Made in Heaven – With PRE-NUP
 Marriage – Funny Proposition?
Complications


Office furniture market had declined by appx. 28% percent from
2000 to 2004.



Manchester cannot launch a new product with Paul Logan
brand name.



Manchester can use the brand name for only 3 years.



Since Manchester-Paul Logan was high priced, several
companies had permeated the market with low cost import
from Asia and Mexico.



Closest Competitor National Furniture Company are trying to
exploit Manchester /Paul Logan market by advertising price
reductions



Manchester Products lacks in household furniture distribution
network
Manchester is the New Brand Name
•
•

•
•

PLFD is Past, Manchester is Future.
Manchester Products all the way.
No confusion for two brand names but decisive
in actions
Strengths of Manchester:

Closest Competitors
Paul Logan
Manchester

Comfortable

Durable

High-quality
workmanship
Stay with PLFD Brand Name
•
•
•
•

PLFD are the Leaders of the Market .
Manchester has weak Brand Strength and
Distribution network.
Whatever be the name, We are the
game.
Brand Awareness
90
80
70
60
50

PLFD

40

Manchester

30
20
10
0
Awareness

Own a Product
Market Cannibalization
 Gradually

eating into the share of Paul Furnishings .

 Target

- Capture the 45 % users who use Paul
Furniture.

 “Don’t
 Coke

Touch Office – Inner Strength”

and Thumbs Up Analogy.

 Premium

Products – MANCHESTER

ELITE
Pre-Owned Products
 Pre

Owned Products – Free Maintenence
every 6 months.

 “You

know you are not the first one, but do
you really care?”
HOME OFFICE




Home office
concept is that
families dedicate a
room in their homes
as an office.
Home office furniture
consumption has
been rapidly growing
in recent years.
Home office users and growth
26%

74%

Home Office
Users

26%
20%

Others

 The

US market for home office furniture has
recorded an average annual growth of more
than 10%.
 The Revenue of US home office market is around
$23bn.
Target Customers

SME’s

Affluent
Households

Senior
citizens

WFH
Employees

Baby
Boomers
Moolah baby!!!
Lets talk benefits!!!
Co-Op. Advertisement

Paul Logan 51 M $
Manchester
Holdings 6M$
Moolah baby!!!
Lets talk benefits!!!
Trade Shows and Promotions

Paul Logan - 4
M$

Manchester
Holdings - 0.2
M$
Moolah baby!!!
Lets talk benefits!!!
2500
2000
1500

Total Revenue

1000

Advertisement

500
0
Paul Logan

Manchester
Public Promotions
Guerilla Marketing Ideas


Unconventional and Imaginative system of promotion
A unique, engaging and thought-provoking concept to
generate buzz and consequently turn viral
Tradeshows
Everything that we say and do on the show floor will
influence prospects perception of Manchester Furniture
Promoting Manchester’s Products
 At

5 star Hotel Reception
At the Business class Lounge of airports in US
Innovative Bill Boards
Develop a billboard with a nice 3-D effect to show off
our products
Mobile Bill Boards
Wood Quality speaks for
itself!!!


Superior Wood quality-FSC certified wood
TV Advertising
 Infomercial




– Tele-marketing

Impulsive purchase by looking at the products.
Toll-free numbers and website links.

 Television

commercial to air between prime
time shows.
Covert Advertising
 Use

of Manchester Elite Products in the
Entertainment Industry – TV dramas and movies.
News Paper Ads
Radio Advertising
Special Incentives


Special gifts for customers who make a purchase
over $4000.



Special discounts for Bulk purchases.



0% interest EMI on credit cards.



Scratch Coupons for variable discount – 5% to 15%.



Monthly Lucky draw winner – Upto $2000.
Future Promotional Strategies


Collaboration with real estate agents.



Folding furniture -- 345 million industry.



Online Sale -- rapidly growing.



Metal and House hold - 2.26 billion industry.



Movies halls – sponsor furniture.
If we Screw UP??!!
Market Division

Speciality Shops

15
15
20

Upscale Dept. Store

30
25

Large Retails
Independent Store
Catalogs and Online
If we Screw UP??!!
Used Market
– 35%

Switching
Markets
– 60%

Smart
Customer Base

Multi-Option
Aware

– 60%

– 70%

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Manchester Products: A Brand Transition Challenge - HBS Brief Cases 4043

Editor's Notes

  1. Store’s main staircase was presented as a chest of drawers, with everything inside neatly organized