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Mobility Transformation@Rail
Pieter K. Zylstra – Global Mobility@Rail Expert




Sydney, June 4th – 5th, 2008

Supported by:
Today’s Presentation

 1   Why Mobility? Key Take-Aways

 2   Quick Bio / Background

 3   Problems in Public Transport

 4   Solution: “Mobility Transformation”

 5   Sharing Best Practices: case of Dutch Rail

 6 A Vision for Australian Rail

 7 How to Make this a Reality? “4-Step Approach”
Why Mobility Transformation@Rail?
Today’s Presentation

 1   Why Mobility? Key Take-Aways

 2   Quick Bio / Background

 3   Problems in Public Transport

 4   Solution: “Mobility Transformation”

 5   Sharing Best Practices: case of Dutch Rail

 6 A Vision for Australian Rail

 7 How to Make this a Reality? “4-Step Approach”
Quick Bio: Pieter Zylstra
Owner/Founder Zylstrategy Ltd., providing independent strategy
mobility consultancy to public transport companies worldwide.
Offices in Europe & AsiaPac.
Ex-Telco Mobile Internet Strategy Consultant
Ex-Capgemini Global Mobility Leader Europe & AsiaPac.
Recognized global thought leader on mobility transformation@rail.
Experience Mobility@Rail Projects
Zylstrategy Ltd. has –directly or indirectly– been supporting mobility
projects with a number of public transport operators in Europe & Australia.
We work mostly for CXO-level, and our support-activities include corporate
strategy & business case, technology review / recommendations & ICT
architecture as well as project/program/ interim-management.
Today’s Presentation

 1   Why Mobility? Key Take-Aways

 2   Quick Bio / Background

 3   Problems in Public (Rail) Transport

 4   Solution: “Mobility Transformation”

 5   Sharing Best Practices: case of Dutch Rail

 6 A Vision for Australian Rail

 7 How to Make this a Reality? “4-Step Approach”
Terrorism…
Human error or obsolete systems?
Traffic jams…
Or “cattle class”… ?
Who’s the customer?
Today’s Presentation

 1   Why Mobility? Key Take-Aways

 2   Quick Bio / Background

 3   Problems in Public (Rail) Transport

 4   Solution: “Mobility Transformation”

 5   Sharing Best Practices: case of Dutch Rail

 6 A Vision for Australian Rail

 7 How to Make this a Reality? “4-Step Approach”
BUSINESS DRIVERS:

Mobility@Rail
The battle of the standards…

 W-CDMA                                     EDGE   IMT-
                                                   IMT-2000


                                UMTS
                      GSM-
                      GSM-R                          FOMA
TETRA
              2.5G                                  iMode



HSCSD                  iBurst               CDMA


                     1xEV-
                     1xEV-DO                       NextG
        GSM                            3G

                       HSDPA
IMPACT PUBLIC TRANSPORT:

Passengers want to be connected
“anywhere, anytime”

                            • connecting trains
                            • “surf & ride”
                            • intelligent buses
                            • infotainment / TV
                            • commercials
                            • remote diagnosis
                            • m-ticketing
                            • intelligent cameras
                            • voice-over-WiFi
                              voice-over-
IMPACT PUBLIC TRANSPORT:

 Wireless Stations become “workspots”
• wireless security cameras
• “hotspots”: internet access
• portal services
• retail services
• MVNO
• voice-over-WiFi
  voice-over-
• “workspots”
• synchronization of data
• pushing new applications
IMPACT PUBLIC TRANSPORT:

Improve operations in real-time




                              • workflow optimization
                              • repair & maintenance
                                efficiencies
                              • escalation control
                              • remote monitoring
                              • ‘real-time’ access
                                ‘real-
                                to back-office
                                   back-
                              • voice-over-WiFi
                                voice-over-
IMPACT PUBLIC TRANSPORT:

Optimize Supply Chain: Coal-Train-Port




•Wireless tags on
containers for
supply-
supply-chain                 •Wireless Camera’s
optimization                 on switching yards
IMPACT PUBLIC TRANSPORT:

Improve security & communications




                            Visual information
                            about crossings
                            and stations
INDUSTRY VISION:

“Multi-operator, Multi-Service”




                         shared infra
                          & platform:
                   • focus upon enterprise
                     mobility cost-savings
                   • launch new passenger
                     information services
Today’s Presentation

 1   Why Mobility? Key Take-Aways

 2   Quick Bio / Background

 3   Problems in Public (Rail) Transport

 4   Solution: “Mobility Transformation”

 5   Sharing Best Practices: case of Dutch Rail

 6 A Vision for Australian Rail

 7 How to Make this a Reality? “4-Step Approach”
Mobile@NS: “Multi-Service, Multi-Operator”

Security Workspot
- Access to video-cameras
- Silent alert & positioning
- Voice-over-WiFi

Customer Care Workspot
- Access to traffic information
- Interconnection information
- Ticket issuing & control


Maintenance Workspot
- Task notification
- Access to diagrams
- Collaboration tools

                                  Retail Hotspot
                                  - Wireless Internet (Access & Content)
Public Hotspot                    - Location-based services
- Wireless Internet Access        - Wireless Advertisement (Plasma Screens)
- Location-based services         - Voice-over-WiFi
- Ad-push                         - Mobile Payments
- Voice-over-WiFi
Smart Connection Deployment – 2007-2009


                                                        ... and Elsewhere

                                ...to Trains...

   From Stations...



                                                      Fixed / Mobile Context-
                                                        Aware Applications:
                                                      • On stations
                          1500 Connected Trains: • In workshops
                          •   Narrow-casting          • In offices
                          •   Internet connectivity   • At home
80 Connected Stations:    •   On-line trip info
• 10.000 Internal Users   •   Remote Diagnosis
• Public internet use
Today’s Presentation

 1   Why Mobility? Key Take-Aways

 2   Quick Bio / Background

 3   Problems in Public (Rail) Transport

 4   Solution: “Mobility Transformation”

 5   Sharing Best Practices: case of Dutch Rail

 6 A Vision for Australian Rail

 7 How to Make this a Reality? “4-Step Approach”
Vision

                           Australian rail operators
                           have an immediate need
  How can                    to replace obsolete
                               comms systems
Australian rail
 operators
  become
world-
world-class?
                                                                 Disruptive mobile
                                                              technologies creating
                                                               Innovative business
                                                              models: zero variable
                                                              communication costs




        $20b government
            funding for
          Infrastructure


                                              Benefit from
                                             Best Practices
                                             Mobility@Rail
Today’s Presentation

 1   Why Mobility? Key Take-Aways

 2   Quick Bio / Background

 3   Problems in Public (Rail) Transport

 4   Solution: “Mobility Transformation”

 5   Sharing Best Practices: case of Dutch Rail

 6 A Vision for Australian Rail

 7 How to Make this a Reality? “4-Step Approach”
How to Make this a Reality? 4-Step Approach
    1-3 Days                  3-6 Months              6-12 Months                     Year 1                    Year 2     …

Insight Day &              Business Strategy       (Hosted) Mobility         Mobility Infrastructure & Services Roll-Out
Master class               & Architecture          Test bed                  (Build & Run)
Awareness session
of “best practices”
                           Proposition             ORGANIZATIONAL
by selected industry       Value Chain Analysis    Governance
& demo context-            International Best      Ownership                        Project
aware services.                                    Product Management             Management
                           Practices
                                                   Process Change                                    Hosted
                           Guiding Principles      Outsourcing
What is your                                                                                         Mobility
position in value      !   Deployment Scenarios                                                      Platform
chain?                     Services
                           Mobility Roadmap:       NETWORK                   Mobility
What are guiding           B2E, B2B2E, M2M         INFRASTRUCTURE            Transformation
Principles?                                        @terrestrial: WiFi,
                           B2C, B2B, B2B2C         WiMaX, 3G, Tetra
                                                                             Roll-out             System &
How would the              Function.Requirements   @embedded: RFID,                              Application
preferred mobility
roadmap look like?
                       !   Architecture
                                                   NFC                                           Integration


What integrated            Techn. Specifications
                                                   MOBILITY                            Business &
architecture should        Network Architecture    CONTEXT-AWARE                        Network
support the                Middleware platform     SERVICE PLATFORM                    Consultancy
roadmap?                                           @back office
                           Security
What is the benefit    !   Business Case
                                                   @hosted
                                                   Application Integration
logic /business                                    Service Integration                            Network
case?                      Benefit Logic                                                       Infrastructure
                           Business Case                                                        Deployment
What are the                                       INSTALLATION &
recommendations            Investment              MAINTENANCE
on deployment              Requirements            Helpdesk support, SLA
scenarios?                 Capex/Opex-financing
Thank you for your attention.




Don’t hesitate to contact me for more information:

Pieter K. Zylstra
ZYLSTRATEGY

Mobile: +62 81337735008
Email: zylstra@hotmail.com

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Zylstrategy Presentation Rail Infrastructure Australia (Jun08)

  • 1. Mobility Transformation@Rail Pieter K. Zylstra – Global Mobility@Rail Expert Sydney, June 4th – 5th, 2008 Supported by:
  • 2. Today’s Presentation 1 Why Mobility? Key Take-Aways 2 Quick Bio / Background 3 Problems in Public Transport 4 Solution: “Mobility Transformation” 5 Sharing Best Practices: case of Dutch Rail 6 A Vision for Australian Rail 7 How to Make this a Reality? “4-Step Approach”
  • 4. Today’s Presentation 1 Why Mobility? Key Take-Aways 2 Quick Bio / Background 3 Problems in Public Transport 4 Solution: “Mobility Transformation” 5 Sharing Best Practices: case of Dutch Rail 6 A Vision for Australian Rail 7 How to Make this a Reality? “4-Step Approach”
  • 5. Quick Bio: Pieter Zylstra Owner/Founder Zylstrategy Ltd., providing independent strategy mobility consultancy to public transport companies worldwide. Offices in Europe & AsiaPac. Ex-Telco Mobile Internet Strategy Consultant Ex-Capgemini Global Mobility Leader Europe & AsiaPac. Recognized global thought leader on mobility transformation@rail.
  • 6. Experience Mobility@Rail Projects Zylstrategy Ltd. has –directly or indirectly– been supporting mobility projects with a number of public transport operators in Europe & Australia. We work mostly for CXO-level, and our support-activities include corporate strategy & business case, technology review / recommendations & ICT architecture as well as project/program/ interim-management.
  • 7. Today’s Presentation 1 Why Mobility? Key Take-Aways 2 Quick Bio / Background 3 Problems in Public (Rail) Transport 4 Solution: “Mobility Transformation” 5 Sharing Best Practices: case of Dutch Rail 6 A Vision for Australian Rail 7 How to Make this a Reality? “4-Step Approach”
  • 9. Human error or obsolete systems?
  • 13. Today’s Presentation 1 Why Mobility? Key Take-Aways 2 Quick Bio / Background 3 Problems in Public (Rail) Transport 4 Solution: “Mobility Transformation” 5 Sharing Best Practices: case of Dutch Rail 6 A Vision for Australian Rail 7 How to Make this a Reality? “4-Step Approach”
  • 15. The battle of the standards… W-CDMA EDGE IMT- IMT-2000 UMTS GSM- GSM-R FOMA TETRA 2.5G iMode HSCSD iBurst CDMA 1xEV- 1xEV-DO NextG GSM 3G HSDPA
  • 16. IMPACT PUBLIC TRANSPORT: Passengers want to be connected “anywhere, anytime” • connecting trains • “surf & ride” • intelligent buses • infotainment / TV • commercials • remote diagnosis • m-ticketing • intelligent cameras • voice-over-WiFi voice-over-
  • 17. IMPACT PUBLIC TRANSPORT: Wireless Stations become “workspots” • wireless security cameras • “hotspots”: internet access • portal services • retail services • MVNO • voice-over-WiFi voice-over- • “workspots” • synchronization of data • pushing new applications
  • 18. IMPACT PUBLIC TRANSPORT: Improve operations in real-time • workflow optimization • repair & maintenance efficiencies • escalation control • remote monitoring • ‘real-time’ access ‘real- to back-office back- • voice-over-WiFi voice-over-
  • 19. IMPACT PUBLIC TRANSPORT: Optimize Supply Chain: Coal-Train-Port •Wireless tags on containers for supply- supply-chain •Wireless Camera’s optimization on switching yards
  • 20. IMPACT PUBLIC TRANSPORT: Improve security & communications Visual information about crossings and stations
  • 21. INDUSTRY VISION: “Multi-operator, Multi-Service” shared infra & platform: • focus upon enterprise mobility cost-savings • launch new passenger information services
  • 22. Today’s Presentation 1 Why Mobility? Key Take-Aways 2 Quick Bio / Background 3 Problems in Public (Rail) Transport 4 Solution: “Mobility Transformation” 5 Sharing Best Practices: case of Dutch Rail 6 A Vision for Australian Rail 7 How to Make this a Reality? “4-Step Approach”
  • 23. Mobile@NS: “Multi-Service, Multi-Operator” Security Workspot - Access to video-cameras - Silent alert & positioning - Voice-over-WiFi Customer Care Workspot - Access to traffic information - Interconnection information - Ticket issuing & control Maintenance Workspot - Task notification - Access to diagrams - Collaboration tools Retail Hotspot - Wireless Internet (Access & Content) Public Hotspot - Location-based services - Wireless Internet Access - Wireless Advertisement (Plasma Screens) - Location-based services - Voice-over-WiFi - Ad-push - Mobile Payments - Voice-over-WiFi
  • 24. Smart Connection Deployment – 2007-2009 ... and Elsewhere ...to Trains... From Stations... Fixed / Mobile Context- Aware Applications: • On stations 1500 Connected Trains: • In workshops • Narrow-casting • In offices • Internet connectivity • At home 80 Connected Stations: • On-line trip info • 10.000 Internal Users • Remote Diagnosis • Public internet use
  • 25. Today’s Presentation 1 Why Mobility? Key Take-Aways 2 Quick Bio / Background 3 Problems in Public (Rail) Transport 4 Solution: “Mobility Transformation” 5 Sharing Best Practices: case of Dutch Rail 6 A Vision for Australian Rail 7 How to Make this a Reality? “4-Step Approach”
  • 26. Vision Australian rail operators have an immediate need How can to replace obsolete comms systems Australian rail operators become world- world-class? Disruptive mobile technologies creating Innovative business models: zero variable communication costs $20b government funding for Infrastructure Benefit from Best Practices Mobility@Rail
  • 27. Today’s Presentation 1 Why Mobility? Key Take-Aways 2 Quick Bio / Background 3 Problems in Public (Rail) Transport 4 Solution: “Mobility Transformation” 5 Sharing Best Practices: case of Dutch Rail 6 A Vision for Australian Rail 7 How to Make this a Reality? “4-Step Approach”
  • 28. How to Make this a Reality? 4-Step Approach 1-3 Days 3-6 Months 6-12 Months Year 1 Year 2 … Insight Day & Business Strategy (Hosted) Mobility Mobility Infrastructure & Services Roll-Out Master class & Architecture Test bed (Build & Run) Awareness session of “best practices” Proposition ORGANIZATIONAL by selected industry Value Chain Analysis Governance & demo context- International Best Ownership Project aware services. Product Management Management Practices Process Change Hosted Guiding Principles Outsourcing What is your Mobility position in value ! Deployment Scenarios Platform chain? Services Mobility Roadmap: NETWORK Mobility What are guiding B2E, B2B2E, M2M INFRASTRUCTURE Transformation Principles? @terrestrial: WiFi, B2C, B2B, B2B2C WiMaX, 3G, Tetra Roll-out System & How would the Function.Requirements @embedded: RFID, Application preferred mobility roadmap look like? ! Architecture NFC Integration What integrated Techn. Specifications MOBILITY Business & architecture should Network Architecture CONTEXT-AWARE Network support the Middleware platform SERVICE PLATFORM Consultancy roadmap? @back office Security What is the benefit ! Business Case @hosted Application Integration logic /business Service Integration Network case? Benefit Logic Infrastructure Business Case Deployment What are the INSTALLATION & recommendations Investment MAINTENANCE on deployment Requirements Helpdesk support, SLA scenarios? Capex/Opex-financing
  • 29. Thank you for your attention. Don’t hesitate to contact me for more information: Pieter K. Zylstra ZYLSTRATEGY Mobile: +62 81337735008 Email: zylstra@hotmail.com