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Chapter 10 in your eText discusses Kotter's (2007) eight-step
change model. Which of these steps do you think is the most
challenging? Which is most important? Give specific examples
of how an organization either effectively navigated all 8 steps
or alternatively, missed one of the steps and it led to change
resistance or ineffective change.
250 word count

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  • 1. Chapter 10 in your eText discusses Kotter's (2007) eight-step change model. Which of these steps do you think is the most challenging? Which is most important? Give specific examples of how an organization either effectively navigated all 8 steps or alternatively, missed one of the steps and it led to change resistance or ineffective change. 250 word count