2. To explain the process approach in ISO 9001:2015
Purpose of this presentation
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3. This presentation
Developed by the ISO subcommittee responsible
for ISO 9001
Available for unrestricted public use
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4. What is the process approach?
All organizations use processes to:
set interrelated or interacting activities
transform inputs into outputs
build in checks to meet objectives and promote
continuous improvement
The process approach integrates processes into
a complete system to achieve strategic and
operational objectives
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The systematic management of processes and
their interactions to achieve intended results
5. How do I do it?
To use the process approach an organization
should:
understand and define the processes needed
to meet its objectives
recognize that the processes are unique to its
own context
integrate all of the processes and their
interactions into a system that utilizes risk-
based thinking
.
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6. Process approach and risk-based
thinking
The process approach incorporates risk-
based thinking
Risk-based thinking ensures risk is
considered when establishing, implementing
and maintaining a management system, each
process and each activity
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7. The process approach and PDCA
Processes can be managed using the PDCA
cycle
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Plan establish objectives and build
processes necessary to
deliver results
Do implement what was planned
Check monitor and measure processes
and results against the objectives
Act take actions to improve results
8. What are the possible benefits?
Increases accountability
Increases ability to focus and link key processes
Improves internal integration of processes
Increases awareness of process performance for
more consistent results
Better use of resources
Improves customer confidence in the
organization
All of these add value for the organization
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