The document provides an agenda for an ECM/IM congress taking place on June 12, 2012 in Brussels. The morning agenda includes a plenary session on the current ECM/IM market status and another plenary session on the development of the IM market beyond social networks. Lunch will be served from 12:30-14:00. Additional documents provide summaries of what to expect from the ECM/IM market, the congress, and the company Document@Work. Trends discussed include continued vendor consolidation, expanding into new disciplines like big data and mobility, and a shift towards more agile and collaborative strategies.

1. Innovations @ Content
Management Congress
12 June 2012, Brussels

2. Cliquez et modifiez le titre
Agenda for this morning
10.00 – 10.45 Plenary
ECM / IM Market status
Yannis Nakos, Document@work
10.50 – 11.35 Parallel sessions
11.40 – 12.25 Plenary
Information Management market and its
development beyond the era of social
networks
Hanns Köhler-Krüner, Gartner Europe
12.30 – 14.00 Lunch @ Marketplace area

3. « Innovations@ContentManagement 2012:
What to expect³ ?»
A three courses menu for our guests.
Yannis Nakos
Chairman at the board of Document at Work
@ynakos

4. Don’t hesitate…
Use the hashtag #dawcon2012
to share your thoughts, and
broadcast on our tweetwalls.
Courtesy of

5. Menu of the day…
1. Entrée:
What to expect from the ECM/IM market?
2. Main course:
What to expect from our Congress this year?
3. Dessert:
What to expect from Document@Work?

6. What you won’t get here…
(messages we’ll try and avoid…or leave to others ;-)
Rings a bell ?
Nostradamus
2001 : Space Odyssey’s HAL
« One size « Future has bad habit : « Stats are really good to
does NOT fit all » Being unreliable ! » demonstrate everything
• ECM/IM is a strategy. • It’s not a science, it’s • …and its opposite at the
It must be adapted. vague & mainly fiction. same moment. »
• IM is not only about • Still, some educated guess • Trends are often more
about technologies. can help on 2-3y vision reliable than figures.

7. Seth Godin:
“It’s human nature to
imagine that the future
will be just like the
present, but with
cooler uniforms and
flying cars.”
Courtesy of Atle Skjekkeland. AIIM .

8. Great Moments in Statistics Reasoning!
• The Japanese eat very little fat and suffer fewer heart attacks than
the British or the Americans.
• On the other hand, the French eat a lot of fat and also suffer fewer
heart attacks than the British or the Americans.
• The Japanese drink very little red wine and suffer fewer heart
attacks than the British or the Americans.
• The Italians drink excessive amounts of red wine and also suffer
fewer heart attacks than the British or the Americans.
• Conclusion:
Eat and drink whatever you like…
It's speaking English that kills you ! 
Courtesy of Atle Skjekkeland. AIIM .

9. What still to expect from
the ECM/IM market?
• Never-ending vendor consolidation: what & who’s next ?
• Never-ending discipline extention: BIG DATA, CRM,…
• Mobility + Ubiquity + Speed = Flexible Workplace.
ECM/IM is becoming a Business Transformation mean
(a strategy translating into processes and tools – HW/SW), to
help organizations anticipate or react quicker, and from
everywhere at any time to business issues: it’s about
performance, tracability & knowledgeable decision support.

10. Gartner’s ECM Magic Quadrant in 2005
Copyright Gartner.
As of 2005

11. Gartner’s ECM Magic Quadrant in 2008
Copyright Gartner.

12. Gartner’s ECM Magic Quadrant in 2009
Copyright Gartner.

13. Gartner’s ECM Magic Quadrant in 2010
Copyright Gartner.

14. Gartner’s ECM Magic Quadrant in 2011
Copyright Gartner.

15. Market consolidation, really ?
• BPM and analytics (BAM)
has been a major trend for
ECM platforms.
(bringing to ECM « process
centricity » & predictability
+ performance improvement)
• ECM platforms became a
trend, a « must-have » for
IT leaders.
(if you check top-down you’ll
most likely find too many
repositories in your
organisation already…
What about cost, performance,
efficiency, maintenability…?)

16. A (new) new reality
Even more corporate functions
to support at customers,
new beasts to manage:
- CRM, Marketing, BI, MDM, e-
Discovery…
Blogs, Wiki’s,
ILM, Enterprise
Collaboration,
(meta)Data
Workflows, Bridge
Model, CMIS,
to Unified
Search, RM,
Communication,
Moreq2010,…
Chat,…
WCMS, DAM, e-
Forms, Campaign
Mgt, e-CRM,…
Copyright Gartner. 2012.

17. BIG DATA (1)
Courtesy of Gartner. 2012.

18. BIG DATA (2)
Courtesy of Gartner. 2012.

19. Collaboration 2.0 (1)
TCO
vs
TVO
Courtesy of CSC. 2010.

20. Collaboration 2.0 (2)
• Collaboration it’s not (anymore) about
deploying a collaborative platform. It’s about
setting up a set of means adapted to all your
knowledge workers, taking into account their
specificities. It’s also about shifting to more
Agile strategies accomodating multiple
devices, becoming « contextual ».
• That extends ECM/IM into a all new field of
disciplines such as ILM, Virtualization,
Cloud strategies, multi/cross-device ubiquity,
Unified Communications, infrastructure…

21. There’s a shift happening
Decision cycles reduce, IM must support
delegation & collaboration anywhere/anytime.

22. There’s a shift happening
• Agile is impacting the type of services we deploy at our customers (ex:
Advanced Case Mgt./Collaboration)…
• …but it will impact more and more the way we deploy them as well.
Bridging IM initiatives at various paces, and at different
organisational units proves a necessity.
(re-)Think your ECM/IM offering/strategy, elaborate your methodology,
chose for industrialized solutions/integrations, because you’ll have less
and less time to assemble customer solutions in the future.

23. SoE vs. SoR
Copyright AIIM.

24. SoE vs. SoR
From « records » to « engagement »
Original IP of G. A. Moore
Copyrighted material.
Design Y. Nakos.

25. Menu of the day…
1. Entrée:
What to expect from the ECM/IM market?
2. Main course:
What to expect from our Congress this year?
3. Dessert:
What to expect from Document@Work?

26. What’s to discover ?
• New Deluxe venue
• Improved program
• Great Speakers
• No marcom slideware :
content!
• Round tables
• Improved and focused
Market Place
• Tweetwalls
• If you missed it, become
a member of D@W to
retrieve the content and
attend next events.

27. Program (1)

28. Program (2)

29. Menu of the day…
1. Entrée:
What to expect from the ECM/IM market?
2. Main course:
What to expect from our Congress this year?
3. Dessert:
What to expect from Document@Work?

30. What’s coming at D@W?
• Heading towards AIIM BeLux
• Sole first official reseller of CIP
certifications in BeLux
• « Executive Master in IM »
(initial elaboration)

31. Thank you.
Enjoy this new Congress…
And for past or next events check here:
LinkedIn Group: http://www.linkedin.com/groups?gid=107817
Facebook Group: https://www.facebook.com/DAWBELUX