1. YEOW HOONG LOH
CURRICULUM VITAE
PERSONAL DETAILS
Name : Yeow Hoong Loh
Address : 24 Jalan Pekan Baru
Taman Eng Ann
41150 Klang
Selangor
Phone : (012) 202 9688 or (03) 3342 3228
E-mail : yh_loh@yahoo.com
Date of Birth : 30 June 1973
NATIONALITY : Malaysian
HEALTH : Excellent, Non-smoker
STRENGTHS
• Strong commitment to co-operative teamwork
• Strong organizational and planning skills
• Observant and a fast learner
• Independent, adaptable, and ambitious
• Reliable, trustworthy and capable
• Strong personal drive, determination and perseverance
2. Yeow Hoong Loh
_____________________________________________________________________
EDUCATION
University : THE UNIVERSITY OF AUCKLAND
1994 - 97 POST GRADUATE DIPLOMA OF COMMERCE
BACHELOR OF COMMERCE
Major Subject Areas (INFORMATION SYSTEM)
System Project
System Analysis and Design II
Management of Information System
Cobol Programming
System Analysis and Design I
Database Management System
Introduction to Management Science
Management Science and Information System
(MARKETING)
Marketing Strategy
Buyer Behaviour
Advertising and Communication
Retailing
Marketing Management
Marketing Research
Data Analysis for Commerce
Professionals Course IVERSON
Lotus Notes
March 2001 Domino Designer Fundamentals
Domino Application Architecture
Domino Application Security and Workflow
11 Oct 2002 Crytals Report Version 8.5 Design I
12 Dec 2002 Comptia Network+ Certificate Exam
12 Mar 2003 Microsoft Certified Professional (MCP)
Microsoft Windows 2000 Professional (070-210)
Microsoft Windows 2000 Server (070-215)
Microsoft Windows 2000 Network Environment (070-
218)
3. SAP Class Room Training
18 Jul 2005 SAP SD Module - 1st Level
16 May 2006 BC430 - ABAP & Debugging
20 Mar 2006 SAP SD Module - 2nd Level
27 Feb 2007 Netweaver - certification
14 – 18 Jan 2008 Global Trade SLL
21 - 25 Jan 2008 SD Foreign Trade + SD Pricing/ Billing – 2nd
Level
28 Jan – 1 Feb 2008 SD Billing – 2nd
Level
4. Yeow Hoong Loh
_____________________________________________________________________
UNIVERSITY AWARD
• Markstrat Simulation Game Award (Higher Return on Investment in Industry A)
UNIVERSITY PROJECTS
Information System
• Individual SQL*Plus (DataBase Management System)
This project involved writing basic SQL*Plus commands, Date functions, character
functions and string concatenations, subqueries and joins.
• Group Case Study (DataBase Management System)
Part I. This project involved creating a report containing an executive summary, a set
of relations in third normal form (3NF) for each user view, integrated set of 3NF
relations for the database, entity relationship diagram, functional decomposition
diagram, a crud matrix and conclusion for a company in a case study.
Part II. This project also involved building a functional application using Oracle
forms.
• Individual Oracle Forms (DataBase Management System)
This project involved building a functional application using Oracle forms.
• (COBOL Programming Forms) COBOL programming
This project involved developing interfaces using COBOL programming in a
commercial environment.
• Question Editor (System Analysis and Design II)
This project involved creating a questions editor to allow the CSL instructional staff
to create, edit, and maintain questions for the student.
• Virtual Reality (Management of Information System)
This project involved placing the participant in the role of IS Research Group. New
technology was evaluated for executive management to decide if, when, and how the
technology could be adopted.
• Real Life Project(System Project)
This project involved designing of real information systems. Work will be carried out
with a minimum of supervision. Students will work in the location of the sponsoring
organisations for approximately one day week. Seminars will be organised for
presentation of result or discussion of organisational problems.
5. Yeow Hoong Loh
_____________________________________________________________________
Marketing
• Strategic Evaluation Document and Business Plan (Retailing)
These projects were to analyze strategic opportunities of a company. It involved
analyzing the mission statement, market attractiveness, competitors, self, strategic
opportunities, evaluating strategic opportunities, SWOT, segmenting, targeting, and
positioning of a company.
• Creative Brief, the Pitch and Evaluation Report (Advertising & Communication)
These projects included developing an integrated marketing communications strategy
and briefing document which could then provide the basis for a marketing
communications programme, preparation of a formal “pitch” for the client’s business,
and criticise or support specific elements of the integrated marketing communications
campaign developed by the agency.
• MARKSTRAT Game, Initial Plan and Strategic Plan (Marketing Strategic)
MARKSTRAT is a computer simulation specifically designed for teaching marketing
strategy concepts. The simulation provides a good setting for planning, control,
feedback, and adaptation of marketing activities, and incorporates important strategic
marketing issues.
• Communication and attitude Change (Consumer Behavior)
This project involved conducting a short literature review on changing attitudes
through communication, in particular one-versus two-sided arguments and also the
different types of appeals that can be used to enhance the persuasiveness of messages.
6. Yeow Hoong Loh
_____________________________________________________________________
SPECIALIZED SKILLS
• Software applications Microsoft Office (Windows, Excel, Word,
Access,
Visual Basic, PowerPoint, Project), Cobol,
SQL,
Oracle dbase, HTML, Frontpage, Adobe
Photoshop
Adobe Illustrator, Flash, Macromedia
Fireworks,
Dreamweaver, C++ & Java (beginner),
NT Server, Scala IC200 (Multimedia Software),
Lotus Designer, Progress 4 GL,
Active Server Page (ASP), SAP SD Module,
Abap Programing, Netweaver
Operating System (Window 2000, XP)
• Language Skills Speak and write : Malaysian, Chinese,
and English.
WORK EXPERIENCE
19 May 2014 until now
Felda Iffco Sdn Bhd.
Senior SAP SD Analyst
Support in implementation of SAP system especially in SD module.
Senior SAP SD Analyst: Yeow Hoong, Loh
Years of experience with Felda Iffco Sdn. Bhd.: about 1 years (current job)
Main area of expertise: SAP SD Module.
End to End Implementation: 6 projects
Rollout: 2 projects
Key Responsibilities:
1) Study end user requirement
2) Configuration of SAP SD Module
3) Testing
4) Documentation
5) Create User manual
6) Conduct User Training
7) Data Migration – using LSMW and Batch update.
7. Projects involves:
1) Upgrade credit management system based on payment term.
Adding new credit check in delivery level, create new credit control area, credit
group, risk category and select OLDEST OPEN ITEM with 30 days in OVA8.
2) Implement Consignment process
This is a new end to end rollout project since we have new business
requirement to cater customers in China. We created Consignment process as
below:
a) Consignment fill up
Transfer to customer account without billing.
b) Consignment issue
This is use when our customer sell to end customer.
c) Consignment pick up
This is use when customer take back the unsold goods.
d) Consignment Return
This is use when customer return faulty goods to us.
3) Enhance pricing condition to include freight cost and resolve rounding issue.
This project is to automatically create freight cost in PO from sales order
creation in a Third Party process.
This process is to resolve the rounding issue in Total amount for invoice
during billing creation.
4) Implement GST for SD module.
This is a new rollout project for new Government Service Tax(GST) which
introduced in Malaysia on the last April 2015. I work actively we the vendor,
and end user to identify in which situation the GST is relevant or irrelevant. I
do the testing for the customising done by the vendor, I conduct user
acceptance test together with user and vendor, creating new design of the
invoice form to include GST, I help to do mass maintenance for Condition
Records, customer master and material master by using LSMW, I help to
create training material and conduct the training for end users. I make sure the
project is running on track.
5) Implement down/advance payment process to incorporate GST.
Design new process flow to cater advance payment by the customer and
making sure the accounting entry is accurate.
6) Implement proforma invoice for custom clearance.
This is an enhancement to our previous manual creating of proforma invoice
using Excel. This is also an end to end project implementation.
Supporting other modules like MM, PP, and FI. Support other third party system –
CXC system and the integration with SAP system.
30 Jun 2005 – 12 May 2014
SAP Malaysia Sdn. Bhd.
8. Senior Support Engineer: Yeow Hoong, Loh
Years of experience with AGS: 8.5
Main area of expertise: Billing SD-BIL, Delivery LE-SHP, Pricing SD-BF-PR,
Warehouse Management LE-WM, Handling Unit LO-HU, SD Master Data SD-MD,
Foreign Trade SD-FT, Global Trade Services GTS SLL, LE-TRA
Key Responsibilities:
1) Message Solving
2) Knowledge Transfer
3) Additional Tasks
Key Tasks:
1) Message Solving
(During Training we have done our implementation and configuration in our test
system in order to support the customer issue to confirm the system behaviour).
Perform root cause analysis and provide solutions in complex environments
for specific fields/areas
o Provide workarounds and emergency corrections where no immediate
solution can be given
o Provide solutions in complex environments in cooperation with
development support
Focus on critical messages (=escalated, P1, action-plan, custom code, SLA
forwarded directly to development level, not picked up by other groups in time
...)
Assume functional responsibility for an area in message solving (topic contact
resp. NEXUS)
Global Escalation handling
Onsite Issue resolution: Be capable and willing to go on site to resolve critical
situation (multiple issues spanning suite/brand)
2) Knowledge Transfer
Mentoring
Own trainings and workshops
Take ownership of product rollout and end-user documentation
Create and Publish Knowledge Base articles and WIKI Documents
Contribute to online customer forums
Create and Publish White Papers
Drive creation of Knowledge in area of expertise and drive proactively
proliferation of knowledge created externally and internally
Drive message deflection initiatives
Strengthen the community
3) Additional Tasks
Take over back-office responsibilities as de-escalation architect
9. Work as functional expert in de-escalation and war rooms
Support management
Shift Manager – extra role to handle critical issue which need urgent attention.
Mar 2001 – 31 May 2005
Ricoh (M) Sdn Bhd, Shah Alam
IT Support Information, Assistant Manager
1 .Supporting the ERP System (Mapics – Progress) by customisation on the system
and reporting to make sure the system is able to help the service running
smoothly and effectively.
Current projects undertaken:
a) Data Conversion from character base to Windows base.
b) Customisation on the management reporting.
c) Spare part requisition system.
Next phase of the projects:
a) Call despatch system via handheld device.
b) Meter Reading system via handheld device.
c) Online part catalogue system.
Information data management
To do data mining to create more opportunities by data segmentation by technician
and salesman territory and industry type.
2. IT infrastructure for the service division.
Hardware, software and network support for the service division.
Jul 2000 - Feb 2001 Asia Pacific Auction Centre Sdn Bhd, Subang
Analyst Programmer
1. Study requirement, analyze and design
workflow and develop Billing and Stock Control
System using Visual Basic.
2. Create user manual and training to the user.
Feb 1999 – Jun 2000 ntv7, Shah Alam
IT Executive
IT Support for NT Server, troubleshooting client
pc, design system using MS Access and Visual
Basic, assist in wed design using front page,
Adobe Photoshop, Macromedia Director, gif
animation, & use Scala as a presentation system.
Mar – Nov 1997 SBI, Auckland
Project team member (Time Keeper System
Project)
Member of the team of three involved in design
an electronic interface using Microsoft Access
10. through which employees of the company could
record the details of time spent on various
projects.
Nov 1994 - Feb 1995 Travel Lodge Hotel, Auckland
Part Time Room Cleaning.
1991-1993 Leong Seng Tyre shop, Malaysia
Part time salesman
Sole charge of the shop when required.
Yeow Hoong Loh
_____________________________________________________________________
HOBBIES
• Swimming
• Outdoor activities
