course material

1. WORK HEALTH AND SAFETY
WORK HEALTH AND SAFETY Introduction to the course Work Health and Safety (WHS) is
imperative in the w ork place, an issue that must be acknowledged by every person who is
in business. Work health and safety can relate to many things su ch as manual handling,
stress, work load, fatigue, accidents and anything that may put the employee at risk. The
WHS laws apply to work wherever it is done as p art of a business. For a Complementary
Health practitioner this may include part of a resi dential premise plus access to the
premise, the back of a Health food shop or a separate buildi ng. The health and safety laws
are broad and seek to re gulate the safety standards across all business activities.
Introduction to Work Health & Safety The purpose of this session is to provide students
with the knowledge and skills to implement WHS policies and procedures within a
Complementary Therapies practice. This will cover WHS legislation, best practice proc
edures in health and safety management, risk management with particular reference to
health and wellbeing and to accidents and injury, and workers compensation. Learning
Outcomes: Name the Act Name the Regulation Codes of Practice for Complementary
Therapies Clin ic The role of WorkCover Changes to the safety legislation took place in 201
1and were implemented January 2012. These will now provide a high level of uniformity i n
work health and safety throughout Australia involving each of the states and territor ies.
Online resources : Work Health and Safety Act 2011 Available at: y/OHSstrategy/ ©Nature
Care College Safe Practices Learning Guide Safe Practices Learning Guide “ V3/01/13 Page
36 of 66 WORK HEALTH & SAFETY ACT, 2011 Changes to safety legislation: The Work
Health & Safety Act 2011 which was implemented in January 2012 has replaced the
Occupation Health & Safety Act 2000. The main o bject of the Act is to provide for a balanced
and nationally consistent framework to sec ure the health and safety of workers and
workplaces. The WHS Act lays down the general requirements for health and safety which
must be met in all places of work. The WHS Act is supported by the WHS Regulation,
Standards and Codes of Practice. The Act is law and failure to comply with the Act w ill
result in penalties. Parts 8 to 13 of the Act deal with enforcement and compliance. The WHS
A ct retains and builds on the existing enforcement framework; notice-based options are ret
ained graduating to prosecutions. A range of sentencing options are available to the co urts
following the conviction of a defendant. Each State and Territory continues to ha ve its own
regulator, in NSW it remains WorkCover. Regulations The Regulations adopt a risk
management approach to WHS and are law. Failure to comply with the Regulations will also
result in penalties. They are made to support, add detail and give effect to the objectives of

2. the Act. The WHS Regulation 2011 replaces the OHS Regulation 2001 and covers the
following: Representation and participation General risk and workplace management
Hazardous work Plant and structures Construction work Hazardous chemicals Asbestos
Mines ©Nature Care College Safe Practices Learning Guide Safe Practices Learning Guide “
V3/01/13 Page 37 of 66 Standards Standards are advisory or technical documents that set
out acceptable minimum levels of performance or quality. Specifications for a range of
equipment, products and materials ensure they are safe and of good quality. There are two
main sources of standards in Australia: Safe Work Australia and Standards Austr alia. Codes
of Practice Codes of Practice should be used in conjunction wit h the legislation and provide
practical guidance on how the required standards of health an d safety can be achieved.
These codes should be followed unless there is a course of acti on that achieves the same or
better standard. Codes of Practice are advisory “ they are not law. New Codes of Practice
came available from January 2 012. The following three are just a small number of a long list
of Codes of Practice av ailable. Confined spaces Hazardous manual tasks Managing the risk
of falls at workplaces Following are some of the relevant definitions in t he Act highlighting
the change from previous terminology: Employer œPerson conducting a business or
undertaking• – PCBU * refers to a person conducting a business alone or with others *
corporations, associations, partnerships, labo ur hire, franchisees, sole traders These duty
holders’ work activities may overlap at times. They will be required to consult, co- operate
and co-ordinate activities with each other so far as is reasonably practical, the health and
safety of workers they engage, workers t hey influence or direct and others œreasonably
practicable• in terms of health and safety encompasses ways in w hich to do the job safely
Employee œworker• ¢ employees, independent contractors, apprentices, t rainees, work
experience and volunteers ¢ œduty officers• Someone who makes or participates in making
decisio ns that affect the whole or a substantial part of, a business or undertaking ©Nature
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38 of 66 Officers must exercise due diligence to ensure the PCBU meets its health and safety
dut ies Due diligence includes taking reasonable steps to keep up to dat e with WHS matters
and hazard management. œduties of workers• Take reasonable care for their own and
others safet y Comply with any reasonable instruction given by the PCBU Workers must
cooperate with WHS policy or procedure œduties of other persons at the workplace• Take
reasonable care for their own and others safet y Comply with any reasonable instruction by
the PCBU Offences and Penalties Reckless conduct “ category 1 For a breach in health and
safety duty for an indiv idual, $300,000 or 5 years imprisonment or both For a breach in
health and safety duty for a PCBU $ 600,000 or 5 years imprisonment or both in the case of
an offence committed by a body corpo rate $3,000,000 Category 2 offence Maximum
penalty for an individual $150,000 Maximum penalty for a PCBU $300,000 Maximum
penalty for a body corporate $1,500,000 Category 3 offence Maximum penalty for an
individual $50,000 Maximum penalty for a PCBU $100,000 Maximum penalty for a body
corporate $500,000 Duty of Care The primary duty of care is owed by the employer to its
employees, by an employer to people other than its employees, and of a self-employed pe
rson to others. The primary duty of care can readily apply concurre ntly to multiple duty
holders A PCBU has a primary duty of care to: workers, sub contractors and others in the

3. workplace. ©Nature Care College Safe Practices Learning Guide Safe Practices Learning
Guide “ V3/01/13 Page 39 of 66 Manufacturers, designers, persons that supply plan t or
substances have a duty of care. Duty officers and workers have a duty of care If there is
more than one PCBU involved in the work place they will share the duty of care. PCBU
responsibilities include: 1. safe work environment for example: Air quality, lighting, noise,
dust, air conditioning and security 2. Consultation 3. Safe plant and structures 4.
Information, training, instruction and supervisi on 5. Safe use handling and storage of plant,
structur es and substances 6. Incident notification 7. Facilities for workers welfare 8.
Workplace monitoring Consultation The WHS Act 2011 states that a PCBU must so far as
reasonably practicable consult with workers about their health and safety at work. Fail ure
to comply may result in penalties. Consultation under the Act requires that: Relevant
information about the matter is shared wi th workers Workers are given reasonable
opportunity to: Express their views and raise WHS issues i n relation to the matter
Contribute to the decision-making process relating to the matter Views of workers are
taken into account by the PCB U Workers consulted are advised of the outcome of the
consultation in a timely manner Consultation must occur when: Identifying hazards and
assessing risks Making decisions about the adequacy of facilities f or the welfare of workers
Proposing changes that may affect the health or saf ety of workers Making decisions about
the procedures for: Consulting with workers and others to resolve heal th or safety issues
Resolving WHS issues Monitoring the conditions at the workplace ©Nature Care College
Safe Practices Learning Guide Safe Practices Learning Guide “ V3/01/13 Page 40 of 66
Providing information and training to workers Consultation can be undertaken by one or
more of th e following methods: Health and Safety committee One or more Health and
Safety representatives Other agreed arrangements: Tool box meetings WHS items on
agenda Procedures for reporting incidents and hazards Health and safety representative
(HSR) An HSR represents the workers to facilitate consul tation and resolution of issues in
relation to WHS. An HSR also investigates complaints, inspe cts the workplace, issue
provisional improvement notices (PINs) can request the establis hment of a health and
safety committee and direct unsafe work to cease. Health and safety committees A health
and safety committee must be established w ithin 2 months after being requested to do so
by the HSR or by five or more workers at the workplace or if required to do so by the
regulations. The PCBU may establish a health and sa fety committee in the workplace under
their own initiative. Online resources : National Codes of Practice “ Relevant to a
Complementary Therapies Clinic 1. Code of Practice for Hazardous Manual Tasks Available
at y/HazardsSafetyIssues/ManualTasks/ or via Policy/CodesofPractice/pages/preven
tion_occupational_overuse_syndrome_national_code_pr actice_4963.aspx ©Nature Care
College Safe Practices Learning Guide Safe Practices Learning Guide “ V3/01/13 Page 41 of
66 Workplace Injury Management and Worker’ s Compensati on Documentation Injury
management is about ensuring prompt, safe an d durable return-to-work of an injured
worker. Injury management encompasses treatment of the injury, rehabilitation back to
work, retraining into a new skill or new job, management of workers compensation claim
and the employment practices of an employer. The aims of Workplace Injury Management
and respons ibilities of the PCBU are: Attend to the injured worker as soon as possible

4. Notify the insurance company within 48 hours of a significant injury Notify the insurance
company of any other workplac e injury within 7 days Cooperate and participate with the
insurance compan y in the development of a injury management plan Implement and
monitor a return-to-work plan for the injured worker The PCBU’ s obligations also include:
Up-to-date workers compensation insurance policy c overing all workers Keep correct
records of all wages paid to workers Supply a register of injuries in which workers can
write work related injury details Have policies and procedures in place before an in jury
happens Injury or accident reports must also be maintained for inspection. Regulations
specify that any injury, whether reportable or not, must be docu mented at the workplace.
Documentation must include: I. Time of injury II. Body part affected III. Task that the
worker was performing at time of injury IV. First Aid or medical care given and by whom V.
Time off work by the employee VI. Any medical certificates from treating doctors or health
practitioners Further to this documentation, a report on the inci dent must be conducted
and a review of the Risk Management for the task/object must be made. All documentation
must be signed and dated. ©Nature Care College Safe Practices Learning Guide Safe
Practices Learning Guide “ V3/01/13 Page 42 of 66 In June 2012 the government
introduced changes to t he Workers Compensation Scheme in NSW. The focus is on return
to work and make benefi t calculations fairer for all workers, improve financial support for
seriously injured wor kers, and provide more assistance for injured workers to return to
work. Further information on Injury Management and Worker s compensation can be
obtained from the following resources Online resources : Injury Management and Return-
to-Work programs Workers compensation changes: information for worke rs Available at
y/ohsstandards or via www.workcorer.nsw.gov.au ©Nature Care College Safe Practices
Learning Guide Safe Practices Learning Guide “ V3/01/13 Page 43 of 66 RISK
MANAGEMENT The purpose of this session is to ensure that stude nts will be able to
identify Risk in the workplace and have the knowledge to conduct a risk management
process. Learning Outcome(s): Identify risk in the workplace Conduct a risk assessment
Name the 4 steps in the risk management process Identify when to conduct a risk
assessment Identify who should be involved in a risk assessme nt Describe the steps of WHS
Management system Introduction The duty holder, in managing risks to health and sa fety,
must identify reasonably foreseeable hazards that could give rise to risk to health and
safety. While the ultimate aim is for the PCBU to make sure there is a safe environment for
work, it is up to everyone to be sa fe. œHazards• are anything with potential to harm life,
health or property and œrisks• are the potential outcome of hazards and th e probability of
injury, illness, damage or loss occurring as a result of ha zards. Definitions: A hazard is: A
source or situation with the potential for harm i n terms of human injury or ill- health,
damage to property, the environment, or a c ombination of these . The WHS Act requires
that you consult, so far as is reasonably practicable, with workers who carry out work for
you who are likely to be affecte d by a work health safety matter. Specific hazards may
include, but are not limited t o: ¢ Chemicals ¢ Bodily fluids ¢ Sharps ¢ Noise ¢ Manual
handling ©Nature Care College Safe Practices Learning Guide Safe Practices Learning Guide
“ V3/01/13 Page 44 of 66 ¢ Work posture ¢ Underfoot hazards ¢ Moving parts of machinery
¢ Cytotoxic medicines and waste Other workplace hazards may include ¢ Occupational

5. violence ¢ Stress ¢ Fatigue ¢ Bullying Risk: In relation to any hazard, means the probability
an d consequences of injury, illness or damage resulting from exposure to a hazard. In WHS
terms, risk management is a process where si tuations are recognised which have the
potential to cause harm and doing something to prevent or reduce this harm. In any risk
management process there are certain st akeholders that need to be involved. The PCBU “ it
is important for the PCBU to be aware of any potential risk that may arise in the workplace
to ensure a safe working e nvironment. As mentioned in session one, there are fines and
penalties that app ly for not complying with WHS regulations. The worker “ any worker
who is involved in the task or is exp osed to the equipment or who works in the
environment should be consulted in the risk management process. Watching how a worker
performs a task can give the assessor an idea of œwhat could go wrong?• Officers must
exercise due diligence to ensure that the bus iness or undertaking complies with the WHS
Act and Regulations. This inc ludes taking steps to understand hazards and risks associated
with the operations of the business and that the business uses appropriate resources and
processes t o eliminate or minimise risks to health and safety WHS representatives or
professionals “ these people have a working knowledge of the laws and regulations and can
assist in the f inal analysis. It may be necessary, ©Nature Care College Safe Practices
Learning Guide Safe Practices Learning Guide “ V3/01/13 Page 45 of 66 for example, to
engage someone who is an expert in Manual Handling or Stress Management. Risk
Management Process The Risk Management process consists of three steps in sequence that
leads to an informed decision about the best way to control the impact o f risks. Step 1 “
Hazard identification Not all tasks or workplaces are a risk. The potenti al for something to
go wrong can be present in any task. Hazard identifica tion is a way of analysing tasks to
find out what can be a potential to causing harm. Identifying risk involves going into the
workplace and inventorying anything that may pose a risk. It is assumed that every object in
the workplace is a risk until proven otherwise. For example, a desk is a suspected
Occupational Ove ruse Hazard (OOS), a power point is an electrocution hazard, a window is
a glare hazard , a carpet is a trip hazard until proven otherwise. In a Complementary
Therapies Clinic hazards will fa ll into four categories: i. Environmental “ everything about
where people wo rk ii. Organisational “ everything about how people ar e allocated work iii.
Postural “ everything about how people do thei r work iv. Infectious “ anywhere an
infection may be sprea d The first step in the process of hazard identificat ion is to gather
information from all the stakeholders mentioned in the introduction. Methods for
identifying hazards Consultation Complaints Workplace inspections Previous injuries or
accidents ©Nature Care College Safe Practices Learning Guide Safe Practices Learning Guide
“ V3/01/13 Page 46 of 66 Safety audits Information regarding health and safety from
Manufacturers, suppliers, technical specialists Observe the work in progress, for example,
sitting at a desk, observe where the screen is, how high the chair is etc. Then record
anything tha t may pose a risk or be a hazard. Step 2 “ Risk Assessment Once a hazard has
been identified, the next step in a risk management system is to Asses the risks. This is to
determine what could happen i f someone is exposed to a hazard and the likelihood of it
happening. The first objective is to determine whether the tas k or object poses a risk, this is
then ranked from 1 -6, according to the following table. Identify the hazard Gather

6. information about any task, object, furniture, product etc that is likely to be a hazard Record
the hazards Proceed to risk assessment ©Nature Care College Safe Practices Learning Guide
Safe Practices Learning Guide “ V3/01/13 Page 47 of 66 How likely is it to be that bad?
How severely could it hurt someone or how ill could it make someone? ++ Very likely Could
happen any time + Likely Could happen at some time = Unlikely Could happen but very
rarely “ Very Unlikely Could happen but probably never will X Kill or cause permanent
disability or ill health 1 1 2 3 !!! Long term illness or serious injury 1 2 3 4 !! Medical
attention and several days off work 2 3 4 5 ! First Aid needed. 3 4 5 6 ©Nature Care College
Safe Practices Learning Guide Safe Practices Learning Guide “ V3/01/13 Page 48 of 66 To
determine the source(s) of the risk there are th ings that need to be considered, they
include: The activities that make up the task The process in place to perform the task or use
th e object Any other tools or equipment that may be required The work area, the design,
and the layout and The work environment By considering the above, a hazard can be ranked
fo r its risk factor. Remember, it is important to take into account all reasonable variations
of the task or different aspects of the object. For example, an em ployee may sit on an office
chair astride, with the back facing the front. Therefore, there ar e direct risk factors and
contributing risk factors that need to assessed. If the problem is obvious and the risk of
injury is high, then action must be taken. Risk assessment De termine whether the task,
object, furniture, product etc that poses a risk Determine the sources of the risks Record the
risk Proceed to control/eliminate the risk ©Nature Care College Safe Practices Learning
Guide Safe Practices Learning Guide “ V3/01/13 Page 49 of 66 Online resources : How to
Manage Work Health and Safety Risks Code of Practice Available at:
www.workcover.nsw.gov.au or http:// www.safeworkaustralia.gov.au Step 3 “ Control or
eliminate the risk There is a legal compulsion on employers to do some thing once a hazard
exits and that people are at risk from injury. The law specifies that an instance where a risk
is identified that places workers in some kind of danger the employer must take steps to
eliminate the risk immediately. A hierarchy of risk control is applied to controlli ng
occupational risks. 1. Elimination of risk ie. discontinue use of product, equipment, cease
work process 2. Substitution ie. replace with a similar item that does the same job but with
a lower hazard level 3. Isolation ie. put a barrier between the person and the hazar d 4.
Engineering controls ie. change the process, equ ipment or tools so the risk is reduced 5.
Administration controls ie. guidelines, procedures, rosters, training to m inimise the risk 6.
Personal protective equipment ie. equipment worn to provide a temporary barrier The
employer is obliged to document and audit risk control procedures and present them as
part of their WHS report to the clinic and all empl oyees. Risk management procedures need
to be fully documen ted and ongoing. Controlling risks for certain hazards will require
employers to comply with the specific controls set out in the WHS Regulations. ©Nature
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50 of 66 Level 1 control measures “ the most effective control me asure involves
eliminating the hazard and associated risk. Level 2 control measures “ if it is not practical to
elim inate then you may, substitute the hazard with something safer or isolate the hazard f
rom people or use engineering controls. Level 3 control measures “ these control measures
do not c ontrol the hazard at the source they rely on human behaviour, use administrative

7. co ntrols or use of PPE. Important note: Recording the risk management process is very
impor tant in complying with WHS regulations. A detailed account of the risk assessm ent
must be completed and kept as a record every time the process is conducted. The final step
is to monitor or review the control s to ensure they remain effective. This should be done at
regular intervals during normal operations, at least twice a year on a regular basis. Once
procedures are in place it is important to mon itor whether they are effective and whether
the employees are following them. Reviewing is way to determine if any changes are
required and if there are any gaps that have become apparent. Control/eliminate risk Is the
task, object, furniture, product etc necessary? How can the risk be minimized? Record the
measures to control the risk Monitor and review ©Nature Care College Safe Practices
Learning Guide Safe Practices Learning Guide “ V3/01/13 Page 51 of 66 By reviewing a
policy or procedure it can be seen w hether the decision or process made about the risk is
the best way. If not, then an imp roved method could be put into place. A re-evaluation is
needed if: There is evidence that the risk assessment is no l onger valid; or If there has been
an injury or accident from the h azard that was assessed; or If the work environment or
work practices associat ed with the hazard that was assessed have changed. When to do
Risk Management Risk Management procedures need to be fully documen ted and ongoing.
Hazard identification and assessment needs to occur Before setting up and using a
workplace, on moving premises, when any changes are carried out, when work practices
change, when a new employee joins the clinic, following an incident report, when there is
new equipment or new products, or wh en new knowledge becomes available, ©Nature
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52 of 66 Review Questions 1. PCBU under the WHS Act have a responsibility to: a) provide a
completely risk free workplace b) request staff provide their own PPE c) ensure the health
and safety of all that enter t heir premises d) all of the above 2. Under the WHS Act and
Regulations which of the f ollowing provide practical guidance and advice on how to achieve
œbest practice• in th e workplace: a) Australian Industry Guidelines b) NSW Workplace
Guidance Criteria c) Training Needs Analysis d) Codes of Practice 3. In WHS terms, what is
˜ a hazard’ ? 4. Name the four categories which hazards will fal l into in a Complementary
Therapies Clinic 5. Name the four steps in the risk management proc ess. 6. A risk that has
been assessed as a category 1 si gnifies which of the following: a) there is a very low risk of
death b) there is a very high risk of death c) injury may occur but it is unlikely d) none of the
above 7. When would you conduct a risk assessment? 8. Who should be involved in a risk
assessment? ©Nature Care College Safe Practices Learning Guide Safe Practices Learning
Guide “ V3/01/13 Page 53 of 66 WHS MANAGEMENT RISK TO HEALTH AND WELLBEING
The purpose of this session is make students aware of different and specific circumstances
that apply to a Complementary Therapies Clinic. Learning Outcome(s): Discuss stress as an
WHS issue Discuss Occupational Overuse Syndrome Discuss Manual Handling as an WHS
issue Discuss issues concerning workplace violence and b ullying Be aware of other health
and wellbeing issues such as hazardous substances, psychological factors, occupational
disorders, shif t work, working alone and individual workload WHS Management Risk to
Health and Wellbeing For a Complementary Therapies Clinic, four main iss ues with health
and wellbeing apply in particular. 1. Stress in the workplace 2. Manual Handling 3.

8. Occupational Overuse Syndrome 4. Violence and Bullying in the workplace Stress in the
workplace Job stress is defined generally as œthe harmful phy sical and emotional
responses that occur when the requirements of the job do not match the c apabilities,
resources, or needs of the worker. Job stress can lead to poor health and even injury•
(NIOSH, 1999). Stress is found in all workplaces, it can have both good and bad effects on
individuals, their work performance and their health and well-being. The focus for the
employer in controlling or managi ng stress should be in changing the work environment or
providing affected employees with he lp to reduce high levels of stress. TO ORDER FOR THIS
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