course material

1. Psy 302 week 5 final comprehensive exam
PSY 302 Week 5 Final Comprehensive ExamQuestion 1Assuming that all members possess
the right KSAOs required to solve the problem at hand, how many people should be on a
team to achieve maximum effectiveness? 1–3 4–7 5–9 10–14Question 2Which type of
organizational commitment is most positively related to organizational
outcomes? cognitive affective continuance normative Question 3Which of the following
expresses the correct order of the five stages of team development? norming à forming à
storming à performing à adjourning storming à adjourning à norming à forming à
performing adjourning à norming à storming à performing à forming forming à storming
à norming à performing à adjourning Question 4Which of the following is NOT true of team
decision making? It accelerates the decision-making process. It leads to higher quality
decisions. It leads to more alternatives. It promotes a sense of ownership of the
decision. Question 5Which of the following terms describes the level of enthusiasm a person
feels for his or her job? employee engagement job satisfaction person–organization
fit organizational commitment Question 6Which of the following jobs did a survey of
27,000 U.S. workers reveal to be one of the most inherently satisfying? laborer assembly-
line worker cashier power plant engineer Question 7__________ describe(s) the cooperative,
coevolutionary search for the best in people, their organizations, and the world around
them. Virtuous spirals Appreciative inquiry The human-capital-centric approach The
built-to-change approach Question 8What did a meta-analytical study by happiness expert
Sonja Lyubomirsky and her colleagues find about the relationship between positivity,
happiness, and success? Happiness causes positivity. Positivity causes
happiness. Positivity causes success. Success causes positivity. Question 9Jennifer has
always longed to become a veterinarian, but she instead keeps books and does accounting
for the restaurant that has been in her family for more than 50 years. Which type of
organizational commitment is Jennifer
demonstrating? cognitive continuance affective normative Question 10Who perpetrates
most cases of violent workplace fatalities? strangers disgruntled employees repeat
customers vendors Question 11Which type of team is the most common and
traditional? self-managed manager-led cross-functional projectQuestion 12After
discussing what to do about an ongoing budgeting problem, Barbara’s team decides on a
course of action that is more conservative than what was advocated by individual team
members. What is the name of this phenomenon? risky shift cautious shift production
blocking groupthink Question 13Which of the following statements best captures current

2. trends regarding organizational change in fast-paced and hard-to-predict
climates? Organizations are choosing to become more human-capital-centric than
structure-centric. Organizations are choosing to become more structure-centric than
human-capital-centric. Organizations are choosing to become more technology-centric
than structure-centric. Organizations are choosing to become more technology-centric
than human-capital-centric. Question 14Jayden’s work group adheres to a structured
decision-making process in which team members generate ideas on their own and then
bring what they came up with to the group for evaluation. What is the name of the process
that Jayden’s group uses? brainstorming shared mental model nominal group
technique collective efficacy Question 15Which U.S. company do the authors applaud for
keeping its health care costs stable as costs have risen for other companies? Kaiser Family
Foundation Arthur Andersen Safeway AppleQuestion 16Which is most likely to be FALSE
about project teams? They are relatively small. They have vague goals. They are
temporary. They are led by a project manager.Question 17Which element of employee
engagement describes the sensation of being so engrossed in your work that you lose track
of time? eustress vigor absorption dedication Question 18Lisa, a team leader, wants her
team to avoid groupthink as it undertakes its projects. Given this, Lisa should do all of the
following EXCEPT __________. encourage team members to refrain from dissent and
criticism wait for all members to participate before stating her opinion create a separate
team with a different leader to tackle the same problem appoint someone to play devil’s
advocate Question 19At a tech company called Sonica, Team Product Development is
hindered by one member who has very poor organizational skills. The team is constantly
dragged down by this member and cannot progress past a certain point. Which of the
following terms best describes this scenario? maximum emergence minimum
emergence average emergence dispersion emergence Question 20Given recent research
on success in and beyond the workplace, what should companies do to improve employees’
well-being? Teach employees to more positively interpret their circumstances. Offer
employees more vacation time and paid sick leave. Increase employee salaries to the top of
what is competitive for the industry. Subsidize a larger portion of employees’ health care
premiums and make sure they use their benefits. Question 21Eric’s attitude toward his job
largely stems from the fact that he believes it pays well. Which employee attitude
component is Eric demonstrating? cognitive affective psychological behavioralQuestion
22How might a team best reduce free riding and social loafing? by making each member of
the team accountable to an identifiable segment of the work effort by reducing the amount
of work for which a free riding/social loafing team member is responsible by avoiding
placing free riding/social loafing coworkers on teams by offering a free riding/social
loafing team member financial incentives and rewards to do better Question 23Four
characteristics have been found to have the greatest influence on team performance. Which
of the following is NOT one of them? team members’ personality team members’ cognitive
ability a team’s diversity a team’s location Question 24What four health conditions
account for 75% of all health care costs? hypertension, cancer, diabetes, and carpel tunnel
syndrome cardiovascular disease, cancer, diabetes, and obesity cardiovascular disease,
asthma, depression, and multiple sclerosis depression, cancer, Parkinson’s disease, and

3. obesityQuestion 25Gemstone CoreWorks operates in mining, a hazardous industry.
Company managers tend to be unaware of official policies and procedures, and employees
are not trained on adequate safety practices. Which of the following best describes
Gemstone CoreWorks? It has a lot of role ambiguity and as such will experience a lot of
inevitable accidents. It is a human-capital-centric organization and as such will experience
a lot of expensive accidents. It has a poor climate of safety and as such will experience a lot
of avoidable accidents. It operates in a dangerous industry and as such will experience a lot
of unavoidable accidents. Question 26__________ are most likely to use virtual teams, while
__________ are least likely. Multinational organizations; U.S.-based
organizations Multinational organizations; government agencies Government agencies;
multinational organizations Government agencies; U.S.-based organizations Question
27Why are traditionalists particularly likely to value hard work and regard work as a
privilege? Because they grew up during the Great Recession. Because they grew up during
the Great Depression. Because they endured many years of school, including
college. Because they benefited from numerous public assistance programs. Question
28Shauna has a low level of tolerance for ambiguity. Given this, which of the following is
most likely TRUE about Shauna? Shauna tends to find working on teams frustrating and
unfulfilling and thus avoids them. Shauna tends to find working on teams satisfying and
fulfilling and thus seeks them out. Shauna tends to be the source of much of her team’s
conflict and is thus disliked by her team members. Shauna tends to be the source of much
of her team’s camaraderie and is thus a highly prized team member. Question 29Ariel hates
being a corporate lawyer and would quit tomorrow if she could. However, keeping her job
at the firm is the only way she can afford to support her aging parents, pay her mortgage,
and put her three children through college. Which type of organizational commitment is
Ariel demonstrating? cognitive continuance affective normative Question 30Which
kinds of cultures are most likely to easily or successfully implement teams? collectivist and
doing oriented high power distance and deterministic collectivist and
deterministic doing oriented and high power distance Question 31Which of the following
best exemplifies organizational citizen behavior? When not at work, Joanne likes to
volunteer with several political organizations. Joanne goes out of her way to talk positively
about her company and proactively help her team members. Joanne gets paid enough
money that she is able to handsomely donate to several charities of her choice. Joanne
thinks her company is lagging in its corporate social responsibility initiatives, so she
volunteers to start an in-house program. Question 32Which of the following can be a
drawback of a cross-functional team? It can take a long time for the group to coalesce into a
fully functioning team. Members are more likely to make inappropriate comments to each
other because of their relative anonymity. It is common for members to experience
reduced autonomy and low levels of empowerment. Members tend to blame, remove, or
replace other members they perceive to be low performers.Question 33Laurie is a naturally
happy person. Even when she experiences a setback or life gets her down, within a few
hours she reverts back to her naturally happy self. Which of the following terms best
describes what Laurie is experiencing? hedonic treadmill affective
commitment appreciative inquiry crossover effect Question 34During a meeting, team

4. members become shy and cognitively blocked. They are hesitant to share controversial or
unusual ideas, lest they be judged by their colleagues and lose their train of thought. These
are all problems that are likely to occur during__________. brainstorming risky shift group
polarization the nominal group technique Question 35The presence of what main quality
distinguishes work teams from work groups? goal
attainment diversity interdependence communication Question 36Team DreamIt is
composed of members who all have very high cognitive ability. They are tasked with
designing a new system for filing invoices, which is a fairly simple and straightforward
project. How is Team DreamIt likely to respond to the work? Team members are likely to
argue over the proposed solutions and be unable to complete the project. Team members
are likely to get bored and lose interest in the project. Team members are likely to
complete the project faster and with more ingenuity than a team of lower cognitive
ability. Team members are likely to remain focused on the project, even though they are
not intellectually stimulated by it. Question 37Which of the following Big Five personality
variables shows the strongest relationship to team performance? conscientiousness and
openness to experience agreeableness and emotional stability emotional stability and
conscientiousness extraversion and agreeableness Question 38What kind of diversity has
been shown to improve a team’s effectiveness? demographic task-
related value cultural Question 39How many times on average are members of
Generation X likely to change jobs during their first 10 years out of college? None—they
graduated during the Great Recession and had a difficult time finding a job at all. None—
they tend to favor stable employment and stick with one employer for the entirety of their
career. Twice—they are willing to switch jobs to seek a better opportunity or more
favorable work conditions. Four times—they have low job commitment and do not
hesitate to leave a company they think is not a good ethical fit. Question 40Which step of
Kurt Lewin’s organizational change model sustains a change but may also cause resistance
to future changes? refreezing unfreezing change freezing Question 41Randy was
recently promoted to project director. He’s a bit nervous about the change but is also
excited about it and motivated to do his best. What specifically is Randy
experiencing? stress eustress hardiness spillover effect Question 42Which job do the
authors use to exemplify how requiring workers to act as a team can add an unnecessary
layer of coordination and be impractical and time consuming? a sales representative for a
tech company a specialist in a laboratory a nurse in a surgical unit a driver for a
transportation companyChapter 10: Health and Well-BeingQuestion 43What are the two
main approaches to managing the costs of health care in the workplace? reducing employer
contributions and enhancing employees’ health eliminating employer contributions and
enhancing employees’ health reducing employer contributions and encouraging free
market health care options encouraging free market health care options and enhancing
employees’ healthQuestion 44Which stage of team development ends with the team
establishing a clear hierarchy and basic assignment of
roles? forming storming adjourning performing Question 45Approximately how many
workers died on the job in 2015? almost 1,000, or about 3 a day almost 2,500, or about 7 a
day almost 5,000, or about 13 a day almost 10,000, or about 27 a day Question 46Tim

5. constantly feels like his job puts more responsibilities on him than he can reasonably
manage, and he doesn’t know how to approach some projects at all. Which cause of
workplace dissatisfaction and stress is Tim experiencing? role conflict role
ambiguity workload incompatibility job insecurity Question 47Which of the following
best expresses the relationship between cohesion and team effectiveness? Cohesion is
associated with lower productivity in both positive and negative environments. Cohesion
is associated with higher productivity in both positive and negative
environments. Cohesion is associated with higher productivity in negative environments
but with lower productivity in positive environments. Cohesion is associated with higher
productivity in positive environments but with lower productivity in negative
environments. Question 48Cautious shift and risky shift are both facets of
__________. synergy production blocking groupthink group polarization Question
49Vaughn’s team enjoys a common understanding of team processes, tasks roles, and how
the team’s work will be done. What does Vaughn’s team possess, specifically? synergy a
shared mental model collective efficacy information sharing Question 50Which of the
following measures do the authors say companies have taken to help working parents
improve their work–life balance? offering vouchers for day care facilities subsidizing
employees’ day care costs providing on-site day care facilities paying bonuses to
employees with children under age 5