Question 1 Policies, rules, and standard operating procedures (SOPs) are all types of _____ plans. single-use functional rolling standing scenario 4 points   Save Answer Question 2 _____ is a corporate-level strategy that emphasizes on reinvesting a company’s profits in strengthening its competitive position in its current industry. Concentration on a single industry Forward vertical integration Diversification Backward vertical integration International expansion 4 points   Save Answer Question 3 According to Henry Fayol an effective plan should have four qualities, namely unity, continuity, accuracy, and _____. sustainability flexibility accountability consistency synergy 4 points   Save Answer Question 4 Which of the following group decision-making processes is a written approach to creative problem solving? The Delphi technique Dialectical inquiry Brainstorming Nominal group technique Devil's advocacy 4 points   Save Answer Question 5 When paper supplies reaches a minimum level, Ethan makes a call to the supplier to order more paper. What type of decision does this represent? Brainstormed decision Heuristic decision Programmed decision Intuitive decision Creative decision 4 points   Save Answer Question 6 Which of the following is an advantage of group decision making? Managers can draw on the combined skills, competencies, and accumulated knowledge of group members. Managers can embark on a course of action without wasting time in evaluating its merits. Groups can rally around a central manager and the course of action that he supports. Groupthink can lead to better productivity. Group members commit to a decision without understanding its consequences. 4 points   Save Answer Question 7 Which of the following statements supports the fact that Toy Track operates in a task environment with a low barrier to entry? Toy Track has few competitors and faces no challenges from other organizations. Toy Track is able to sell its products easily, even though they are overpriced. The task environment within which Toy Track operates is expensive to enter. The task environment within which Toy Truck operates is easy to enter. Toy Track is unable to obtain customers, even though it has no rivals or competitors. 4 points   Save Answer Question 8 _____ capital flows through the processes of overseas investment, credit, lending, and aid. Human Technological Political Resource Financial 4 points   Save Answer Question 9 Nadine belongs to an egalitarian society, one in which few distinctions are made between individuals and groups. Her society is low on _____. cultural diversity. gender equality national culture social stratification cultural pluralism 4 points   Save Answer Question 10 Which of the following statements is true about the role of organizational culture? The limited authority of ethics ombudsperson restricts organizational members in any department to communicate instances of unethical be ...

1. Question 1
Policies, rules, and standard operating procedures (SOPs) are all
types of _____ plans.
single-use
functional
rolling
standing
scenario
4 points Save Answer
Question 2
_____ is a corporate-level strategy that emphasizes on
reinvesting a company’s profits in strengthening its competitive
position in its current industry.
Concentration on a single industry
Forward vertical integration
Diversification
Backward vertical integration
International expansion
4 points Save Answer
Question 3
According to Henry Fayol an effective plan should have four
qualities, namely unity, continuity, accuracy, and _____.
sustainability
flexibility
accountability
consistency
synergy
4 points Save Answer
Question 4
Which of the following group decision-making processes is a
written approach to creative problem solving?
The Delphi technique
Dialectical inquiry
Brainstorming
Nominal group technique

2. Devil's advocacy
4 points Save Answer
Question 5
When paper supplies reaches a minimum level, Ethan makes a
call to the supplier to order more paper. What type of decision
does this represent?
Brainstormed decision
Heuristic decision
Programmed decision
Intuitive decision
Creative decision
4 points Save Answer
Question 6
Which of the following is an advantage of group decision
making?
Managers can draw on the combined skills, competencies, and
accumulated knowledge of group members.
Managers can embark on a course of action without wasting
time in evaluating its merits.
Groups can rally around a central manager and the course of
action that he supports.
Groupthink can lead to better productivity.
Group members commit to a decision without understanding its
consequences.
4 points Save Answer
Question 7
Which of the following statements supports the fact that Toy
Track operates in a task environment with a low barrier to
entry?
Toy Track has few competitors and faces no challenges from
other organizations.
Toy Track is able to sell its products easily, even though they
are overpriced.
The task environment within which Toy Track operates is
expensive to enter.
The task environment within which Toy Truck operates is easy

3. to enter.
Toy Track is unable to obtain customers, even though it has no
rivals or competitors.
4 points Save Answer
Question 8
_____ capital flows through the processes of overseas
investment, credit, lending, and aid.
Human
Technological
Political
Resource
Financial
4 points Save Answer
Question 9
Nadine belongs to an egalitarian society, one in which few
distinctions are made between individuals and groups. Her
society is low on _____.
cultural diversity.
gender equality
national culture
social stratification
cultural pluralism
4 points Save Answer
Question 10
Which of the following statements is true about the role of
organizational culture?
The limited authority of ethics ombudsperson restricts
organizational members in any department to communicate
instances of unethical behavior by their managers or coworkers
for fear of retribution.
Ethics ombudspeople can provide guidance when organizational
members are uncertain about whether an action is ethical.
If top managers are perceived as being self-interested and not
ethical, their subordinates are more likely to behave in an
ethical manner.
When ethical values and norms are part of an organization’s

4. culture, they help organizational members focus mainly on self-
interested action.
The actions of top managers such as CEOs are seldom
scrutinized for ethical improprieties as their actions are
independent of the values of their organizations.
4 points Save Answer
Question 11
David is trying to provide a visible means of support to develop
an ethical culture in his company. He can do so by creating:
an ethics ombudsperson position.
ethical beliefs that remain rigidly constant.
strict leadership rules for the top management.
a plan for minimum compensation benefits.
a strong HR team.
4 points Save Answer
Question 12
WorldCom gave managers stock options and bonuses even when
the company performance was declining, and managers sold
their stock in advance of other stockholders. This illustrates the
_____ approach.
accommodative
proactive
defensive
obstructionist
offensive
4 points Save Answer
Question 13
The idea that the pursuit of self-interest with no consideration
for societal interests leads to disaster is called the _____.
"tragedy of the commons"
"market for lemons"
"halo effect"
"race to the bottom"
"prisoner's dilemma"
4 points Save Answer
Question 14

5. What is the social-status effect?
It is the tendency to perceive others who are like ourselves
more positively than we perceive people who are different.
It is the tendency to focus attention on individuals who are
conspicuously different from us.
It is the tendency to perceive individuals with a higher position
in social hierarchy more positively than we perceive those with
a lower position in social hierarchy.
It is the tendency to perceive individuals with a disabilities as
non-contributors to society.
It is the tendency for individuals to see themselves more
positively than others around them.
4 points Save Answer
Question 15
The marketing manager at RST Consulting, allocates annual
bonuses to employees based on performance evaluations. What
principle is the manager following?
Restorative justice
Reparative justice
Distributive justice
Frontier justice
Spatial justice
4 points Save Answer
Question 16
What is a schema?
It is the invisible barrier that prevents minorities and women
from being promoted to top corporate positions.
It is a person’s preconceived notions about the nature of men
and women and their traits.
It is the process through which people select, organize, and
interpret sensory input.
It is a collection of simplistic and often inaccurate beliefs
about the typical characteristics of particular groups of people.
It is a systematic tendency to use information about others in
ways that result in biases.
4 points Save Answer

6. Question 17
What is the similar-to-me effect?
It is the tendency to perceive others who are like ourselves
more positively than we perceive people who are different.
It is the tendency to focus attention on individuals who are
conspicuously different from us.
It is the tendency to perceive individuals with a higher position
in social hierarchy more positively than we perceive those with
a lower position in social hierarchy.
It is the tendency to perceive individuals with a disabilities as
non-contributors to society.
It is the tendency of individuals to see themselves more
positively than others around them.
4 points Save Answer
Question 18
Fayol recommended the use of _____ to show the position and
duties of each employee and to indicate which positions an
employee might move to or be promoted to in the future.
an organizational chart
initiative analysis
unity of direction
critical path method (CPM)
PERT chart
4 points Save Answer
Question 19
_____ gives managers the right to direct and control their
subordinates’ behavior to accomplish organizational goals.
Entropy
Synergy
Esprit de corps
Authority
Equity
4 points Save Answer
Question 20
If a manager designs the organizational hierarchy based on the
characteristics of the organizational environment, he is acting in

7. accordance with _____.
Equity theory
Fayol’s theory
Contingency theory
Queuing theory
Chaos theory
4 points Save Answer
Question 21
According to Henri Fayol, initiative refers to:
the ability to act on one’s own without direction from a
superior.
shared feelings of comradeship, enthusiasm, or devotion to a
common cause among members of a group.
the justice, impartiality, and fairness to which all
organizational members are entitled.
the methodical arrangement of positions to provide the
organization with the greatest benefit and to provide employees
with career opportunities.
obedience, energy, application, and other outward marks of
respect for a superior’s authority.
4 points Save Answer
Question 22
Which of the following is true of top managers?
They are often called supervisors.
They are responsible for daily supervision of the
nonmanagerial employees.
They spend more time leading and controlling than planning
and organizing.
They do not establish organizational goals.
They have cross-departmental responsibility.
4 points Save Answer
Question 23
_____ involves contracting with another company, usually in a
low-cost country abroad, to have it perform a work activity the
organization previously performed itself, such as
manufacturing, marketing, or customer service.

8. Empowering
Outsourcing
Stratifying
Controlling
Innovating
4 points Save Answer
Question 24
A company with a high level of efficiency and effectiveness is
most likely to produce:
a product that customers want, but that is too expensive for
them to buy.
a product that customers want at a quality and price they can
afford.
a product that is inexpensive and non-durable.
a high-quality product that has limited utility for customers.
a product that requires customers to invest in expensive service
packages.
4 points Save Answer
Question 25
The measure of how productively an organization uses its
resources to achieve a goal is known as _____.
effectiveness
product differentiation
efficiency
empowerment
product development