Learn more about how predictive marketing is a game changer for retailers in 2016. See how retailers can use predictive analytics to boost their marketing campaigns, understand what predictive marketing really is, and the lay of the land.
6. 1:1
Mass
Personaliza/on
Automated
Messaging
Iden/ty
Management
3 Big Trends Emerging and Colliding
“Digital
marke7ng
hubs
will
have
an
impact
on
the
business
on
par
with
ERP.”
-‐
Gartner
7.
8.
9.
10.
11.
12. Gartner: Five Key Trends
1. Cross-Channel Strategy, Campaigns and Data
2. Automation to Boost Speed and Performance
3. Yearning for 1:1 Customer Relationships
4. Engagement Aligned for Daily Activities
5. More Responsibility for Digital Commerce
“Digital
marke7ng
hubs
will
have
an
impact
on
the
business
on
par
with
ERP.”
h9p://www.gartner.com/smarterwithgartner/five-‐key-‐trends-‐in-‐gartners-‐2015-‐digital-‐marke/ng-‐hype-‐cycle/
13.
14. ‘Early
adopters’
require
more
complete
products,
but
move
quickly
to
seize
compe//ve
advantage.
Mainstream
adop/on
requires
completeness
and
convenience.
Innovators
willing
to
try
early
products,
co-‐invest
in
development,
etc.
15. Who Should Act Now
to Seize Competitive Advantage?
Aspiring
Stars
Category
Leaders
Established
Migrators
Sophis/ca/on
Resources
18. Competitive Landscape
Predic've
Marke'ng
Pla0orms
promise
to
analyze
data,
predict
lifecycle
marke/ng
events,
and
automate
personalized
communica/ons.
The
plaRorms
tend
to
posi/on
based
on
core
capabili/es
(science
v.
easy
of
use).
Marke'ng
Automa'on
Pla0orms
tend
to
be
email
plaRorms
that
are
trying
to
evolve
in
two
direc/ons…
more
data
and
more
channels.
Most
are
branding
as
“marke/ng
clouds.”
The
newer
ones
assume
personaliza/on.
data
science
easy
automa/on
19. The Race is On.
Company
Rounds
Raised
($MM)
Lead
Investors
AgilOne
3
$41.0
Mayfield
Sequoia
Tenaya
BlueCore
3
$28.2
FirstMark
Custora
3
$6.5
Founda/on
Greycroa
Reten/on
Science
2
$9.5
Upfront
Pritzger
Smarter
HQ
4
$25.3
Ba9ery
Simon
Windsor
Circle
4
$8.75
Comcast
Ventures
IDEA
Fund
21. • Marketing Metrics are Shifting
– From: Opens, Clicks, Conversions
– To: LTV, Retention Rates, LTV/CAC
• Talent Requirements are Shifting
– Director of Customer Retention
– Director of Customer Lifetime Value
Considerations
22.
23. • Get the Basics Down First
– Thank Customers
– Reward Best Customers
– Predict and Save Churning Customers
– Cart Abandonment
– Segmented Promotions
• Then Quickly Move to More Advanced Capabilities
– Replenish Items That Have Run Out
– Browse Abandonment
– Geo-location and store targeting
Automation You Should Be Running
24.
25.
26.
27.
28.
29. Executive Summary
• Consumers Demanding Consistent, Personalized
Cross Channel Experience
• Predictive Marketing Platforms Evolving to Fill
That Need
• Considerations
– Metrics
– Personnel
– Timing and Resources
• Game On!