1. © 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1
Cisco Confidential© 2011 Cisco and/or its affiliates. All rights reserved. 1
跨越使用者平台:
提升協作效能的
Collaboration Solution
GC Collaboration PSS
Michael Chen 陳信宏

2. © 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 2
The Collaborative Workspace
MOBILE SOCIAL VISUAL VIRTUAL

3. Cisco Confidential© 2012 Cisco and/or its affiliates. All rights reserved. 3

4. © 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 4
Collaboration isn’t just about product, it’s the transformational
experience that integrates people, process and technology.
Three Components of Collaboration

5. © 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 5
Connections = Business Value
“The power to bring
people together at critical
moments, is key to
aggregating and amplifying
the impact of employees”
Harvard Business Review

6. © 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 6
Cisco TelePresence ConferencingCisco Pervasive Conferencing
Network
Cisco Medianet Network or any standard IP network
Cisco Phones & TelePresence
portfolio
Cisco
Jabber
Cisco Unified Communications Manager
Video /
Telepresence Unified CommsTelephony
Edge
Application and Business Process Integration (APIs / SDKs)
Customer Contact
Cisco
Webex
Meetings
思科協作架構:Secure, Open, Scalable and Reliable
Cisco
Webex
Standards-based Interoperability
Management
Deployme
nt Models
協作服務
基礎設施
其他應用
設備和應
用
網絡和計算
使用者經驗

7. © 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 7
Eight High-Impact
Opportunities
All content sourced from The CollaborationImperative,by Ron Ricci and Carl Wiese, January 2012
Enable virtual teams1
Increase mobile workforce productivity2
Improve organizational communication and alignment3
Expand into new markets4
Enhance customer interactions5
Establish green operations6
Increase intercompany collaboration7
Transform your industry8
TECHNOLOGY

8. © 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 8
Each Vertical Has Its Specific Challenges
and Painpoints…
Manufacturing
 Innovation
 Operational Efficiency
 Transparent,Seamless
Supply Chain
Education
 Innovative & Distinctive
programs
 Anytime, Anywhere Learning
 Expanded access to faculty
and univ resources
Healthcare
 Expanded Access to Care
 Expanded Range of Services
to Underserved
 Higher Quality Care at Lower
Cost
Retail
Driving Loyalty and Customer
Experience
Improved Supply Chain
Efficiency
Store/ HQ/ CC Associate
Productivity
Financial Services
 Streamlined Operations
 Multichannel Experience
 On-Demand Expertise
Government
 Improved Operations
and Impact
 Enhanced Citizen Experience
 Improved Safety, Security
Sources:
New Collaboration Experience Presentation developed in partnership between CBT & CMO Industry Solutions Marketing
For more details visit CBT Industry Point-of-View (POV) presentations on wwwin.cisco.com/voice/cbt

9. © 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 9
Collaborate from within Business Applications
Access collaboration tools directly
from business applications
Save time, streamline workflows, and
increase workforce collaboration and
productivity
Use open APIs to integrate
collaboration functionality with
existing applications
Initiate meetings and collaborate
instantly within business applications

10. © 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 10
Communications-enabled Processes
Cisco Jabber SDK
IM/Chat Presence
Voice mail
Web
Conferencing
Easily add
collaboration
to web
applications &
business
processes
Voice Video
www.jabberdeveloper.com

11. Cisco Confidential© 2012 Cisco and/or its affiliates. All rights reserved. 11

12. © 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 12
Mobile Advisor
Gateway
WebRTC/ HTML5
Public Internet
Call Recording
V
UC Servers /
Video
Infrastructure
CUBE /
VCS-E
Optional:
Contact Center
Integration
SIP
Video
Endpoints
Architecture Overview/Cisco Alignment
High Level Architecture and Components

13. © 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 13
Three Key Use Cases
13
• Visual IVR experience extended
to new channels (mobile, web,
kiosks etc.)
• Leverages existing VXML&CC
infrastructure—no rip & replace
• Dynamic rendering of existing
CC/VMXL (no rip / replace)
• Customer gets “Click-to-UC” from
B2C app (mobile app, web page)
• Cross channels with no friction
• No need to leave app, download
plugins or re-enter data when user
calls enterprise
• Personalized & High Touch
customer contact experience (e.g.
High Net worth Clients to Financial
Advisors)
• Click-to-video embedded in B2C
app to reach contact center
• 3600 customer view with call
treatment based on user’s
contextual data
• Integrated into multiple
channels: online, mobile, branch
kiosks etc.
Rich Visual IVR SolutionClick-to Video with Context
Relay to CC
Frictionless B2C
Collaboration
321

14. © 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 14
Mobile ApplicationsWeb Portal Applications
Insert video, presence, and other UC functions into existing
banking platforms

15. © 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 15
• Request a meeting with Bank agent
(e.g. RM) in 3G or Internet.
• Integrated with UC system.
• No need to log in WebEx again.
A Premier customer can launch the Live Connect
service from the Internet Banking page

16. © 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 16
Bank staff can share document to customer
with visual self supported.

17. © 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 17
廣發 CGB 智助銀行”金融便利店”Video

18. © 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 18
Create a virtual pool of experts, whether co-located or
dispersed within a global network
Instantly interact with experts face-to-face in any easy-to-use,
virtualized manner structured to help ensure effective
collaboration.
Locate and Access Remote Experts

19. Cisco Confidential© 2012 Cisco and/or its affiliates. All rights reserved. 19

20. © 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 20
CHALLENGE
Communicate with employees in 923
stores across 10 countries
Increase employee productivity
Reduce travel and carbon footprint;
improve employee quality of life
Streamline Global Collaboration
SOLUTION
Installed 20 Telepresence in 14 locations
for effective video communications
Implemented web conferencing
Created online forums for employees to
access and share information
Business
Value

21. Cisco Confidential© 2012 Cisco and/or its affiliates. All rights reserved. 21

22. © 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 22
Business
Value:
 Streamline idea evaluation and execution processes
 Faster time-to-market for new products
 GE Lean Workouts reduced from six to three days
 Reduced travel costs and carbon footprint
Business Video: GE Transforms Global
Product Development
 Challenges
Enable globally distributed project
design teams to collaborate more
effectively
Improve effectiveness and interactivity
of teleconferenced meetings
Reduce long product design cycles and
process
latency due to scheduling complexity
Cut significant travel-related costs
 Solutions
Cisco Manufacturing Active Collaboration
Spaces
Immersive technologies include Cisco
TelePresence, Cisco WebEx, and
interactive whiteboards
Meetings now highly interactive,
connecting
distributed project teams at multiple
locations
M

23. © 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 23
Active Collaboration Room in action
Remote engineering teams designing a circuit board

24. © 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 24
The ACR and WebEx enables simultaneous annotation
between remote teams
In the Active Collaboration Room
At a remote site (any standards-based
endpoint)
• A team member draws something on the
Interactive Whiteboard
• The annotation is seen at the remote site
which can also annotate back
This feature is enabled through WebEx which also provides many other benefits
(e.g., session recording for future review)

25. Cisco Confidential© 2012 Cisco and/or its affiliates. All rights reserved. 25

26. © 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 26
應用情境說明 – 品質控管系統(SPC)
產線品質異常
警告
製造部
領班
製造部
製程工程師
廠務部
設備工程師
生管部
各別通知開會執行會議結論
• 該生產線暫停運作, 緊急通知相關人員
• 召開跨部門， 討論出可能解決方式
• 執行後回報問題情形，再調整方案
• 開會準備時間過長，增加產線
downtime
• 複雜的問題，無法立即獲得廠區外
的專家支援

27. © 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 27
應用情境說明 – 品質控管系統(SPC)
產線品質異常
警告
製造部
領班
製造部
製程工程師
廠務部
設備工程師
生管部
執行會議結論
• 該生產線暫停運作, 緊急通知並發出
WebEx會議通知
• 相關人員不論是在出差外訓/下班/不同
廠區，皆可以立即參與會議
• 執行後回報問題情形，再調整方案
• 減少產線download
• 可以容易取得廠區外的專家支援，
也包括了設備製造商即時協助

28. © 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 28
製造雲服務
供應商 蘇州資材專員
RD部門
採購
1. MES自動通知蘇州資材專員工單
生產缺料
2. 資材專員啟動BPM最速件請購流
程
3.採購得到供應商回覆需以替代料交貨後,啟動
UC跟蘇州資材進行視訊會議
4.資材專員建議將RD同仁加入多方多媒體會議
5.替代料確認後,採購同仁上BPM啟動採購流程
28
3.撥打電話
4.多方會議
應用情境說明 – 料件短缺

29. © 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 29
思科製造業-協同作業客户成功案例
• 伟创力
FOXCONN