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Leveraging Technology Investment Making IT Happen Copyright Hugh Friel 2003. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.
Leveraging Technology Investment Making IT Happen Shared Infrastructure Shared Services Shared Planning Agenda:
Leveraging Technology Investment Making IT Happen Shared Infrastructure Shared Services Shared Planning
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Leveraging Technology Investment Making IT Happen Shared Infrastructure Shared Services Shared Planning
“ The network really is the computer.” -- Tim O’Reilly, JavaOne, 6/8/2000 ,[object Object],[object Object]
Shared Services ,[object Object],[object Object],[object Object],[object Object]
Internet Services ,[object Object],[object Object]
Internet Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Video Services ,[object Object],[object Object],[object Object],[object Object]
Video Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Transport Services ,[object Object],[object Object],[object Object]
Transport Services ,[object Object],[object Object],[object Object],[object Object],[object Object]
Overall Benefits ,[object Object]
Overall Benefits ,[object Object],[object Object]
Overall Benefits ,[object Object],[object Object],[object Object]
Overall Benefits ,[object Object],[object Object],[object Object],[object Object]
“ Outsourcing switches from assets to access.” -- Gartner Group ,[object Object],[object Object]
Hosting Services ,[object Object],[object Object],[object Object],[object Object]
Hosting Services Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Hosting Models ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Today’s Hosted Applications
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Today’s Hosted Applications
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Tomorrow’s Opportunities
Leveraging Technology Investment Making IT Happen Shared Infrastructure Shared Services Shared Planning
Shared Planning ,[object Object],[object Object],[object Object],[object Object]
Shared Planning ,[object Object],[object Object],[object Object],[object Object],[object Object]
Shared Planning ,[object Object],[object Object],[object Object],[object Object],[object Object]
Shared Planning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Shared Planning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Governance — Building Trust and Consensus ,[object Object],[object Object],[object Object],[object Object]
Governance — Building Trust and Consensus ,[object Object],[object Object],[object Object],[object Object],[object Object]
Governance — Building Trust and Consensus ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
It’s this Collaboration and Constant Dialog that … ,[object Object]
It’s this Collaboration and Constant Dialog that … ,[object Object],[object Object]
It’s this Collaboration and Constant Dialog that … ,[object Object],[object Object],[object Object]
Developing a Service ,[object Object]
Developing a Service ,[object Object],[object Object]
Developing a Service ,[object Object],[object Object],[object Object]
Developing a Service ,[object Object],[object Object],[object Object],[object Object]
Service Level Agreements ,[object Object]
Service Level Agreements ,[object Object],[object Object]
Service Level Agreements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Support Processes ,[object Object]
Support Processes ,[object Object],[object Object]
Support Processes ,[object Object],[object Object],[object Object]
Support Processes ,[object Object],[object Object],[object Object],[object Object]
Pricing/Cost Structure ,[object Object]
Pricing/Cost Structure ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Measuring Customer Satisfaction ,[object Object]
Measuring Customer Satisfaction ,[object Object],[object Object]
Measuring Customer Satisfaction ,[object Object],[object Object],[object Object]
Measuring Customer Satisfaction ,[object Object],[object Object],[object Object],[object Object]
For More Information: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Leveraging Technology Investment

  • 1. Leveraging Technology Investment Making IT Happen Copyright Hugh Friel 2003. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.
  • 2. Leveraging Technology Investment Making IT Happen Shared Infrastructure Shared Services Shared Planning Agenda:
  • 3. Leveraging Technology Investment Making IT Happen Shared Infrastructure Shared Services Shared Planning
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  • 29.
  • 30.
  • 31.
  • 32.
  • 33. Leveraging Technology Investment Making IT Happen Shared Infrastructure Shared Services Shared Planning
  • 34.
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  • 36.
  • 37.
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  • 40.
  • 41.
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  • 62.