Be the first to like this
The Access Services Department in the Charles W. Chesnutt Library at Fayetteville State University first piloted in September 2014 and then implemented in January 2015, a low cost, web-based tool called “Gimlet” to record statistics on all encounters at its Public Services units.
The system replaced an outmoded and inaccurate pen-and-paper statistics system. After using Gimlet at the Access Services Department, all the other Public Services divisions including, Reference, Media Center, Periodicals, Archives and Special Collections, and Government Documents are able to contribute to the improvement of overall library services. Gimlet is an easy statistics tracker and knowledge based tool that allows libraries to staff their desks wisely. In 22 months, we created and standardized about 100 Tags and answered over 25,000 questions. This presentation details the special features of Gimlet, Tagging the questions, Tracking Questions and Answers, Building and Exporting Reports, Improving Services at the library based on the questions and answers, Pros and Cons of Gimlet and finally Best Practices of Gimlet.