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Scott Hendrickson
Senior Director, Advertising Solutions
PayPal Media Network
PayPal Media Network
Connect with 90MM US Shoppers Connect the right offer to the right
consumer
Drive customers to purchase.
Connect with over 100MM US
shoppers via mobile and online
Connect the right message to the
right consumer
Drive shoppers to purchase and
close the loop
Reach Relevancy Redemption
eBay Inc assets
Connect with 90MM US Shoppers Connect the right offer to the right
consumer
Drive customers to purchase.
eBay
PayPal
Magento
Bill Me Later
PPMN
GSI
Milo
Red Laser
“eBay's acquisitions fit together to create
a killer shopping machine for the online and offline
future of shopping.” – Fast Company
Enabling commerce
Connect with 90MM US Shoppers Drive customers to purchase.
Connect with over 100MM US
shoppers via mobile and online
Drive shoppers to purchase and
close the loop
$175B in total commerce in 2012
$14B in mobile commerce in 2012
Leveraging tools and data to engage customers and drive commerce…
Any time. Anywhere. Any way.
The omnichannel marketplace
Source: comScore study, December 2012
The consumer journey has forever
changed…
The effect of mobile on the path to purchase
Consumer time spent vs. ad spend
Ad spend per media
Time spent per media
Source: VSS, Mary Meeker (KPCB), comScore, Alexa, Flurry Analytics
Case studies
Halls: Campaign objective
Drive purchases of Halls
cough drops at partner
pharmacy and retail
locations
The solution: roaming geo-
fences
• Geo-fenced location targeting
of mobile ads around Halls
partner pharmacy and retail
stores
• Combine geo-fencing with
third party data feed from CDC
to serve ads in “high flu index”
areas for increased relevancy
Results
• Measurement: click-to-map secondary action on
mobile landing page as indicator of store foot
traffic and purchase intent
• A/B test: control was an a geo-targeted national
campaign compared against a localized geo-fence
campaign that invoked high flu levels per the CDC
• 62.5% higher CTR in campaign using a roaming
geo-fence
Best Buy: Campaign objective
Drive purchases of
televisions through
mobile and at Best Buy
stores
The solution
Real time inventory
via Milo surfaces
TVs in stock at the
local store
PPMN mobile ads
geo-targeting
trade radius of
Best Buy stores
PayPal mobile express
checkout enables instant,
easy purchasing
The results
CTR measurement: 1% of all users that
saw the ad clicked on it
Mobile commerce measurement: 3%
purchased a product for in-store pickup
The Home Depot: Campaign
objective
Drive in-store
purchases with PayPal
at The Home Depot
The Home Depot: Solution
• Closed loop offer campaign delivering real
money into PayPal customer’s accounts to
spend at The Home Depot.
• Offers were delivered via multiple channels:
email, online and mobile.
• Consumers save the offer to their PayPal
account.
• At checkout, the offer value is automatically
deducted no need to show a phone, coupon
or card to redeem offer – a frictionless
experience.
The Home Depot: Results
• Measurement: Offer Saves; Offer Redemptions;
Transaction amount; Total sales volume; Average
order value
• $14,750 in offer funding drove a total of $149,212
total sales during one campaign: 10x ROI
• “ We believe PayPal’s solution has the potential to
improve the checkout experience as we know it
today by making it fast, secure and more convenient
for the customer ” - Dwaine Kimmet, Treasurer & VP of
Financial Services, The Home Depot
The PayPal Wallet
Enabling new commerce for the new economy
Mobile commerce today
Source: comScore study, April 2012
The intelligent, original digital wallet
PayPal is trusted by over 123M active customers who
spend $315M daily.
• A digital wallet that has been used by millions for 14 years
• Simple, secure money management in a single solution
• All funding sources saved in the wallet (credit, debit, etc.)
• Deferred payment and credit options
• Ability to store loyalty and rewards cards
• All coupons and offers saved in one place
• Accesses over $4B in daily PayPal account balances
PayPal Wallet Vision Video
PayPal leads the digital wallet
space
2%
1%
1%
2%
2%
3%
8%
48%
5%
5%
6%
8%
8%
13%
41%
72%
LevelUp
Lemon
ISIS
V.me
Square Wallet
MasterCard PayPass
Google Wallet
PayPal
Awareness
Usage
Source: comScore Digital Wallet Roadmap 2013
Consumer Awareness and Usage of Digital Wallet Offerings
Making it easy for the consumer
Saving the consumer time
25
Source 1,2: Forrester Total Economic Impact Study of PayPal, July 2012
Creating value for merchants &
brands
And we’re just getting started…
Millions of consumers…
Millions of off-line merchant
locations…
Billions of dollars in unspent
account balances…
Delivering ubiquity
The number of merchants
accepting PayPal will
increase rapidly in 2013 with
our Discover partnership
Jan 2013 Dec 2013
Partnering with merchants of all sizes
PayPal acceptance in-store
30
TOTAL SALES
$142
Billions
Questions? Let’s Discuss!
Scott Hendrickson
Head of Advertising Solutions
shendrickson@paypal.com
Follow me on Twitter @HendricksonS
Thank you!

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Closing the Loop from Impression to Redemption

  • 1. Scott Hendrickson Senior Director, Advertising Solutions PayPal Media Network
  • 2. PayPal Media Network Connect with 90MM US Shoppers Connect the right offer to the right consumer Drive customers to purchase. Connect with over 100MM US shoppers via mobile and online Connect the right message to the right consumer Drive shoppers to purchase and close the loop Reach Relevancy Redemption
  • 3. eBay Inc assets Connect with 90MM US Shoppers Connect the right offer to the right consumer Drive customers to purchase. eBay PayPal Magento Bill Me Later PPMN GSI Milo Red Laser “eBay's acquisitions fit together to create a killer shopping machine for the online and offline future of shopping.” – Fast Company
  • 4. Enabling commerce Connect with 90MM US Shoppers Drive customers to purchase. Connect with over 100MM US shoppers via mobile and online Drive shoppers to purchase and close the loop $175B in total commerce in 2012 $14B in mobile commerce in 2012 Leveraging tools and data to engage customers and drive commerce… Any time. Anywhere. Any way.
  • 6. Source: comScore study, December 2012
  • 7. The consumer journey has forever changed…
  • 8. The effect of mobile on the path to purchase
  • 9. Consumer time spent vs. ad spend Ad spend per media Time spent per media Source: VSS, Mary Meeker (KPCB), comScore, Alexa, Flurry Analytics
  • 11. Halls: Campaign objective Drive purchases of Halls cough drops at partner pharmacy and retail locations
  • 12. The solution: roaming geo- fences • Geo-fenced location targeting of mobile ads around Halls partner pharmacy and retail stores • Combine geo-fencing with third party data feed from CDC to serve ads in “high flu index” areas for increased relevancy
  • 13. Results • Measurement: click-to-map secondary action on mobile landing page as indicator of store foot traffic and purchase intent • A/B test: control was an a geo-targeted national campaign compared against a localized geo-fence campaign that invoked high flu levels per the CDC • 62.5% higher CTR in campaign using a roaming geo-fence
  • 14. Best Buy: Campaign objective Drive purchases of televisions through mobile and at Best Buy stores
  • 15. The solution Real time inventory via Milo surfaces TVs in stock at the local store PPMN mobile ads geo-targeting trade radius of Best Buy stores PayPal mobile express checkout enables instant, easy purchasing
  • 16. The results CTR measurement: 1% of all users that saw the ad clicked on it Mobile commerce measurement: 3% purchased a product for in-store pickup
  • 17. The Home Depot: Campaign objective Drive in-store purchases with PayPal at The Home Depot
  • 18. The Home Depot: Solution • Closed loop offer campaign delivering real money into PayPal customer’s accounts to spend at The Home Depot. • Offers were delivered via multiple channels: email, online and mobile. • Consumers save the offer to their PayPal account. • At checkout, the offer value is automatically deducted no need to show a phone, coupon or card to redeem offer – a frictionless experience.
  • 19. The Home Depot: Results • Measurement: Offer Saves; Offer Redemptions; Transaction amount; Total sales volume; Average order value • $14,750 in offer funding drove a total of $149,212 total sales during one campaign: 10x ROI • “ We believe PayPal’s solution has the potential to improve the checkout experience as we know it today by making it fast, secure and more convenient for the customer ” - Dwaine Kimmet, Treasurer & VP of Financial Services, The Home Depot
  • 20. The PayPal Wallet Enabling new commerce for the new economy
  • 21. Mobile commerce today Source: comScore study, April 2012
  • 22. The intelligent, original digital wallet PayPal is trusted by over 123M active customers who spend $315M daily. • A digital wallet that has been used by millions for 14 years • Simple, secure money management in a single solution • All funding sources saved in the wallet (credit, debit, etc.) • Deferred payment and credit options • Ability to store loyalty and rewards cards • All coupons and offers saved in one place • Accesses over $4B in daily PayPal account balances PayPal Wallet Vision Video
  • 23. PayPal leads the digital wallet space 2% 1% 1% 2% 2% 3% 8% 48% 5% 5% 6% 8% 8% 13% 41% 72% LevelUp Lemon ISIS V.me Square Wallet MasterCard PayPass Google Wallet PayPal Awareness Usage Source: comScore Digital Wallet Roadmap 2013 Consumer Awareness and Usage of Digital Wallet Offerings
  • 24. Making it easy for the consumer
  • 26. Source 1,2: Forrester Total Economic Impact Study of PayPal, July 2012 Creating value for merchants & brands
  • 27. And we’re just getting started… Millions of consumers… Millions of off-line merchant locations… Billions of dollars in unspent account balances…
  • 28. Delivering ubiquity The number of merchants accepting PayPal will increase rapidly in 2013 with our Discover partnership Jan 2013 Dec 2013
  • 30. PayPal acceptance in-store 30 TOTAL SALES $142 Billions
  • 31. Questions? Let’s Discuss! Scott Hendrickson Head of Advertising Solutions shendrickson@paypal.com Follow me on Twitter @HendricksonS Thank you!

Editor's Notes

  1. PPMN 3 core pillars. Emphasize relevancy and redemption as core focuses for todays topic.
  2. PPMN 3 core pillars. Emphasize relevancy and redemption as core focuses for todays topic.
  3. PPMN 3 core pillars. Emphasize relevancy and redemption as core focuses for todays topic.
  4. PPMN 3 core pillars. Emphasize relevancy and redemption as core focuses for todays topic.
  5. Consumers are shopping across channels....
  6. Creating an omnichannel environment and making it critical for brands and retailers to be present across all consumer touchpoints
  7. Creating an omnichannel environment and making it critical for brands and retailers to be present across all consumer touchpoints
  8. Despite only 6% of consumer time spent on print media, 29% of ad dollars are still flowing to print. Compare that to mobile where consumers are spending a whopping 23% of their time yet only 1% of ad dollars are currently being allocated to mobile. WHY? Web ad spend is catching up…why isn’t mobile? What does web have that mobile doesn’t? 2 things: 1. Identity –based targeting (demo/behavioral targeting, retargeting) and 2. Analytics that afford ROI measurement
  9. PPMN 3 core pillars. Emphasize relevancy and redemption as core focuses for todays topic.
  10. PPMN’s Roaming GeoFence triggers ad serving to start and stop based on local conditions, including weather, sports scores, flight status, and more. Campaign creative can dynamically update to reflect the consumer’s individual local conditions.
  11. PPMN’s Roaming GeoFence triggers ad serving to start and stop based on local conditions, including weather, sports scores, flight status, and more. Campaign creative can dynamically update to reflect the consumer’s individual local conditions.
  12. PPMN’s Roaming GeoFence triggers ad serving to start and stop based on local conditions, including weather, sports scores, flight status, and more. Campaign creative can dynamically update to reflect the consumer’s individual local conditions.
  13. PPMN’s Roaming GeoFence triggers ad serving to start and stop based on local conditions, including weather, sports scores, flight status, and more. Campaign creative can dynamically update to reflect the consumer’s individual local conditions.
  14. PPMN’s Roaming GeoFence triggers ad serving to start and stop based on local conditions, including weather, sports scores, flight status, and more. Campaign creative can dynamically update to reflect the consumer’s individual local conditions.
  15. PPMN’s Roaming GeoFence triggers ad serving to start and stop based on local conditions, including weather, sports scores, flight status, and more. Campaign creative can dynamically update to reflect the consumer’s individual local conditions.
  16. PPMN’s Roaming GeoFence triggers ad serving to start and stop based on local conditions, including weather, sports scores, flight status, and more. Campaign creative can dynamically update to reflect the consumer’s individual local conditions.
  17. PPMN’s Roaming GeoFence triggers ad serving to start and stop based on local conditions, including weather, sports scores, flight status, and more. Campaign creative can dynamically update to reflect the consumer’s individual local conditions.
  18. PPMN 3 core pillars. Emphasize relevancy and redemption as core focuses for todays topic.
  19. Today PayPal processes the lion share of mobile payments
  20. PayPal is the original digital wallet and is poised for dominance based upon our 14 years experience in the space. AMEX only has 102.4M cards out there (Q4 2012 stat)- we've got almost 25% more active customers than they have cards PayPal added more accounts in Q4 2012 than Amex did for the whole year
  21. PayPal leads the competition in terms of both usage and awareness.
  22. PayPal is focused on our customers, solving real world problems for consumers to drive usage…making it simple to pay
  23. And saving the consumer time with innovative new features such as order ahead that enables customers to “line bust”
  24. Merchants are also our customers and so we have developed tools such as Mobile Express Checkout to enable them to optimize conversions in mobile commerce
  25. Here are some of the top 100 national retailers that have already signed on for PayPal in store
  26. By the end of this year almost 2M merchant locations will accept PayPal ins store
  27. To secure ubiquity in offline we are partnering with merchants of all sizes: from SMBs to large merchant retailers and national brands.
  28. Here are some of the top 100 national retailers that have already signed on for PayPal in store
  29. Here are some of the top 100 national retailers that have already signed on for PayPal in store