12. Putting it on a slippery slope of commoditization.
High Cost 2 Serve
Subutilized Premisis
Addicition to People
Non standard processes
Entitlement Culture
Overreliance on walk ins / bys
Lifetime membership
Cheap Money High Margins Club
payments...deposits….lending….w
wealth (e.g. mPESA
14. #1. Focus on
Unified Digital
Experience not
Omni Channel
#2. Pivot branches
from origination to
delivery & discovery
powered by social
conversations
15. #3. Focus
investment on data
and accessibility not
on banking systems
and infrastructure
#4. Ladder
investments and
prepare to acquire
startups
16. #5. Build Digital
First products and
move to Zero Ops.
#6. Drive Sales
17. #7. Join ecosystems
and master
co-opetition.
#8. Sweat the small
stuff and celebrate
the long tail of
innovation.
18. #9. Exploit privacy
and security
positioning with
customer.
#10. Redesign your
organization and
culture around
technology
19. Five ways to beat Universal Banks.
1. Move fast and break things (cause you can and they cant)
2. Find climbing partners
3. Defend your culture (if it is unique)
4. Play the long game
5. Be genuine about wanting to change the industry