training report for a travel agents

1. Discover the world through us

2.  summer training report
 Company name: Avion holidays inn
 Submitted by: Vinay Ch
 Reg No: 11112744

3. Objectives
 To gain practical knowledge
 To know how to sell tourism products in the market
 To gain different destinations knowledge
 To know more corporate client’s

4. ABOUT AVION
 India’s premier travel and tour marketing company
 Offering a wide range of outbound travel related
products
 Trend setters in the Indian travel trade
 Has data base of 1,500 top travel agent’s, tour
operators,corporate and media

5. DEPARTMENTS
 Leisure Travel
 MICE
 Corporate Travel Management
 Foreign Exchange
 Insurance
 E-Business

6. BRANCH OFFICES
 Agra
 Allahabad
 Ahmadabad
 Bangalore
 Bhopal
 Hyderabad , and in all major cities and capital cities

7. VISION
 ““Besides suiting and fulfilling the needs of the travel
trade the company is now expanding itself to the
domain of holiday tours to cater the needs of Indian
leisure travelers by infusing complete freedom of
choosing your own holiday to almost every part of the
world including Europe, Australia, New Zealand, Far
East Countries & U.S.A, China, South Africa, Egypt,
Mauritius, Hong Kong & Macau. Presently Avion
Holidays is working with some of the finest principals
in the world as their extension in India.””

8. Services offered
 International Travel
 Domestic Travel
 Visa Facilitation
 World wide Hotel Reservation
 Customized Tour Packages
 Cruise Vacations
 Business Travel
 Car rentals worldwide
 Best Western Hotels/Conferences/Conventions/Event
Management

9. Cont…
 Best Western Hotels (4,100 + Hotels) in 83 Countries
 Worldwide Hotels (Ranging from 2* to 5* Properties)
 Cosmos & Globus (Coach Tour in Europe & USA)
 Monograms: Exclusive Personalized Tours
 Avalon Waterways: River Cruises within China &
Russia
 Rail Europe: Brit Rail/Eurostar/German Rail/France
Rail/Swiss Rail

10. Cont…
 Swis Mountain Peaks: Mount Titlis/Mt.
Pilatus/Schilthorn/Jungfrajouch
 Globetrek Escorted Tour Package
 Star Cruise Line Libra & Virgo
 Overseas Travel Insurance. Reliance, TATA AIG, ICICI
 HOLIDAY AUTOS - Worldwide Car Rentals

11. Cont…
 Eurolines - Coaches within Europe
 Discover India: Inbound Tours
 Clarks Group of Hotels - Jaipur/Lucknow/Khajraou
 International Travel
 Domestic Travel
 Visa Facilities

12. Tours offered
 Cosmos & Globus:
 Cruises
 Adventure
 Sports
 Spiritual
 Indian ocean

13. ITINERAIES
 AMERICA AND CAREBIAN ISLANDS
 EUROPE
 MIDDLE EAST
 SOUTH EAST ASIA
 AUSTRALIA AND NEWZEALAND
 INDIAN OCEAN ISLAND

14. SWOT
STRENGTHS employees
 Employees can manage & WEAKNESS
lead peoples  Managing the workforce
 Operational updates &
 Remoteness of the
Management opportunities
workforce
 Increases the knowledge of
wider business  Costs involved in
 Leadership module help in bringing the employees
improving the back to UK
management, style of the

15. CONT…
OPPURTUNITIES THREATS
 select permanent trainers  Competitors easily copy the
and others can focus on core strategies
operations
 every manager overseas has
the opportunity to attend
 consistent language
 knowledge management
 A developed set of mangers.

16. conclusion
 My overall experience of on Summer Training was very
excellent and knowledgeable.
 Treated me as a team member.
 They provided me training of CRS (Amadeus) for air
ticketing and about rail ticketing.
 They always supported me.

17. EXPERIENCE WITH THE CUSTOMER
My experience with the customers was very good.
I learnt so many things while dealing with the
customers.
I learnt how to deal with the different customers like
how to deal with rude customer or an arrogant
customer.
I learnt how to tackle the different situation or
different behaviour of the customer.

18. Recommendations
 Idea’s, package offer’s
 Improvement of staff members
 Infrastructure
 Publicity
 Innovative marketing
 Modification of website