Assignment on Knowledge management and best practices followed by companies for standardisation

1. By :
VatsalaVerma
B-52
SIMS

2. About Wipro
 Wipro Ltd (NYSE:WIT) is a global IT , consulting and outsourcing
company with 170,000+ workforce serving clients in 175+ cities across 6
continents.
 Wipro posted revenues of $7.6 billion for the financial year ended Mar
31, 2015.
 Wipro is globally recognized for its innovative approach towards
delivering business value and its commitment to sustainability.
 Wipro follows a standard process throughout its working centers and
have a central access point for various functions too.
 Wipro has expertise in six sigma methodologies and hence it pays
attention to process improvements through adopting new trends in
market.

3. Standard HR and Software Policy at Wipro
 Basic task of HR policy in any company is to ensure all HR related
activities are streamlined and made as per certain standards the
company wishes to follow.
 Wipro’s policy for people are based on current best practices of Human
Resources, knowledge management and organization department.
 As far as Wipro is concerned, it is People Capability Maturity Model
(PCMM) level 5, SEI Capability Maturity Model (CMM) level 5
company.
 All the requirements are fulfilled by Wipro for acquiring these
standard. All the policy made my Wipro for these in line with the
guidelines laid by the model.

4. About PCMM and CMM
PCMM: It is a maturity framework which
guides organizations in improving their
processes for managing and developing
their workforces. It has five maturity levels
(1-5,higest being 5)that establish successive
foundations for continuously improving
individual competencies, developing
effective teams, motivating improved
performance, and shaping the workforce the
organization needs to accomplish its future
business plans
CMM: It is a model that aims to improve
existing software-development processes At
maturity level 5, processes are concerned
with addressing statistical common
causes of process variation and changing
the process to improve process
performance. It describe how well the
behaviors, practices and processes of any
company can consistently and sustainably
produce required outcomes.

5. Policy at Wipro
 All policy related document of wipro are uploaded on the Wipro portal
known as “mywipro”.
 All personal details of employee are stored at the portal and HR could
see them whenever required. Employee can edit some of the
information on the site. Some of the information like project details or
hierarchy map are non-editable.
 Time Management i.e attendance of work hours could also be
uploaded and the portal has information about all these details.
 Appraisal forms are also filled at portal which could be seen by
managers and HRs on submission.
 Authorization for various different functional documents and options
are made available as per employees designation.

6. Standard Knowledge Management Process
at Wipro
 Wipro has a Knowledge management portal as a standard of best
practice to ensure seamless knowledge flow within organization.
 Employee can refer to the knowledge objects in the form of documents
available at the site and could also get any kind of clarification if
required at the serviceConnect portal.
 ServiceConnect is the mini portal where employees can post their
query regarding any policy or issues. It is a bridge between different
functional departments of the organization.
 Requests for leave, Stationeries, travel could be done at mywipro portal
which is accessible by employees by their employee id credentials.

7. Standard Knowledge Management Process
at Wipro
 Knowledge Management is done in Wipro through online portal
known as Knet where employees could share their articles and it is
made accessible to all other employees who wishes to refer.
 Knet also has online courses for study purpose for Wipro’s Internal
Assessment.
 It also has information about tests undertaken by employee and option
to apply for any certification.

8. Basic components of KM site of Wipro
Document Update and Retrieve :Following types of documents could be
uploaded and seen on Knet site-
 Case studies,
 White papers,
 Customer-Industry Overview,
 Notes from experts,
 Study material for online course,
 Demo/sample tests,
 Best learning practices,
 proposal related document,
 Templates of different practice documents,
 Brochures of product brief
 Newsletter
…and many more

9. Basic components of KM site of Wipro
 Apart from document upload/retrieve facility, Knet site also has access
for War rooms which is a virtual workspace. Training and simulations
are done through this for task bound and time bound activities.
 Repository of common software : Wipro Being an IT company
requires lots of software which is made available for download on site.
In case of any specific software tool which is not available on site, a
separate request could be raised.
 Question Box : People can post their functional queries which could
be solved by other employees.
 ChannelW : It is a interactive part of portal which sometimes acts as
Yellow Pages of Wipro. Employees can post their advertisements and
could reach out to then via email or call.