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Microsoft Dynamics CRM

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MS DYNAMICS CRM 2011 TRAINING PLAN TOPIC MODULE Introduction Sales Process Leads Opportunities Competitors Products Quotes, Orders & Invoices Marketing FUNCTIONAL Marketing Lists Campaigns Service Service Calender Cases Knowledge Base Contracts Settings & Configuration Administration Business Management Data Management Product Catalog Customizations Form Customizations Relation ships Views TECHNICAL Reports Advanced Customizations Processes Ribbon Customization Form Scripting Using Webservices Plugins

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Microsoft Dynamics CRM

  • 1. MS DYNAMICS CRM 2011 TRAINING PLAN TOPIC MODULE Introduction Sales Process Leads Opportunities Competitors Products Quotes, Orders & Invoices Marketing FUNCTIONAL Marketing Lists Campaigns Service Service Calender Cases Knowledge Base Contracts Settings & Configuration Administration Business Management Data Management Product Catalog Customizations Form Customizations Relation ships Views TECHNICAL Reports Advanced Customizations Processes Ribbon Customization Form Scripting Using Webservices Plugins