sap

1. 1) Base Customization
 CRM Architecture
 Business Partner
 Organizational Management
 Product Master
 Transaction Processing
 Activity Management
 Partner Processing
 Action
 Pricing
 Billing
2) SAP CRM Sales
 Opportunity Management
 Copying Control
 Quotation & Order Management
 Contract Management
 Incentive and commission
3) SAP CRM Service
 Installed Base Management
 Service Agreement and Service contract
 Service Plan
 Service Order Management
 Complaints & Returns
 Warranty Management
4) SAP CRM Marketing
 Marketing Planner and Campaign Management
 Customer segmentation
 Campaign Automation
 Lead Management
 External List Management
5) SAP CRM Interaction Centre
 Agent Function
 Agent Inbox
 IC Webclient Profile
 IC Manager Portal
 Communication Architecture
 Script, Alerts

2. 6) SAP CRM Webclient
 UI Concept
 Business Role and Authorization role
 Navigation Bar Profile
 Linking Business role to Org Model
 Transaction Launcher
7) SAP CRM Middleware
 Middleware overview
 Object Management
 Business Object
 Customizing
 Condition Objects
 Administration Console
 Error Handling and Monitoring
 Integration