Recruitment & Selection Process At Tata Teleservices &

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The project undertaken is recruitment & selection process at Tata Teleservices Ltd.(Tata DOCOMO) & measure the effectiveness of recruitment process.

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Recruitment & Selection Process At Tata Teleservices &

  1. 1. Recruitment & Selection process at Tata Teleservices & measure its effectiveness.<br />Presented By:<br />Vallari Sharma<br />09PR001013B039<br />
  2. 2. Agenda<br />Products of Tata Teleservices Ltd.<br />Company profile – Tata DOCOMO<br />Organizational chart of Tata DOCOMO<br />Hierarchy Pyramid of Tata DOCOMO<br />Project Objectives<br />Analysis & Interpretation of Data<br />Findings<br />Learning's<br />Recommendations<br />
  3. 3. The Guman 1, Amrapali circle, VaishaliNagar, Jaipur - 302021<br />
  4. 4. Products of Tata Teleservices Ltd.<br />
  5. 5. Company profile – Tata DOCOMO<br />Tata Group’s strategic alliance with Japanese telecom major NTT DOCOMO in November 2008<br />Business & technology cooperation committee .<br />NTT DOCOMO has 50% market share in Japan<br />Global leader in value added services <br />
  6. 6. Organizational Chart of Tata DOCOMO<br />
  7. 7. Hierarchy Pyramid of Tata DOCOMO<br /> M2A <br />M2<br /> M3A<br />M3<br />M4<br />M5<br />M6<br />M7<br />M8<br />
  8. 8. Recruitment sources at TTSL<br />Internal sources<br />Internal Job postings<br />CV databank<br />Employee referral scheme<br />Off role employees<br />External sources<br />Recruitment consultants<br />Advertisements<br />Job portals<br />TTSL website<br />
  9. 9. Project Objectives <br />To study the complete recruitment & selection process at TTSL<br />Study & analyze the recruitment season 2010<br />Find out the efficiencies of recruitment sources<br />Measure effectiveness<br />Help the company to make their process effective<br />
  10. 10. Analysis & Interpretation of data<br />
  11. 11. Table 1). Details for the recruitment season 2010<br />
  12. 12. Efficiencies of recruitment<br />Submittal efficiency = No. of candidates interviewed X 100<br /> Total No. of candidates submitted<br />Interview efficiency = No. of candidates receives offers X 100<br /> No. of candidates interviewed <br />Offer efficiency = No. of candidates accepting offer X 100<br /> Total no. of offers<br />
  13. 13. Result of Efficiencies<br />
  14. 14. Sourcing efficiency analysis<br />Table 2). Number of candidates hired from various recruitment sources<br />
  15. 15. Table 3). Minimum work experience required for different management levels<br />
  16. 16. Analysis on the basis of different management levels <br />Table 4). Number of candidates hired at different management levels in recruitment 2010.<br />
  17. 17. Referral fee under employee referral scheme<br />Table 5).<br />
  18. 18. Analysis on the basis of departments<br />Table 6). Number of candidates hired In various departments in 2010.<br />
  19. 19.
  20. 20. Analysis on gender basis<br />Table 7). Number of male & female candidates hired in 2010.<br />
  21. 21. Findings<br />Prefer internal source of recruitment<br />Referral rate is 76%<br />Measurement of effectiveness through Cost metrics: <br /><ul><li> Total expense = 30,000 ( Auth-bridge verification)
  22. 22. Other cost associated – referral amount.</li></ul>The cost for recruitment consultants –<br />8% of total CTC at M3 & below level <br />12% of total CTC at M3A & above level<br />
  23. 23. Findings(Contd.)<br />Measurement of effectiveness through Quality metrics:<br /> Submittal efficiency – 83.33%<br />Interview efficiency – 10%<br />Offer efficiency – 100%<br />Sourcing efficiency analysis through quality metrics:<br />8% candidates hired through IJP<br />12% from CV database<br />4% from off role employees<br />76% through employee referral<br />Higher level management – advertisement recruitment consultants.<br />
  24. 24. Recommendations<br />Interview efficiency is 10% < optimum i.e. 16%, it may be possible that recruiters are overly selective<br />Offer efficiency is 100% perhaps they are giving too much salary<br />External source of recruitment should be considered<br />
  25. 25. Learning's<br />Job Analysis<br />Recruitment & selection policy of TTSL<br />Verification of new employees<br />Various metrics for measuring recruitment effectiveness <br />Quality Metrics<br />Cost Metrics<br />
  26. 26. Learning's (Contd.)<br />Extraction of CVs from Job Portals<br />Throw a vacancy on job portals & internal sites <br />
  27. 27. THANK YOU<br />

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