The document provides information about the COM 537 Final Exam from the University of Phoenix, including 30 multiple choice questions covering various communication topics. It discusses communication types, social media criticisms, high-context vs low-context cultures, noise types, listening behaviors, proxemics, public relations roles, crisis communication planning steps, cognitive dissonance, semantics, transactional communication model components, leadership styles, stereotypes, and believing verbal vs non-verbal messages. The document is authored by an online education company providing exam preparation materials.

1. COM 537 FINAL EXAM LATEST
By http://www.UopHelp.Com/
Copyright All Rights Reserved By http://www.uopeHelp.com/

2. Copyright All Rights Reserved By http://www.uopeHelp.com/
1. What communication type avoids conflict and focuses on facts and details rather than the big picture? They may be
perceived by others as unemotional and nonchalant.
 Argumentatives
 Sympathetics
 Systematics
 Directs
2. A criticism of social media is that it
 is only available to the media savvy.
 contributes to the decline in writing and language skills.
 leads to separation of the haves and have-nots.
 leads to information overload

3. Copyright All Rights Reserved By http://www.uopeHelp.com/
3. In Korean culture, a business deal is dependent on contractual information as well as how the parties perceive each other’s values and
ethics. According to Edmund Hall, this behavior exhibits the theory of
 proxemics
 low-context cultures
 Ethno- centricism
 high-context cultures
4. Your supervisor sends you an e-mail requesting an article for the employee newsletter about company loyalty. You write the article
featuring customers who are brand loyal. Later, your supervisor criticizes you for not writing about the topic that he requested. After a
face-to-face meeting, you realize that he wanted you to write about employee loyalty. This is an example of what type of noise?
 Unwanted
 External
 Semantic
 Internal
Want more details? Download now COM 537 Final Exam

4. Copyright All Rights Reserved By http://www.uopeHelp.com/
5. The head of the holiday party committee at your office is trying to set a location for the event. The committee chairperson announces
three choices for members to vote on. When Erin hears that the Boar’s Tavern is one of the choices, her mind is made up. After all, the
restaurant is only a few blocks from her house. How would you describe her listening behavior?
 Active
 Passive
 Agenda-setting
 Obtuse
6. Your supervisor has the habit of coming into your office and leaning over your desk to talk to you. This situation is uncomfortable for
you because you cannot move away from him. According to Edmund Hall, this behavior exhibits the theory of
 high-context cultures
 low-context cultures
 ethnocentricism
 proxemics

5. Copyright All Rights Reserved By http://www.uopeHelp.com/
7. Which statement is true concerning the role of publics in business communication?
 Publics, in general, remain constant despite changes in the environment.
 Internal publics are usually not concerned with the communication style used by management.
 External publics are not concerned with an organization’s public performance.
 Publics can dispel rumors and build positive brand image.
8. A break-in at your company has resulted in the theft of various pharmaceutical products. The head chemist, slated as the
company’s designated spokesperson, is scheduled to appear at a media conference. This course of action illustrates one of
the steps in crisis communication planning. Select the appropriate step:
 Assessing the possible risk to the organization
 Evaluating the effectiveness of your action plan
 Identifying levels of vulnerability in your company
 Implementing the action plan
Complete Answers just a click away COM 537 Complete Answer

6. Copyright All Rights Reserved By http://www.uopeHelp.com/
9. In the management journal article about persuading customers that your boss recommended, you read that your style of
hard selling is not effective with young professionals. You begin to question if you need to take a sales training seminar. This
is an example of
 cognitive dissonance
 agenda-setting
 selective attention
 selective exposure
10. Building strong coalitions among individuals or groups that have separate interests is called
 facilitation
 negotiation
 diversification
 mediation

7. Copyright All Rights Reserved By http://www.uopeHelp.com/
11. When Joseph Kline, a U.S. citizen working for a bakery in Pakistan, is surprised that he will have to work on December
25,Christmas Day, he is dealing with which component of the transactional communication model?
 Internal noise
 External noise
 Cultural relativism
 Context
12. Which of the following statements is true?
 Semantics is the study of the meaning of words, phrases, and texts
 Semantics is the study of how words affect the decision-making process
 Semantics is the study of dictionary definitions
 Semantics is the study of the use of words in persuasive communication
Quiz Answers just a click away COM 537 Final Questions And Answers

8. Copyright All Rights Reserved By http://www.uopeHelp.com/
13. What affects how others perceive us and can adjust according to the situation?
 Feedback
 Channel
 Communication style
 Personality
14. What describes the occasion, time, and place of communication in the transactional communication model?
 Cognitive dissonance
 Context
 Channel
 Noise

9. Copyright All Rights Reserved By http://www.uopeHelp.com/
15. A beer commercial shows young people laughing while enjoying bottles of Mountain Beer in a busy bar scene.
According to Maslow’s hierarchy, which consumer need is targeted?
 physiological needs
 self-esteem
 belonging
 self-actualization
16. With the overload of information today, what does Smith (2010) state communication must be to be noticed?
 Familiar and consistent
 Timely and thorough
 Innovative and creative
 Informative and detailed
To download the complete course check COM 537 Entire Course

10. Copyright All Rights Reserved By http://www.uopeHelp.com/
17. “To provide the best health care for our patients at a reasonable cost” is an example of
 a mission statement
 a vision statement
 a corporate objective
 a strategic plan
18. In the process of behavior change, after people have detected the presence of a problem and they see this problem
as important, to what phase do they belong?
 Diversification
 Decision
 Detection
 Implementation

11. Copyright All Rights Reserved By http://www.uopeHelp.com/
19. In the transactional communication model, who or what is responsible for composing a message embedded with
meaning from his or her world while considering the interpretative resources that will be used to decode the message?
 Effective message area
 Receiver
 Channel
 Sender
20. What is a tactic described by Lencioni (2010) to disarm clients and allow them to trust a consultant?
 Prove detailed information
 Provide references
 Be comfortable and naked with weaknesses
 Promote strengths and past successes
Click here to download Complete Assignment of COM 537 Complete Assignment

12. Copyright All Rights Reserved By http://www.uopeHelp.com/
21. In 2006, Walt Disney Parks and Resorts launched a new theme for its integrated global marketing efforts. Which of
the following was identified as an integrated marketing strategy element?
 Disney used the theme “Year of a Million Dreams” in its publicity and promotional materials.
 Disney avoided the use of ads, contests, and sweepstakes.
 Disney sent out several messages over a broad a spectrum of media to appeal to the largest
 Disney positioned itself as a “transformational experience” to one specific age group.
22. What factor must be considered in designing an effective communication system?
 The costs involved
 The needs of the customer
 The message delivery
 The optimal combination of a message, source, channel, and an operating variable

13. Copyright All Rights Reserved By http://www.uopeHelp.com/
23. You have been charged with writing a report on the progress of the integration of a database between organizational units. Your
supervisor says that she wants the report as soon as possible. You spend your weekend working on the report in order to have it ready
by Monday morning. When you present the report to your supervisor, she says, “I am sorry that you spent your weekend on the report; it
wasn’t that urgent.” This scenario is an illustration of a problem with what element in the transactional communication model?
 Cognitive dissonance
 Context
 Channel
 Noise
24. In changing markets, communication tactics
 are based on techniques used in traditional markets
 use a combination of traditional and new media
 do not require the use of conventional databases
 are mass media-driven
Find the final exam answers here COM 537 Final Exam Latest.

14. Copyright All Rights Reserved By http://www.uopeHelp.com/
25. In the 20th century, the public relations profession was reshaped by one of the following events:
 The split of public relations functions from advertising agencies
 The decline of mergers and acquisitions in big business
 The rise of the patent medicine industry
 The growth of electronic media
26. How does Lencioni (2010) describe “entering the danger”?
 Addressing a client’s potentially explosive issues
 Developing a new market niche
 Analyzing competition
 Being vulnerable

15. Copyright All Rights Reserved By http://www.uopeHelp.com/
27. Good listeners generally concerned with everyone’s needs, maintaining relationships, and avoiding conflict describes
this communication style generally perceived as soft-hearted and overly helpful.
 Directs
 Systematics
 Argumentatives
 Sympathetics
28. Suppose you are asked to discuss an American Indian ceremony. Perhaps you describe the use of peace pipes, drums,
feathered headdresses and dancing and chanting around a fire. This information is an example of
 forming a negative stereotype based on inaccurate information
 assigning neutral traits stereotypes
 “knowing” a group of people
 using mediated information to add to your knowledge
Complete paper here COM 537

16. Copyright All Rights Reserved By http://www.uopeHelp.com/
29. A manager informs her staff that there is a problem with office equipment abuse. She suggests that each employee
should come up with a list of ways to cut down on the repair bills. The suggestions will be discussed at the next
department meeting. Which of the three leadership types outlined by theorists Lewin, Lippert, and White does this
manager’s request illustrate?
 Democratic
 Laissez-faire
 Authoritarian
 Republican
30. You notice that a colleague seems to be distracted from his work. You ask him if something is wrong, and he replies,
“No, I’m fine”. You ask him again, “Tell me what is wrong”? This is an example of
 believing non-verbal clues over verbal language
 engaging in interpersonal observation
 altering communication cues
 believing verbal over non-verbal messages

17. Copyright All Rights Reserved By http://www.uopeHelp.com/
About Author:
This article covers the topic for the University Of Phoenix COM 537 Final Exam Latest. The author is
working in the field of education from last 5 years. This article covers the basic of COM 537 Entire
Course from UOP. Other topics in the class are as follows:
COM 537 Final Exam (Latest) UOP
Want to check other classes..?? Visit http://www.UOPehelp.com/