100 Words Thinking about your own workplace, If a situation is challenging when would it be most appropriate to communicate in person versus email or text message? How could face-to-face or telephone communication help to de-escalate situations? If you were given the task of communicating information that might be unwelcome, what are some strategies that you might use to make the conversation more productive? .

1. 100 Words
Thinking about your own workplace, If a situation is
challenging when would it be most appropriate to communicate
in person versus email or text message?
How could face-to-face or telephone communication help to de-
escalate situations?
If you were given the task of communicating information that
might be unwelcome, what are some strategies that you might
use to make the conversation more productive?