My short talk from the Technology to Drive Grown workshop at Growth Summit in Sydney - http://bit.ly/3vFM2a
A social media talk that's not about social media and rather about being human, having conversations and being open and trust.
Speaking notes at http://www.acidlabs.org/2010/02/20/cluetrains-conversations-trust-and-openness/
16. And it’s not just me
“Customer service fail... I’ve also
come back to the office
moaning about the optometrist
to anyone who’ll listen (not
necessarily because they want
to) and my 2,500 Twitter
followers. And if they continue to
not give me my prescription, I
will name and shame them.
Watch this space.”
http://www.dynamicbusiness.com/articles/articles-blogs/its-time-for-a-whinge.html
30. http://edgenation.com/?p=237
“Roger had followed up for
me with other iiNet staff and
had answers on both the
whereabouts of my hardware
and the status of my
account.”
Not his job!
What happens
when you trust
35. http://techcrunch.com/2010/02/14/expedia-sucks/
“I say we have to hold these
companies accountable for their
crap customer service. It
shouldn’t matter if they’re talking
to a writer for one of the biggest
blogs in the world or anyone
else. Expedia routinely fails in
customer service, but they get
away with it because most of
the time people don’t have this
type of platform to expose these
stories.”
It’s still not just me
36. Be a part of the
conversation rather than
the subject
38. C + T + O = :D
Conversation Trust Openness Delight
39. “He that will not apply
new remedies must
expect new evils; for time
is the greatest innovator.”
Francis Bacon, 1625
Imagine http://www.flickr.com/photos/midnight_trucker/376653652/