How is our service to calling customers? With Totalview Telephony & Switchboard you will provide a better experience to calling customers by knowing who is calling and which employee the calling customer last spoke to. Learn more on http://www.total-view.com/TelephonyAndSwitchboard.aspx

1. TelephonyPart of the Totalview Workforce Management Suite
Learn more on total-view.com

2. Business decisions
based on facts

3. Mon Tue Wed Thu Fri Sat Sun
Peak Load
Answered Calls
Unanswered Calls
Service to
calling customers

4. Switchboard

6. Call Statistics

7. Call statistics
Customer Service
Internal Service
Resources

8. Load

9. Answered &
Unanswered

10. Wait

11. In short

12. Personal customer experience. Know whom the calling customer
last spoke to
Reduce customer wait. The reception sees if an employee is busy.
(What, where and when)
Improve the service. Transfer calling customers to employees
with the right knowledge and skills
Better customer experience. See customer wait time, identify call
load peaks and (un)answered calls

13. No interrupting phone calls. The reception sees if an employee is
busy
Optimize phone resources. See customer wait time, identify call
load peaks and (un)answered calls
Save money with remote calling and by keeping an eye on
outgoing calls

14. Part of a powerful
WFM software suiteWorkforce Management

15. Availability
How can we improve the service to calling
customers?
Time
Human Resources
Who does what, where, when and how can
they be reached?
Telephony & Switchboard
What is the company’s time spent on?
Which skills do we have and which do
we need?
Employee

16. Easy to deploy and
maintain

17. Client friendly.
Simple and efficient setup

18. Single server installation
No installation on client PC
Works on Citrix / Terminal Server
Runs on standard Microsoft software
Active Directory integration
Multi-language support
Full scalability

19. Software Assurance.
Always up-to-date

20. Windows 8
Windows Server 2012
SQL Server 2012
Exchange 2013
Exchange Online
Lotus Notes
Unify HiPath v9
Unify OpenScape Office 3.50
Unify OpenScape Business
3CX v12
Broadworks r17

21. Businesses rely on
Totalview every day

22. What customers
are saying

23. Totalview provides us with the information
and statistics that we need
Jákup Andreas Jacobsen, Factory Supervisor
Faroe Marine Products
“ “

24. Totalview is one of the cornerstones in our
daily management
Bjarni Wilhelm, Head of Department
Minstry of Education, Reseach and Culture
“ “

25. We can follow our HR strategy and thereby
accomplish goals
Petur Petersen, Director
The Prime Minister's Office in the Faroe Islands
“ “

26. In cities and countries
around the world

28. Businesses in all sectors
trust Totalview

30. Staff Member
Availability
Time
Human Resources
Telephony & Switchboard
How can we improve the service to calling
customers?
Who does what, where, when and how can
they be reached?
What is the company’s time spent on?
Which skills do we have and which do
we need?

31. Try Totalview for free
on total-view.com

32. Totalview in short:
Business decisions based on facts

33. www.total-view.com