2. Multi- Channel
Multi-Channel: Social Commerce, customer service, cross-
channel integration, distributed order management,
website assessment are the 5 different types of Muti-
Channel.
4. Collaboration
Collaboration- There are 3 different types of
collaboration… Next Generation Workplace, Social CRM,
Enterprise Portals (Customer, Supplier, Employee)
6. Customer Experience
There are 2 different types of customer experience:
Customer experience design (Proposition,
Capabilities, Offers, Experience) and User Experience
Design (Information Architecture, POC Modeling