Enterprise Transformation Services. Die Enterprise Transformation Services Group von HCL hilft unseren zukunftsorientierten Kunden, ihre Unternehmensstrategie und ihre IT-Strategie besser aufeinander abzustimmen. Im Rahmen eines umfassenden Konzepts unter Berücksichtigung von Geschäftsprozessen, Technologie, Anwendungen und Unternehmensdaten bieten wir End-to-End-Dienstleistungen, die die unternehmensweite Business-Transformation unterstützen. Mit einem starken Team von über 5.500 Consultants erbringt HCL Serviceleistungen in diversen Schlüsselbereichen, z.B. IT Consulting und Governance, Middleware- und SOA-Leistungen, Enterprise Content Management & Portale, unabhängige Verifizierung & Validierung, Unternehmens-Informationsdienst und Mainframe- und Midrange-Serviceleistungen. Dabei wurden wir mehrfach als Klassenbester ausgezeichnet. In enger Zusammenarbeit mit HCL kann der Kunde die Punkte in seinem Unternehmen identifizieren, an denen Veränderungen realisiert werden können. HCL verwaltet die Transformationsprozesse und implementiert die entsprechenden Technologielösungen, die Mehrwert für Ihr Unternehmen bringen. Dazu setzt HCL gekonnt seine herausragenden Fähigkeiten im Bereich Design, Qualitätssysteme und Prozesse ein, gekoppelt mit einer starken Präsenz in Schlüsselsegmenten wie Finanzdienstleistungen, Hi-Tech, Produktion, Einzelhandel, Life Sciences und Gesundheitswesen sowie Medien & Entertainment. So kann HCL eine große Vielfalt an End-to-End-Lösungen anbieten, die allen im Zuge einer Unternehmenstransformation auftretenden Herausforderungen gerecht werden.

1. Enterprise “HCL Technologies is one among the
top five companies that provides global
testing services backed with the
Transformation standard and depth of testing and QA
services expertise that IV&VS have
Services developed.”
“HCL is a leader in the set up of SOA
Hello, I’m from HCL!. We work behind the scenes, helping our customers to shift paradigms & start revolutions. We use digital engineering to build
From HCL FORRESTER Center of Excellence (COE) with the
highest rating among participants.
superhuman capabilities. We make sure that the rate of progress far exceeds the price. And right now, 60,000 of us bright sparks are busy developing
solutions for 500 customers in 26 countries across the world. Integrated IT services in business, HCL has the capacity to accelerate
technology and application transformation SOA adoption”.
How can I help you?
across the engagement lifecycle
www.hcltech.com

2. INDUSTRY TRENDS AND EXPERTISE / SERVICE
CHALLENGES AREAS
Businesses today not are only driven by cost-control measures but also looking to "transform" IT to drive an improved
? Integrated approach towards business processes, technology, application and data to deliver end-to-end services that
?
competitive position support transformation across the enterprise
Datacenter transformation is picking up increased traction in the market
? Partnering with customers and helping them identify initiatives driving change, manage the transformation process, and
?
implement supporting technology solutions that add value to their organizations
? a marked increase in the level of involvement CFOs have in their companies' IT buying decisions
There is
World-class capabilities in design, quality systems and processes; strong presence in key domains - Financial Services,
?
? share of the economic stimulus spending in the APEJ region is directed toward building out "intelligent
A large
Hi-tech, Manufacturing, Retail, Life Sciences & Healthcare, and Media & Entertainment
infrastructure”
Comprehensive services portfolio - Business Transformation, Technology Transformation, Mainframe & Midrange
?
Services, Data Warehousing & Business Intelligence, Middleware & SOA, Enterprise Content Management & Portals,
Independent Verification & Validation, IT Governance, Governance, Risk & Compliance Consulting
Challenges and Opportunities Business goals driving change
Business Consulting
Business Process
In the "new" economy, transformation initiatives
? ? customer management
Improve Transformation, Customer Business Intelligence Mainframe and Midrange
focus on enterprise infrastructure (datacenter, Better business performance management
? relationship and supply chain
Services
networks, and applications) as well as business management services Data Warehousing
operations. Datacenter transformation initiatives Streamline supply chain
?
and IBM Z-series and I-series
involving virtualization and consolidation are on Strengthen governance and risk management
? Business Analytics Services Platform-based Services
the rise IT Consulting
Build efficiencies to improve competitive market
? Application Portfolio
Three key characteristic elements of customer
? position Optimization, IT Strategy
buying behavior are emerging: and Enterprise Architecture
Consulting Services
¤ Organizations with capital limitations are Enterprise Content
looking for different options in order to have Independent Verification
and Validation Management & Portals
access to IT services while not having to pay
MW & SOA
upfront for them Customer expectations EAI services, BPM services, Independent Testing Services
Content Management
from SPs/Vendors/ Partners EDI services, SOA services, Package-based Services
¤ Businesses have concerns in terms of vendor
"lock-in," therefore there is more interest in IDM and SSO services
contracts of shorter tenures and discrete An increased level of accountability
?
services Consulting Services Horizontal Services
Innovation in process and delivery
?
¤ Customers are looking at vendors to take on
more client risks as part of their engagements ? payment terms
Flexible
Innovation in pricing and payment terms
? ? depth and vision for IT transformation
Technical IPs and Frameworks
A tool-based framework that addresses issues arising from organizations that need to maintain multiple architectural formats, applications, processes
EDF and hardware assets. Helps clients gain a clearer picture of their IT assets and processes, and works toward streamlining and optimizing existing investments
HCL – Here to help Prizm™ An unmatched key enabler for IT Portfolio Assessment (Apps, Infra, DB, TCO, etc.)
End-to-end Transformation Services to 180+ customers globally
?
A framework that manages and automates enterprise application integration testing. It supports the development, orchestration and maintenance of distributed
360 degree customer relationships with leading Fortune 500 companies; Transforming businesses by integrating
? xFIT
test cases and customizable testing processes, as well as automation for testing
IT services in business, technology and applications
? industry alliances and partnerships; Strong domain knowledge across verticals
Strong GreenEdge™ Helps assess, measure and plan for achieving Green objectives
? of IP frameworks and solution accelerators for faster and robust solution implementation
Library
MergeIT™ Complete framework for planning and governing the merger integration process
BlueBook
A step-wise guide to plan the decommissioning of end-of-life applications and the associated infrastructure
Decommissioning
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3. ETS PRACTICE SUCCESS Case Studies
SNAPSHOT Business Process Re-engineering
STORIES
A leading provider of advanced wireless solutions, faced
challenges due to rapid business growth through mergers
and acquisitions across multiple countries. This led to
The fastest growing enterprise transformation practice among all Indian IT Vendors
? disconnected and non-standard processes. It approached
us to re-engineer its business processes across sales,
AMR Research 2009 quoted HCL as one of the top BI vendors
?
operations, new product introduction, inventory
? in the Forrester Wave for SOA System Integrators, NA 2009
A Leader management, logistics planning, and supplier selection
and evaluation. We analyzed the processes and
?only 2 Indian vendors featured in Global ECM Vendors, Forrester 2008
One of applications, compared them with best-in-class
benchmarks and best practices and provided a
End-to-end service offerings - From IT Strategy to IT Governance, from Application Portfolio Optimization to Project
?
Transformation roadmap for both quick wins and long term
Portfolio Management, Overarching Program Management Services, and Scenario Specific Services – Mergers &
Acquisitions, Carbon Abatement Testimonials improvements. Results: Standardized, streamlined,
integrated processes across geos which tremendously
Key differentiator: The ability to integrate multiple tools, process frameworks, and technical skills and help clients drive IT
?
increased the company’s responsiveness and velocity of
We see HCL as an important long term business.
transformation initiatives that can have tangible impact on TCO and ROI metrics. This, coupled with our GRRP practice,
eZMigrate offerings and Business Aligned IT, constitutes a compelling value proposition strategic partner with whom we can build a
relationship to the benefit of both parties. CRM Process Consulting
A leader in metering solutions for utility and telecom,
partnered with us to integrate its disparate business CRM
processes – the result of its inorganic growth. We provided a
- Sr. VPO/ CTO - Jones Apparel Group roadmap for implementing a leading CRM suite after
analyzing its processes, which helped enhance key
Industry Focus One of Asia’s leading financial services groups
? functions like customer satisfaction reporting and sales
? world's largest financial services organizations
One of the forecasting. Results: Unified customer service and
Banking & Financial Services, Energy & Utilities, Government, ? worlds largest investments banks
One of the The Change Management experts at HCL marketing processes across the organization enabled a
Insurance, Life Sciences & Chemicals, Manufacturing, ? leading insurance companies in UK
One of the quicker business response, which increased its business
have proven to be a very valuable resource. Their
Retail, Telecom National provider of wireless voice, messaging, and data services in USA
? turnover rapidly.
expertise and experience in managing the human
Partnerships & Domain Comprehensive services Unique Business element during a major project implementation
Methodologies has been beneficial to our organization. They
Industry Alliances Expertise across the ecosystem Models Application Portfolio Optimization
have provided access to their proven tools and A large global provider of data and analysis tools & solutions
MW & SOA - TIBCO,
? Verticalized
? BPR Methodology
? Business
? Global Risk-Reward
? techniques to assess change readiness and risk, was under pressure to consolidate its processes and reduce
Software AG, Oracle, transformation teams Transformation Partnership mounting IT asset costs - a legacy of several mergers and
Progress, IBM,
6500 consultants -
?
? Performance
Corporate
Management
which we have been able to fit to our individual acquisitions. It required an industry-wide competitive
Microsoft, Red Hat, Technology
? Output Based Pricing
?
Sterling Commerce,
including more than
MergeIT
? Transformation needs. The HCL experts have provided solution. We identified opportunities to improve its
1000 domain experts JVs
?
Axway
? and SPEAR
PROBE Mainframe & Mid-
? assistance with ways to address the human side architecture and provided solutions for consolidation and
Investments in IPs &
? range Services decommissioning of several systems after analyzing its
? IBM FileNet,
ECMP -
solution accelerators Step-Up-IT
?
of change and manage the risks of a large scale
ECM Documentum, Data Warehousing &
?
change. It has been a great benefit to have them business requirements. Results: Reduced operating and
Alfresco, Hyland ? Driven
Service Business Intelligence maintenance costs [167 systems supporting 15 business
Software, Interwoven, Application
Middleware & SOA
?
as a resource during this critical time. processes were reduced to 32 systems, worldwide];
Microsoft, Nuxeo, Modernization
Open Text, Oracle, Methodology [SDAM] Enterprise Content
? increased efficiency through automation of manual
Vignette, Xerox Management and processes, and 24x7 business need fulfillment increased its
Portals system uptime.
Independent
?
- A leading State Government
Verification &
Validation
Department, USA
Warehouse Management
IT Governance
?
A Fortune 500 US apparel & footwear designer approached
Governance, Risk and
? us to develop a Warehouse Management System across its
Compliance
Consulting divisions, as a lack of such a system was resulting in data
inconsistency and integrity issues and high maintenance and
enhancement costs, proving a barrier to its top line growth.
We implemented a standard warehouse management
180+ global customers system (PkMS) with robust inbound inventory, fulfillment and
transportation modules, across its group divisions, in
phases. Results: A 300% rise in productivity for order
execution with a reduced shipping window, better inventory
control and multi-division processing from a single
warehouse.
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4. HCL Technologies: $5bn | 60000 people | 26 countries
ETS
GLOBAL PRESENCE Experience – across the engagement lifecycle with 180+ customers globally
?
? 6500 domain consultants and technology experts
Team –
? – Banking & Financial Services, Insurance, Life sciences & Chemicals,
Verticals
Manufacturing, Telecom, Retail, Energy & Utilities, Government
? – Business Transformation, Technology Transformation, Mainframe & Mid-
Services
range Services, Data Warehousing & Business Intelligence, Middleware & SOA,
Enterprise Content Management and Portals, Independent Verification & Validation, IT
Governance, Governance, Risk and Compliance Consulting
IPs & Frameworks – Prizm™, GreenEdge™, MergeIT™, BlueBook Decommissioning
?
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