OHUG 2012- Chesapeake Energy

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  • U.S. consumes 23% of the world’s oil, 19 mm bbls/day of which 11 mm bbls/day is imported
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  • OHUG 2012- Chesapeake Energy

    1. 1. Global Conference 2012: Motivate – Activate – Participate“Implementation on the fly” Chesapeake Energy Implements HR Help Desk in 10 weeks! Keitha Plumlee, Chesapeake Energy Corporation Bryan Hinz, Apex IT
    2. 2. Title of presentation hereProgram Agenda  Company Overviews  Chesapeake HR Structure  Project Overview  Success/Stars Aligned  A Look to the Future  Lessons Learned 2
    3. 3. Title of presentation hereAbout Chesapeake  #18 in Fortune 100 Top Companies to Work For  #5 in U.S. among companies with more than 10,000 employees  #7 in Computer World 100 Best Places to Work in IT  Second-largest producer of U.S. natural gas and a Top 15 producer of U.S. liquids  Country’s largest drilling program  Largest U.S. leaseholder  World class leading Reservoir Technology Center “Our employees dedication, work ethic and attitude allowed us to stand among the elite of the nation’s finest companies.” 3
    4. 4. Title of presentation hereChesapeake’s Operating Areas 4
    5. 5. Title of presentation hereCHK Helping Create a Need  Transportation Changes  Bi-fuel trucks and vans introduced by Ford, Chrysler, and GM in 2012  Natural gas HD truck engines by Cummins-Westport, Navistar, and Caterpillar  New affordable home fueling appliances to provide potential lease opportunities by local gas utilities  Retailers offering CNG; market growing daily  New CNG tank technology – 3M and CHK  Infrastructure is growing 5
    6. 6. Title of presentation hereApex IT at a Glance  Apex IT’s HR Service Delivery practice is focused on HR Help Desk and its intersection with key areas of the Shared Service Model  Tier 0 Self-Service  Tier 1 & 2 Shared Services  Employee Relations  Workforce Communications  Platinum Certified Advantage Partner  Full service consultancy – supporting the entire application implementation continuum – from strategy development and implementation, to training and support  Oracle’s strategic partner for product positioning, demonstration, quantifying value via business cases/ROI and Oracle’s Insight process  Member of Oracle’s PeopleSoft HRHD Advisory Board  HR Shared Services Knowledge Portal  Quarterly Apex IT HR Help Desk User Group 6
    7. 7. Title of presentation hereChesapeake Human Resources  14,000 Employees Supported By  220+ HR Staff  42 HRIS Staff  6 Benefits Connection Team Members  Benefits Connection Team Fields Questions Regarding  Benefits Enrollment  Payroll  Policies  Beneficiary  Leave  PTO 7
    8. 8. Title of presentation hereWhy HR Help Desk?  Address Needs of A Varying Workforce  Only half of employees have access to PC’s  Build a Knowledge Library for HR Agents and Employees  Provide consistent answers to employee questions  Reporting and Visibility  Why are employees calling HR  View open and outstanding Tickets  CHK has several in house companies  They serve as a hedge against oilfield inflation  They provide certainty and safety of development program  Biggest difference with peers 8
    9. 9. Title of presentation hereProject Team HRIS Benefits 9
    10. 10. Title of presentation hereProject Timeline METHODOLOGY TIMELINE 1. Roadmap Engagement to establish high-level Before Project scope Started 2. Trained Bas & SMEs on functionality and typical use Week 1 cases via demo and Best Practice Use Cases 3. Modified Use Cases to match CHK’s process Week 1 4. Determined System Layout (which screens to use, Week 1 fields needed or not needed, required fields, etc.) 5. Filled out Configuration Workbook Weeks 2 - 3 6. Setup EIPs, Configured the system Weeks 4 - 8 7. Tested Weeks 8 - 9 8. Trained & Deployed Week 10 9. Stabilized Weeks 11 - 13 10
    11. 11. Title of presentation hereHow the Stars Aligned Planning engagement before project start Early alignment created between Business and IT Rapid implementation possible by managing scope Rapid Implementation Starter Kit from Apex IT Very experienced PeopleSoft team Implemented an application that was built for this and had best practices and integration with HCMMetrics 4,361 Total Cases 2012 (YTD)  Benefits - 2763  Leave - 279  Wellness - 75  Payroll - 35  401K - 30  HR - 17  Stock - 1  Other - 1,161 11
    12. 12. Title of presentation hereBenefits ReceivedIncreased agent and employee efficiency Saves time when 2 or 3 Benefits Connect reps have talked to the same employee. Reduces time spent researching the same issue or duplicating work. Reduces and provides visibility to employees who are “answer shopping.”Improved employee service Simplifies transferring employees over to another Benefits Connect rep if someone calls in again or a Benefits Connect rep is out of the office – they don’t have to start back at square one. Personalized service– “Yes, I remember talking to you last week about _.” The 360 dashboard allows them to quickly see everything they need to see about an employee.Better visibility and insight into HR performance Track number of issues and topics – Management likes to see value in Benefits Connect group Track open casesAbility to track missing documents 12
    13. 13. Title of presentation hereLessons Learned It’s never too early to plan  Engage early for implementation discussions Start small, don’t bite off more than you can chew  Match scope with project timeline  Be realistic Be flexible with your process, be open to change  Created more work while trying to reduce clicks  Balance Quick Codes and CTD’s 13
    14. 14. Title of presentation hereLooking Ahead Continue Building Knowledge library Introduce Self-Service Fully Leverage Email Integration (ERMS) 14
    15. 15. Title of presentation here Please Complete a Session Evaluation ! 15
    16. 16. Title of presentation hereContact Information Keitha Plumlee Bryan Hinz keitha.plumlee@chk.com Bryan.Hinz@apexit.com 612.964.5596 16

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