Presentation from the AW4City 2018 Workshop in Lyon, France on April 23rd, 2018 WWW2018 - The Web Conference

1. Citizen Participation
Case Study on Participatory Apps in Germany
AW4city 2018 :: Lyon, France :: Agnes Mainka, Tobias Siebenlist, Lisa Beutelspacher
Department of Information Science :: Heinrich Heine University Düsseldorf, Germany

2. www.isi.hhu.de/iw
Introduction
§ Topic of AW4city 2018 Workshop:
§ Enhancing Citizen Centricity with Web Applications
§ Nearly everyone uses a Smartphone these days
§ Case Study Question:
§ What is the current status regarding participatory apps in
Germany? (Work in Progress)
AW4city 2018: 4th International Smart City Workshop :: Mainka, Siebenlist, Beutelspacher2
Case Study on Participatory Apps in Germany

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Introduction
§ Smart Cities
§ not only smart by using technology
§ but also empowering citizens to interact with their city
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Smart Cities and Civic Participation

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Introduction
§ 11,059 Municipalities as
of December 31, 2016
§ How to get information
about participation apps?
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Municipalities in Germany

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Introduction
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How do people look for apps?

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Methods
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Searching for apps

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Results
§ Research conducted: January 15 and 16, 2018
§ 29 mobile applications have been found
§ 29 Android apps (A)
§ 27 also available as iOS apps (i)
§ Topics
§ Intellectual indexing using coding scheme from Mainka et al.
(2015) [4] à 4 topics discovered
§ Features
§ Usefulness: spreading (# of Downloads, Android)
§ Avg. rating: 3.48 from 54.7 raters (A) vs. 2.66 8.4 from raters (i)
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Results

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Results
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Topics and subtopics of found apps
12
11
10
6
2
22
12
9
9
5
3
3
4
0 5 10 15 20 25
News Events
Government Information
City Map with Points of Interest
Local Business Information
Local Education Programme
Problem Identification
Event Calendar
Waste Calendar
Problem Resolution
Communication
Lost Property Office
Council Information System
Public Safety Information
Number of apps
Subtopic
Citizen Applications categorized by Topics
Information Awareness
City Service
Transparency
Public Safety
Topic

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Results
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Features of investigated apps
9
13
19
20
0 5 10 15 20 25
Feedback
Map Visualization
GPS
Camera Access
Number of apps
Feature
Features

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Results
§ 50-100
§ Hildrizhausen
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Download numbers
Downloads (range) Count
50-100 1
100-500 6
1,000-5,000 15
5,000-10,000 1
10,000-50,000 3
50,000-100,000 2
§ 50,000-100,000
§ Biwapp (Public Safety)
§ Köln-Service App

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Results
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Categories in App Stores
26
12 12
8
6 6 6
4 4 4 4
2 2 2
0
5
10
15
20
25
30
Travel&
Local
Efficiency
New
sProductivity
Econom
y
Lifestyle
Office
NavigationSocialNetwork
Tools
Utility
Business
Com
m
unication
ReferenceW
orks
NumberofApps
App Category
Citizen Apps assigned to Categories in App Stores

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Results
§ 23 different developers for citizen apps
§ City / Municipality engagement
§ 6 cases of new app development together with a city
§ Some Apps developed for all municipalities in Germany
§ but only cover a subset of those (about 30)
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Who developed those apps?

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Results
§ Update frequency
§ Majority of apps have been recently updated
§ Some outliers
§ „Maerker Brandenburg“ (July 2014 Android vs. November 2016 iOS)
§ „Mängelmelder Deutschland“ (first version: 01/2011, last update:
11/2017)
§ iOS Apps get Updates more often
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A look at Updates
Google Play Store (29 apps) Apple App Store (24 apps)
0-6 months 6-12 months > 12 months 0-6 months 6-12 months > 12 months
17 7 5 15 7 2

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Results
§ Good Example: FixMyStreet
§ Open Source
§ Open Data
§ Our results
§ Running system is bought or city joins a regional system
§ Major impediment: Cost of Smartphone App Development
§ Investigated apps: meager download numbers
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Discussion

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Results
§ App Development
§ No open source apps
§ Data not accessible
§ Not clear who owns the data
§ Few apps developed by/with the city/municipality
§ Identified apps
§ Not clear, which municipalities are supported
§ Meager download numbers
§ Germany: participation and citizen apps still in its infancy
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Conclusion

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Thank you
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Questions or comments?
Presented by:
Tobias Siebenlist
Email: tobias.siebenlist@hhu.de
Twitter: @t7l
Slides: https://www.slideshare.net/tobias.siebenlist

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Appendix
§ Bürger-Service-App Dresden https://play.google.com/store/apps/details?id=dig.dresden.buergerApp
§ Osnabrück App http://www.app-osnabrueck.de/
§ Melde-App Arnsberg https://play.google.com/store/apps/details?id=at.anexia.tellme.arnsberg
§ Melde-App Stadt Gladbeck https://play.google.com/store/apps/details?id=at.anexia.tellme.gladbeck
§ Melde-App Stadt Recklinghausen https://play.google.com/store/apps/details?id=at.anexia.tellme.recklinghausen
§ Melde-App Stadt Buchholz https://play.google.com/store/apps/details?id=at.anexia.tellme.buchholz
§ Melde-App Salzgitter https://www.salzgitter.de/rathaus/presse_news/archiv/2013/126010100000070590.php
§ bol Meldeapp Stadt Wolfsburg https://bol-systemhaus.de/aktuelles/100-bmg
§ Cas-APP https://www.castrop-rauxel.de/Inhalte/Buergerservice/Cas-APP/index.php
§ Kölner Service-App http://www.stadt-koeln.de/politik-und-verwaltung/koelner-service-app
§ Bürger-App https://www.nittenau.de/powermail/buergerservice/buerger-app/?L=0
§ Bürger-App Dorsten https://buergerapp.dorsten.ruhr/aktuell/
§ Die Marktoberdorf App http://www.marktoberdorf.de/rathaus/buerger-app
§ Stadtreinigung Hamburg https://www.stadtreinigung.hamburg/privatkunden/app/index.html
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List of apps 1/3

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Appendix
§ Civitas http://www.civitas-app.de/
§ Wölfersheim GemeindeApp https://gemeindeapp.de/de#overview
§ Limeshain GemeindeApp https://gemeindeapp.de/de#overview
§ BürgerApp - Nussbaum Medien https://itunes.apple.com/de/app/b%C3%BCrgerapp-nussbaum-
medien/id1246247045?mt=8
§ ALLRIS https://www.neu-wulmstorf.de/portal/seiten/anleitung-fuer-die-installation-der-buerger-app-zur-
kommunalpolitik-913000290-20160.html
§ anRICH Bürger http://www.gemeinde-lotte.de/startseite/rathaus-politik/buergerapp.html
§ buergermeldungen.com https://www.buergermeldungen.com/Gemeinde-A-Z
§ Hildrizhausen http://die-buerger-app.de/vorteile.html
§ Maerker Brandenburg https://maerker.brandenburg.de/sixcms/detail.php?template=startseite
§ MängelMelder RLP https://www.rlp-maengelmelder.de/maengelmelder/Apps/
§ Mängelmelder Deutschland https://www.mängelmelder.de/
§ MEINE GEMEINDE APP http://www.adkomm.de/loesungen/e-government/app/
§ AKDB https://www.akdb.de/loesungen/okegov/buergerservice-app/ueberblick/
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List of apps 2/3

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Appendix
§ Bürger-App City Hub https://moenchweiler.de/2017/11/14/buerger-app-city-hub/
§ Biwapp http://www.biwapp.de/
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List of apps 3/3

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Appendix
[1] Gabriel Abu§ -Tayeh, Edy Portmann, and Matthias Stürmer. 2017. „Züri wie neu“: Public Value
von Online-Partizipation. HMD Praxis der Wirtschaftsinformatik 54, 4 (01 Aug 2017), 530–543.
https://doi.org/10.1365/s40702-017-0324-3
[2] Leonidas G§ Anthopoulos. 2017. Understanding Smart Cities: A Tool for Smart Government Or
an Industrial Trick?. Vol. 22. Springer International Publishing. https://doi.org/10.1007/978-3-
319-57015-0
[3] Sarah Hartmann, Agnes§ Mainka, and Wolfgang G. Stock. 2017. Citizen Relationship
Management in Local Governments: The Potential of 311 for Public Service Delivery. Springer
International Publishing, Cham, 337–353. https://doi.org/10.1007/978-3-319-54142-6_18
[4] Agnes§ Mainka, Sarah Hartmann, Christine Meschede, and Wolfgang G. Stock. 2015. Mobile
application services based upon open urban government data. iConference 2015 Proceedings
(2015).
[5] Catalin§ Vrabie and Andreea Maria Tirziu. 2016. E-participation–a Key Factor in Developing
Smart Cities. EIRP Proceedings 11 (2016).
[6] Merrill§ Warkentin, David Gefen, Paul A Pavlou, and Gregory M Rose. 2002. Encouraging
citizen adoption of e-government by building trust. Electronic markets 12, 3 (2002), 157–162.
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References

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Appendix
§ Slide 1: https://unsplash.com/photos/WUmb_eBrpjs
§ Slide 3: https://unsplash.com/photos/b2MLHbOQLcQ
§ Slide 4: https://unsplash.com/photos/i--IN3cvEjg
§ Slide 5: https://unsplash.com/photos/15YTRXKuJ14
§ Slide 12: https://unsplash.com/photos/uv5_bsypFUM
§ Slide 14: https://www.mysociety.org/press/
§ Slide 16: https://unsplash.com/photos/hmn_4sUFyzY
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Media sources