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“TBOC”

3. Executive Management/ Sales Background Services
 Financial Management – Plan and prepare budgets,
profit & loss statements; manage general ledger,
accounts payable, accounts receivable, daily deposits,
and monthly executive financial reports; manage
operating costs; enforce company cash control policies
and procedures
 Operational Management – Develop and implement
SOP; implement efficiency improvements to achieve
financial goals; utilize planning and staffing methods
to assure optimum productivity; plan and facilitate
Senior Management meetings as needed;
 Human Resource/Leadership Management – Plan and
conduct team meetings to inform, educate and
recognize employees; recruit, interview, select,
train/develop, team building/motivation, evaluate,
discipline, and terminate employees; document
disciplinary issues
 Quality Systems Management - Organizing, scheduling
and planning of systems audits for QMS; Develop and
maintain Document Data Control and Record Retention
for Quality department; Develop and maintain training
procedures; coordinated Document Data Control and
Record Retention for all Departments; Identify and/or
assist in determining quality issues, and course of
action for resolution;
Business Operations / Project Management Services
 Integration and Cost Management – Develop
project plan and budgets; establish timelines for
execution and project change control;
 Scope Management – Develop and implement
project initiation; develop scope change control
plan; utilize planning and scope management
methods to assure optimum productivity; plan
daily Time management meetings for schedule
development and schedule control.
 Human Resource Management – Utilize
Organizational planning for adequate staff
acquisition and team development , educate train
and develop team members, develop team
building/motivation strategies and activities,
supervise and evaluate through daily performance
audit, discipline, and terminate employees;
monitor and document disciplinary issues.
 Quality and Risk Management – Develop Process
and Workflow Instructions that communicate
quality and risk response controls; Ensure all
team members meet PPE, tools and OSHA safety
requirements; Record any safety issues, accidents
or injuries by incident interviews, photos and
reports; ensure and maintain compliance with
applicable ISO/ OSHA procedures;

5. Current Projects Current Projects
Business Operations Training –
2013 CEO VENTURES. West Palm Beach, FL
 The Center of Enterprise Opportunity (CEO) is a
private, non-profit corporation. CEO’s mission is to
serve as a sustainable business development and
finance institution for low and moderate income
entrepreneurs, small and emerging business and
community development projects by working to fill
the overall need for capital through finance,
advisory and advocacy services.
www.ceoventures.org
 TBOC will function as Workshop trainer for the
“Basic Business Start Up Workshop; and Classroom
Trainer for the CORE FOUR business planning
curriculum
 Accomplishments: TBD
Property Development Project (New Acquisition)
2012-2013 COTTAGE AVENUE TOWNHOMES, IN
 Online Property Management (16 units)
 Vandalism Recovery
 Long-term Construction Renovation Planning
 Budget Planning
 Market Strategy
 Accomplishments: Initiated Vandalism Recovery Plan
by providing budgets and work order schedules as
specified by insurance Agency for contractor
management by year end 2012.
Economic Development Project-
2013 URBAN GROWERS COMMUNITY FARM, West Palm Beach,
FL
 Urban Growers Community Economic Development
Corporation (UGCEDC) will utilize a market based
community economic development model using
local and regional markets to positively affect the
economic, environmental, and social dimensions of
the Greater North West Corridor in West Palm Beach.
The three areas of activities will be: small business
development, workforce development and
community economic development. The primary
mission is to develop and improve low-income
communities and neighborhoods through economic
and related development. Activities of the UGCEDC
may include projects that promote business
development, access to capital for local
entrepreneurs, real estate development, small
business development, commercial revitalization,
housing development and other issues that foster
the economic growth and development of the
targeted communities.
urbangrowerscommunityfarm@gmail.com
 TBOC will function as a Member of the Board of
Directors.
 Accomplishments:, Consultation for 501 3C
Incorporation.

6. Companies in Middle Tennessee
Companies in West Tennessee
New Business Development Project –
2007-2008 MANUFACTURERS INDUSTRIAL GROUP, LLC.
Jackson, TN
 Worked directly with CEO and CFO in development
of operations for a new startup company
 Provided sales and marketing activities which
included research, presentations, meetings
 Coordinated construction related projects from the
quotation phase to the implementation of the
project
 Functioned as primary interface between
construction site, fabrication manufacturing plant
and Structural Engineer to resolve any issues during
construction.
 Assisted plant in determining quality issues, and
course of action to resolve those issues
 Wrote and tracked process deviations and provided
data to recover costs.
 Assisted in sales and marketing activities in the area
of research for quality leads and vendor applications
for potential project contracts.
 Assisted with monthly financial Profit and Loss
Reporting.
 Accomplishments: Program participation: Diversity
Business Marketplace 2007 - Nashville, Vanderbilt
University Procurement Services Subcontractors Fair
- Nashville; Center for Emerging Entrepreneurial
Development – Memphis, Successful solicitation for
bid contracts in West, Middle and East TN; Weekly
travel throughout TN State) Met all milestones for
advancement as directed by the CEO and CFO
Project Management
2004 – 2005 MANPOWER Murfreesboro, TN
 Material Planning & Logistic Analyst
 Contracted for shipping and receiving data processing for
G & C Industries/Visteon, LaVergne, TN
 Processed all shipping for Nissan production support and
standard inventory from the warehouse
 Worked with Visteon Site Development Team on Warehouse
Material flow project (FIFO)
 Functioned as MP & L Material Analyst assistant for the
processing returns, receiving issues, and inventory scraps
utilizing SAP database
 Processed charge backs from Nissan for Finance
Department of Visteon
 Accomplishments: Completed new warehouse layout
project with Visteon Project Mgr/MI for full implementation
of product FIFO; Worked with SAP database consultants to
develop business process procedures for processing
returns , scraps and receiving issues; Revised existing
chargeback procedure and developed and incorporated
online tracking and communication system.

 Technical Administration
 Contracted to analyze and develop mailing list database for
Tennessee Center for Labor Management Relations (MTSU)
Murfreesboro, TN
 Trained staff in computer technology advances and time
management software. Consolidated mailing listed for USPS
comparison analysis
 Utilized MS Access database capabilities and FileMaker Pro
to design and manipulate data to customize a working
database for the Center’s mass mail marketing excel
spreadsheets
 Prepared profit & loss statement for the Center Financials
July 2003 – April 2004
 Assisted Coordinator in Annual conference planning and
facilitation
 Accomplishments: Completed Center’s first mass mailing
project using mailing list database functions with 4%
returned mail

7. Companies in Middle Tennessee
New Business Development –
 2012 Integrity Investments, Clarksville, TN
 Accomplishments: New Business Acquisition Consulting;
 Prospectus review and Market Analysis; Marketing Strategy
Development, Management Training; Standard Operations
Procedure (SOP) implementation; 80% ROI in 8 months.
Quality Project -
 2010 YATES INC. Smyrna, TN
 Nissan Smyrna Automotive Plant
 Accomplishments: Setup new Document and record
retention system for Rework Quality Department
Companies in Middle Tennessee
Department Development Project
 2010- 2012 HOLIDAY INN EXPRESS & SUITES,
 Mount Juliet, TN
 Communicated with Owner and GM regarding initial
project scope and requirements of new Brand Relaunch
Plan
 Provided Time Management schedule and Control Plan
 Submit ted Plan for cost management and Quality
Control
 Provide d Team Development and Integration Plan
 Implemented new procedures and staff departmental
training to encompass Brand Relaunch requirements
 Accomplishments: Revamped operational Procedure
and Front Desk Operational processes. Incorporated
Operations orientation training presentation that
consolidated the Corporate and Owner vision with the
franchise brand standard; Created new cross training job
descriptions (Front Desk Event Coordinator, Rooms
Control Specialist, Reservations Specialist) as incentive
program for experienced Guest Service Representatives
(GSR’s); Improved quality scores by 35% in first six
months through employee morale focus plan; Increased
revenue 30% during 4th quarter 2010 after
implementation of new Front Desk operation process
change; Increased revenue by 35% after 1st quarter 2011
through the implementation of a quality process
changes; increased quality rating scorecard 10 full
points during 4th qtr 2010 through implementation of
Front Desk GSR focus plan; improved Guest review
scores by 25% through the implementation of
department support strategies for Housekeeping and
Maintenance; Provided operational development to
maintenance engineer and housekeeping supervisor.
Increased Front Desk sales by $40k by implementing up
sell incentive programs for Front Desk GSR’s which
enable the hotel to earn its first award for “Most
Improved Revenue Gross Income” (RGI). Ranked #1 in the
Middle TN area during the Month of August for OVERALL
SATISFACTION. (OSAT). Maintained #2 Ranking and Top
100 in 2011-2012 for OSAT & Top 10 list for Loyalty
Program

8. Companies in Indiana Companies in Indiana
 Indianapolis Solid Waste Billing Project
 2002-2005 MCKINLEY JONES & ASSOC,
CERTIFIED PUBLIC ACCOUNTS Indianapolis, IN
 Worked directly with the City of Indianapolis Solid
Waste Division to develop and provide:
 Daily account billing and customer service
assistance to Marion County Residents
(commercial & residential)
 Supervised administrative support staff in
property validation research and field site
verification of residential property
 Assisted with development and management of
the Solid Waste dbase for property owner account
billing of invoices, disputes, adjustments,
collections and regulatory services according to
city ordinance regulations
 Managed and submitted monthly A/R & A/P
reports to the City of Indianapolis Department of
Public Works for Contractor Compensation of
selected Waste Haulers
 Analyzed, refined and improved existing
operations systems for Indianapolis Solid Waste
Billing Database Management City project
 Reviewed, developed, revised and recorded
existing operational procedures in manual format
 Accomplishments: Dbase Customization in MS
Access, staff training in operations and customer
service, upgraded to executive format for
monthly reporting in MS Excel, developed
operation procedures using MS Outlook that
reduced project expense by 70% and reduced
accounts receivable by 35%. Managed operational
development during the contract; transitioned
operations to offsite remote access capabilities;
and redesign Excel and Access reports for
electronic reporting;
 Financial Analysis - Account Management -
Lavenia Funeral Home
 1997-1998 MCKINLEY JONES & ASSOC,
CERTIFIED PUBLIC ACCOUNTS Indianapolis, IN
 Provided computer automation using
QuickBooks Pro of all accounting operations for
monthly invoicing, accounts payable and
receivable, expense reports, and records for
tax filing,
 Managed existing general ledger, accounts
payable, accounts receivable, daily deposits,
and monthly executive financial reports for
Trustee and attorneys under Chapter 11
Reorganization proceedings.
 Setup Automated payroll and tax returns for
Federal and State through ADP

9. Companies in Indiana Companies in Indiana
New Business Operations Development Project –
2012 SOLARONIC DESIGNS. Indianapolis, IN
 Worked directly with CEO in development of
operations for a new startup company
 Provided sales and marketing activities which
included research, online media presence, and
product website design and development.
 Wrote and tracked process deviations and provided
data to recover costs.
 Prepared monthly financial Profit and Loss
Reporting.
 Accomplishments: Dbase Customization,
Finance Department Development Project-
2000-2001 CROSSROADS BIBLE COLLEGE
Indianapolis, IN
 Analyzed, refined and improved existing Finance
operations systems for entire college operations
 Reviewed existing procedures, revised, and
developed new procedures in manual format.
 Redefined and managed existing general ledger,
accounts payable, accounts receivable, daily
deposits through software changes, upgrades and
software customizations using QuickBooks Pro;
Managed and submitted monthly executive
financial reports for College Board of Trustees and
banking institutions; refined payroll processing and
human resource procedures through software
changes and online access; prepared payroll and tax
returns for Federal and State.
 Supervised and provided operational development
of department staff for Student Accounts,
Accounting, Human Resources and Building
Operations.
 Accomplishments: Dbase Customization from
Peachtree Accounting to QuickBooks Pro, Completed
department consolidation and segmentation in
accounting Dbase of Accounting, Building
Operations, Development and Student Accounts,
staff training in operations and computer
technology advances, managed operational
development during transition.

10. 1997-1998 TBOC FINANCIAL PLANNING SERVICES
Indianapolis, IN
1997-1998 TBOC FINANCIAL PLANNING SERVICES
Indianapolis, IN
 Accounting Automation Services & Training
 Gresk & Singleton, Attorneys at Law
 Analyzed, refined and improved existing
operations systems for accounts payable and
receivable
 Reviewed existing procedures, revised, and
developed operations for management of A/R and
A/P.
 Managed existing general ledger, accounts
payable, accounts receivable, daily deposits, and
monthly financial reports, payroll and tax returns
for Federal and State.
 Supervised administrative support staff and
trained new hire for bookkeeping maintenance
 Accomplishments: Dbase Automation and
customization using QuickBooks Pro, staff
training of attorneys in operations and computer
technology advances, managed operational
development of A/R & A/P during transition.
 Accounting Automation Services
 Summers Funeral Home
Indianapolis, IN
 Provided computer automation of all accounting
operations for monthly invoicing, accounts
payable and receivable, expense reports, and
records for tax filing,
 Managed existing general ledger, accounts
payable, accounts receivable,
 Prepared payroll and tax returns for Federal and
State
 Accomplishments: Dbase Customization using
QuickBooks Pro, staff training in operations,
managed operational development during
transition

 Financial Reporting and Auditing Services
 Boatright Funeral Home,
Indianapolis, IN
 Provided computer automation of all accounting
operations for monthly invoicing, accounts payable
and receivable, expense reports, and records for tax
filing,
 Developed and managed general ledger, accounts
payable, accounts receivable, daily deposits, payroll
and tax returns for Federal and State, and monthly
financial reports for Trustee and attorneys under
Chapter 11 Reorganization proceedings.
 Prepared payroll and tax returns for Federal and
State.
 Supervised administrative support staff
 Accomplishments: Successfully organized financial
Dbase Automation and customization using
QuickBooks Pro, staff training in operations and
computer technology advances, managed
operational development of accounting during
transition
 Operations Management Services
 Savary Cleaning
Indianapolis, IN
 Provided small business management services for
monthly invoicing, general ledger, accounts payable
and receivable, expense reports, payroll, tax
filing, marketing and advertising, price negotiations
and contract preparations; Customer base of 7-
10 buildings covering 45K sqft for 5 day a week
service.

12. Property Management Services
 Property Management
 Commercial, Business & Apartment Leasing,
Residential Leasing
 Property Care
 Tenant Care
 Owner Care
 Online Property Advertisement
 Detailed Rental and Vacancy Reports
 Property Owner Accounting and Reporting
 Property & Tenant Accounting
 Online Rental Applications

 Customizable Income/Expense Reports
 Automatic Recurring Transactions
 Tenant Screening & Criminal History
 Automated ACH Payments from Tenants
 Automatic Reminders
 Tenant Online Account Maintenance
 Online File Storage
 Maintenance Work Orders
 Renovation Scheduling
 Tenant Notifications
 Schedule-E Tax Reports


 Hotel/ Motel, Boutique, & Resort Management
 Revenue Management – Forecast and Budgeting
reports, LNR Statistics, Regrets/Denial Reports;
Weekly Revenue Management; Marketing and
Competitive Analysis
 Operational Management – Brand standard
Management; Manage efficiency improvements for
Sales/Marketing Goals; Daily, Weekly, Monthly
forecasting; Maintain and monitor updates of
Loyalty Rewards program, Manage Group and Event
Guest Services; Oversee daily operations and ensure
all onsite departments adhere to operational and
safety procedures
 Human Resource/Leadership Management –
Determine staffing requirements through weekly
scheduling; Plan and conduct team meetings to
inform, educate and recognize employees; recruit,
interview, select, train/develop, team
building/motivation, evaluate, discipline, and
terminate employees; document disciplinary issues
 Guest Service Department -Monitor and maintain
control of Guest Satisfaction processes and Guest
Service Recovery; Respond to guest concerns and
inquires and submit disputes when necessary; Plan
safety meetings to inform, educate staff on OSHA
Safety in the work place; document incident reports
for Worker’s Comp
 Economic Development and City Planning
 Project Team Management (New Construction/
Renovation) -Planning Committee
Organizing/Negotiating– International Liaison -
Hotel and Construction

13. Property Management Services
2012-Present COTTAGE AVENUE TOWNHOMES, IN
 Online Property Management (16 units)
 Construction Renovation Management
 Work Order Management
 Budget Planning
 Market Strategy
2013 RAMADA WEST PALM BEACH, FL
 Front Desk Operations (162 Rooms)
2010- 2012 HOLIDAY INN EXPRESS & SUITES, TN
 Property Management (81 Rooms)
 Staffing
 Guest Relations
 Sales Coordinator
 Operations
 Rooms Control and Inspection
 Housekeeping
 2009 COMFORT INN & SUITES, FL
 Front Office Manager
 Sales Coordinator
 Agent Guest Services
 Night Auditor
 Executive Housekeeper/Inspector
2004 BEST WESTERN, TN
 Front Desk Reception
Industry Brands

14.  OUR NEW SERVICES ARE READY FOR YOU!

 SMALL PROJECTS SERVICES AVAILABLE
 Computer Automation of Operations:
 General Clerical Support:
 Office Structure Organization:
 Small Business Development Services:
 PLEASE SEND YOUR PROJECT REQUEST TO:
 CONTACT US:
www.thebusinessorganizingcenter.com
 THE BUSINESS ORGANIZING CENTER (TBOC)–
 teria mat`am, MBA, BS, CPM
P.O. Box 20575 West Palm Beach, FL 33416
 (850) 226-2069
 info@thebusinessorganizingcenter.com
 sales@thebusinessorganizingcenter.com
 teria@thebusinessorganizingcenter.com

15. Thank you for your time.
We hope to hear from you soon.
Exit “TBOC”