Tickit on Demand Brochures

Unit 2, 7 Packard Avenue
Castle Hill, NSW 2154
Phone: +61 2 8831 6395
Fax: +61 2 8831 6397
Email: info@tickitsystems.com.au
Website: www.tickitondemand.com.au
Tickit Systems Pty Ltd is an Australian owned and operated company located in Castle Hill, NSW.
We develop and market web based GRC and BCP solutions with the features you need, crisp, clean
design, great service and an affordable price. Tickit On Demand, our cloud based GRC solution, was
launched in 2007 and has a consistently growing customer base. Tickit Systems is proud to have been
awarded ISO 27001:2013 Information Security Management System certification. For more information
about Tickit Systems or our award winning suite of products, please visit www.tickitondemand.com.au.
Tickit On Demand sets the standard!
Tickit On Demand delivers a
comprehensive Governance Risk and
Compliance system in an intuitive, easy
to use package.
OVERVIEW
An integrated solution
Risks, Compliance Obligations, Incidents and
Audits can all be managed within a single
application, Tickit On Demand. Modules can be
linked, providing an integrated view of you total
GRC environment.
Facts on your fingertips – Smart Search
Tickit includes Smart Search functionality at the
top of every Tickit screen. You can search for
information across the Tickit database
regardless of the module you are working in.
Simplified reporting
Tickit On Demand includes a full suite of
template reports, and the capability to
reconfigure and customise them to meet your
own requirements. Simplified charts can be
included, and multiple export tools provide
flexibility for reporting and using your data.
Configurable Home Page
Every user has access to the Tickit Homepage,
an individually customisable and configurable
dashboard offering simple graphics to display
vital information. The Homepage also includes
the My Actions Bar, an individualised display of
all upcoming actions for each user.
Email reminders ensure you always attend
to important activities
Email reminders alert users when activities are
due, or overdue, and escalate tasks to
managers when overdue.
OUR CUSTOMERS
Tickit is used by leading global organisations in a
variety of market sectors including Financial
Services, Education, Superannuation/Pensions,
Insurance, Government Agencies and
Departments, Healthcare, Manufacturing and Not
for Profits. Some of these organisations are:
 Metlife
 NRMA
 Allianz Insurance Australia
 BlackRock Investment Management
 genU Karingal St Laurence
 Able Australia
 Optus
 Flinders Ports
 IFM Investors
 Department of Local Government and
Communities, Western Australia
 Hastings Fund Management
 Central Highlands Water
 RACWA
 Department of Finance, Western Australia
There is an simple reason for this widespread
acceptance; Tickit On Demand delivers more
features at less costs, with a focus on the essentials
eliminating the superfluous.

Phone: +61 2 8831 6395
Fax: +61 2 8831 6397
Would you like a demonstration of the Tickit On Demand system? For a full, no obligation
demonstration of Tickit On Demand, please contact our office on 02 8831 6395, or email
infor@tickitondemand.com.au with your requirements. Alternatively, you can register your interest via
our website www.tickitondemand.com.au and one of our consultants will contact you to arrange a
demonstration.
FUNCTIONS AND FEATURES
Risk Management
Tickit On Demand is aligned with the ISO
31000 risk management standard, and enables
you to quickly and easily assess your risks,
generate reports and store a history of risk
information.
Compliance
In Tickit On Demand, compliance obligations
can be allocated and scheduled, requiring sign-
off when due. You can even request evidence
or comments as part of the signoff. Reports can
be generated that highlight information such as
exceptions, overdue tasks, and progress notes.
These reports provide total visibility of your
compliance status.
Managing Incidents, Complaints, Feedback
and other issues
The Tickit On Demand Incident module allows
you to publish forms for reporting incidents,
complaints, breeches, feedback or any other
issues. The forms can be published on your
intranet for staff use, or on your Internet home
page for use by the public. Access permissions
and process flows are individually configured
for each incident form and allow total control
over the data visibility across your organisation.
Audit Management
Tickit On Demand enables you to manage
audits easily and effectively. Audits can be
allocated to internal auditors, audit results
recorded (including evidence documents),
audit findings can be managed and progress
on agreed actions tracked
An easy to use system
Our aim is an intuitive and easy to use product.
This simplifies deployment, lowers costs and
results in more people using system, making it
easier to reach your GRC goals.
Configurable, Adaptable and Evolving
Tickit On Demand’s flexibility allows for
terminology changes, custom fields and
configured reports to provide a truly tailored
solution. What’s more, our development is
guided by our clients, with new features and
improvements based on client feedback.
Delivery to Implementation in a blink
Tickit On Demand’s Software as a Service
(SaaS) delivery model means instant
deployment. No hardware requirements or
software installs are necessary. All you need is
an up to date browser and you are good to go.
Which Tickit On Demand Plan is right for me?
Tickit On Demand is available is three plans; Plus,
Premium and Enterprise.
Plus Premium Enterprise
Risk   
Compliance   
Incident  
Audit 
Let us know your needs and we can work with
you to fully address your GRC requirements.

Phone: +61 2 8831 6395
Fax: +61 2 8831 6397
Factsheet: Not For Profit Organisations
Tickit On Demand offers an
unbeatable solution for Not For
Profit organisations.
By combining feature rich solutions with
our subsidised pricing, Tickit On
Demand frees your staff to deliver
services rather than manage systems.
Tickit On Demand is the ideal compliance,
incident, risk and audit management software
for Not for Profits organisations. It provides all
the features your organisation needs in a well-
designed package which is tested for ease of
use, currently managing thousands of risks for
notable and worthy organisations.
Notably, Tickit On Demand is extensively
configurable to meet your needs and does not
require expensive consulting.
Tickit On Demand engages your staff members
and is the best way to quickly and successfully
implement compliance, risk management and
processes irrespective of the size of the
organisations. This makes Tickit On Demand
the GRC solution of choice for leading Not for
Profit organisations
FUNCTIONS AND FEATURES
Simplified reporting
Tickit On Demand includes a full suite of
template reports, and the capability to
reconfigure and customise them to meet your
own requirements. Simplified charts can be
included, and multiple export tools provide
flexibility for reporting and using your data.
Configurable Home Page
Every user has access to the Tickit Homepage,
dashboard offering simple graphics to display
vital information. The Homepage also includes
the My Actions Bar, an individualised display of
all upcoming actions for each user.
Email reminders ensure you always attend
to important activities
Email reminders alert users when activities
are due, or overdue, and escalate tasks to
managers when overdue.
OUR CUSTOMERS
A small sampling of our not-for-profit users attests
to the capabilities of Tickit On Demand software.
Some of these organisations are:
 genU Karingal St Laurence
 Ability Options
 Able Australia
 WCIG
 headspace Australia
 Danila Dilba

Phone: +61 2 8831 6395
Fax: +61 2 8831 6397
demonstration.
NOT FOR PROFIT BENEFITS
Real savings in time and money
Tickit On Demand means real savings in time
and money for Not for Profit Organisations.
Leading NFP organisations use Tickit On
Demand to manage and track compliance,
risks, incidents, complaints, audit findings and
many other issues which are typically managed
using spreadsheets. Tickit On Demand
consolidates information into one database,
allows for automated scheduling of activities
and generates great reports. By simplifying the
management of your GRC environment,
valuable funds can be saved and redirected to
other activities.
Managing Incidents, Complaints, Feedback
and other issues
Incidents, feedback and complaints are
reported all the time. They need to be managed
immediately rather than put off for the next staff
meeting. The Tickit On Demand Incident
module allows you to publish various forms for
reporting these issues. The forms can be
published on your intranet for staff use, or on
your Internet home page for use by the public.
Access permissions and process flows are
individually configured for each incident form
and allow total control over the data visibility
across your organisation.
Managing compliance contract deliverables
and much more
Not for Profits are faced with a raft of legislative
obligations, funding agreements, accreditation
and internal policies and procedures. The
Board, CEO and Management need an
effective system to ensure that these
obligations are being met. In Tickit On Demand
these obligations can be allocated as tasks to
staff who can easily sign them off when due
and even attach evidence or make comments.
Reports can be generated that highlight
information such as exceptions, overdue tasks,
and progress notes. These reports provide total
visibility of your compliance status.
Risk Management
Many Not for Profits grapple with what ‘Risk
Management’ is. A recent survey of Australian Not
For Profits found that 41% do not have a Risk
Management Policy and over 50% do not have a
risk register. Tickit On Demand is aligned with the
ISO 31000 risk management standard, and takes
the complexity out of risk management. Tickit On
Demand enables you to quickly and easily generate
a risk register for your Board and store a history of
risk information.
Audit Management
Accreditation and the internal audit process can be
an onerous task for Not for Profits. Tickit On
Demand enables you to manage audits effectively.
Audits can be allocated to internal auditors, audit
findings can be managed and progress on agreed
actions tracked

Phone: +61 2 8831 6395
Fax: +61 2 8831 6397
Factsheet: Risk and Compliance
FEATURES & FUNCTIONALITY
Tickit On Demand is feature rich in three
distinct ways;
 it is a comprehensive GRC system that
provides complete risk management
and compliance in a single package,
 it delivers a readymade pathway for
beginners to get started quickly, and
 it offers extensive facilities to tailor the
solution for experienced users.
Dashboard
Every user has access to the Tickit Home page,
dashboard. Useful information includes;
 interactive risk matrix
 starred reports
 interactive task status display
 and many more
The Home page also includes the My Actions
bar, a concise display of upcoming actions for
the each individual user, including current
status and direct link for completion.
RISK MANAGEMENT
Tickit On Demand is aligned with the ISO 31000
Standard and the interactive assessment of
risks renders an instant response to the user.
Using the graphical risk matrix allows easy
entry of the assessment results. What’s more,
ALL changes to risks and risk assessments are
recorded to create a full audit trail.
Risk Owners
Risk Assessments can be allocated to a Risk
Owners, with the ability to define assessment
schedules and response parameters able to be
customised for individual assessments.
Risk Mitigation Tasks provide a superior
way to manage Action Plans
Risks can be managed with risk mitigation
tasks and associated action plans. These tasks
can be allocated to staff with a target due date
and with a pre-defined frequency, if required.
Staff can then sign off when tasks have been
completed.
Risk Reports
A comprehensive suite of standard reports are
included, and are easily customisable to meet
your requirements. They include risk registers,
risk footprint reports, risk assessment reports
and risk task results report. These reports
clearly show risks, assessment results and the
status of related tasks and action plans.

Phone: +61 2 8831 6395
Fax: +61 2 8831 6397
demonstration.
COMPLIANCE MANAGEMENT
Compliance Obligations
Tickit On Demand provides Compliance
management via our fully customisable Tasks
module. Compliance can be tracked against;
 legislation
 requirements set by accreditation
bodies
 internal policies and procedures
Our open framework allows full control over
categories, customised fields, allocation
details, scheduling and frequency of required
actions.
Evidence and Reference Documents
Task allocations can be configured to enforce
evidence demonstrating compliance or
completion. Tasks can also be linked to
reference documents, located either on your
intranet, on the internet or uploaded into the
Tickit Documents module.
Compliance Reports
A full suite of customisable task reports are
included. They include task registers, task
footprint reports, task result reports and
overdue tasks reports, and many more. These
reports provide total visibility of your
compliance status.
While Governance, Risk and
Compliance is often at the forefront
of our day to day concerns, we often
relegate Business Continuity
Management to the background.
Tickit Systems has challenged this
notion.
We have added Linus Revive, a
multi-award winning ISO 22301
Compliant Business Continuity
Management Software to our suite
of integrated offerings.
Linus Revive was awarded BCI
Global Continuity and Resilience
Provider (Service/Product) in 2015.
If you are interested in finding out
more about Linus Revive, visit us at
www.linusrevive.com.au

Phone: +61 2 8831 6395
Fax: +61 2 8831 6397
Factsheet: Incidents and Audits
INCIDENT MANAGEMENT
Fully flexible Incident Forms
Tickit On Demand includes a flexible Incident
Form builder, allowing full configuration over
form design. As a result, forms can be designed
individually for a multitude of uses, including;
 Incident forms
 audit findings
 breach reports
 contract registers
 and many more
Global availability
Once a form has been created, you have the
ability to publish the form outside the Tickit On
Demand system. Each Incident form can have
a unique URL that can then be embedded into
Internet or Intranet pages, desktop icons,
emails or other applications. Forms published
outside of your Tickit On Demand system do
not require a user licence to complete, giving
you the ability to gather information from your
entire organisation in a cost effective manner.
Access Control and process flow defined
form by form
Incidents and issues can have sensitive
information in them and any organisation
needs to be able to restrict access. In Tickit On
Demand you can control who has access to
which types of issues, on a form by form basis.
Permission definitions control who has access
to view, manage or review the forms. Access
permissions may even be granted based on the
business unit or location identified in the form.
Let your Incidents inform your Risks
Tickit On Demand allows you to integrate
individual Incidents with the other modules to
provide a full visibility of the GRC
environment. Allowing Risk Owners to see
incidents linked to the Risk being assessed
provides for informed decision making and
better quality results.
Manage Incidents via linked tasks
To assist managing Incidents, tasks can be
created and linked to each incident. These
tasks can be allocated to staff with a target due
date, completion requirements and scheduling
details, if required. Staff can then sign off when
tasks have been completed, with the results
visible from the incident form itself.
Full Audit trail on every Incident
Each incident includes an Incident Diary, where
every change to the incident is recorded and
freeform Diary Notes can be added. This
provides a full audit trail which can be viewed
online or included in reports. These reports
clearly show all incident fields, including the
Incident Diary, as well as linked tasks and task
results.

Phone: +61 2 8831 6395
Fax: +61 2 8831 6397
demonstration.
AUDIT MANAGEMENT
Create and Schedule Audits
You can create any type of audit or checklist
based assessment in Tickit On Demand. Once
created, the Audit can be allocated to one or
more users, with full flexibility over the
checklists to be completed and the scheduling
of the Audit. Audits can be one-off or allocated
to an ongoing schedule.
Why re-type when you can import!
Once you have created an Audit Plan, your
checklists and questions can be added. You
have the choice of manually entering them,
importing from an external file or selected them
from the Question Bank. The Question Bank
allows you to create Checklists and Questions
then add them to multiple Audit Plans. What’s
more, the Questions can be maintained
centrally and the updates flow out to all pending
Audits.
Record Audit Responses, Audit Findings
and Agreed Actions in one place.
As well as recording the responses to the
checklist questions, any Audit Findings and
Agreed Actions can be entered as part of the
overall audit process. This means that they are
all automatically linked allowing integrated
reporting of Audits, Findings and Actions.
While Governance, Risk and
Compliance is often at the forefront
of our day to day concerns, we often
relegate Business Continuity
Management to the background.
Tickit Systems has challenged this
notion.
We have added Linus Revive, a
multi-award winning ISO 22301
Compliant Business Continuity
Management Software to our suite
of integrated offerings.
Linus Revive was awarded BCI
Global Continuity and Resilience
Provider (Service/Product) in 2015.
If you are interested in finding out
more about Linus Revive, visit us at
www.linusrevive.com.au

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