This pharmaceutical company needed an IT services provider with healthcare experience to help safely dispense patient medicines. EarthLink Business provided secure cloud hosting, email security, and file transfer services to help the company comply with regulations and focus on patient care while reducing costs. Virtualization and cloud services improved redundancy, uptime, and security. The solutions saved staff time and lowered the IT bottom line within a year.

1. Pharmaceutical
Because our customer enables healthcare providers to efficiently
and safely dispense vital patient medicines, they must have an IT
services provider with solid healthcare experience and execution,
and timely, responsive customer care. At EarthLink Business,
we specialize in managing the rapidly changing IT needs of the
healthcare sector, and are truly proactive in helping our clients
maximize their efficiency. We stay ahead of the technology curve
and are careful stewards of their data, freeing them to focus
on patient care.
Mike Salviski : Director, Data Center Solutions
EARTHLINK BUSINESS
Challenges An EarthLink Business customer, this
provider of technology-based solutions
As the provider of a highly specialized pharmaceutical inventory to the pharmaceutical market designs,
control platform, this EarthLink Business customer must adhere to strict develops, installs and services innovative
encryption, archival, and privacy standards for the highly confidential technology-based solutions to meet the
unique regulatory and budgetary challenges
data and client information they deal with on a daily basis. With
of today’s pharmacies. Their innovative,
approximately 150 internal users, they initially approached EarthLink
proprietary system is a technologically
Business for secure hosting of their Exchange email and SharePoint integrated, in-house pharmacy platform
in a private environment after a disappointing experience with a which includes a fully automated, remotely
competitor. EarthLink responded to their needs with a solid solution monitored medication dispensing center
at a fair rate. But within six months, their IT management realized onsite at the customer facility. Their highly
that they would benefit from an additional layer of security and trained team of technicians provides
encryption, and would dramatically reduce their IT costs by live, 24/7 support for nurses and facility
moving to a virtual environment using cloud hosting. staff, and a customizable, integrated
information management and reporting
system designed to track and predict
Solution medication trends, physician prescribing
patterns, and formulary compliance. This
To best comply with HIPAA security regulations, minimize IT staff EarthLink Business customer relieves clients
burden, and conserve capital expense, Secure eMail Suite from of burdensome regulatory compliance,
EarthLink Business was the answer. By consolidating their resources providing revenue-enhancing predictive
and increasing efficiency through virtualization, EarthLink not only analyses so they can focus on patient care.
saved this client money, but increased their control, enabling faster
development and deployment, increased responsiveness, and
helped them become compliant in the vital area of email security.
Virtualization and cloud/datacenter services give them levels of
redundancy and automatic fail-overs to maximize service uptime.
Encryption and layers of network and email firewalls protect their
overall environment.
VMware Cloud Hosting took the headache out of their secure data
storage, creating a private, virtual environment (VPS) to support all
of their needs so they could focus on other priorities.
In addition, as the financial firm identified a need for secure transfer
of large files, EarthLink’s IT Services team demonstrated, then delivered,
the Secure File Transfer Portal Service. This solution assures all parties
that confidential data is encrypted, both at-rest and in-transit.
MANAGED IT SERVICES
1-800-957-4872 | www.earthlinkbusiness.com

2. Pharmaceutical
Results & Benefits
Only a year after implementing their EarthLink Business cloud solution,
this customer has not only reduced their IT bottom line, but also saved
countless hours of staff time. “Because our customer enables healthcare
providers to efficiently and safely dispense vital patient medicines, they
must have an IT services provider with solid healthcare experience and
execution, and timely, responsive customer care,” said Jeff Thon, IT
Security Consultant for, EarthLink Business. “At EarthLink Business, we
specialize in managing the rapidly changing IT needs of the healthcare
sector, and are truly proactive in helping our clients maximize their
efficiency. We stay ahead of the technology curve and are careful
Why EarthLink Business? stewards of their data, freeing them to focus on patient care.”
EarthLink Business is a leading IT services,
network and communications provider
to more than 150,000 businesses
nationwide. EarthLink empowers
customers with managed IT services
including cloud computing, data centers,
virtualization, security, applications
and support services, in addition to
nationwide data and voice IP services.
The company operates an extensive
network including 28,000 route fiber
miles, 90 metro fiber rings and 4 secure
data centers providing ubiquitous IP
coverage across more than 90 percent
of the country. EarthLink’s award-winning
reputation for both outstanding service
and product innovation is supported by
an experienced team of professionals
focused on best-in-class customer care.
Anytime, anywhere, EarthLink keeps
customers connected and businesses
empowered. Our leading-edge managed
IT, network and communications
services deliver the superior and secure
experience our customers value and trust.
This case study profiles a real EarthLink Business customer, but
the name was omitted to protect their privacy and security.
MANAGED IT SERVICES
1-800-957-4872 | www.earthlinkbusiness.com