1. CURRICULUM VITAE
THABISO FREEMAN
MOLELEKWA
P O Box 25723
Gaborone
Botswana
freemanmolelekwa@gmail.com
+267 74092489
72609408
Birth Date:23-01-1989
Birth Place: Gaborone
Nationality: Motswana
Visa Status:
Languages: English & Setswana
EDUCATION BACKGROUND
PRIMANRY SCHOOL JUNIOUR SHOOL SENIOR SCHOOL
MAISANTWA P
SCHOOL
BOKAMOSO J SCHOOL ST JOSEPH COLLEGE
2002 2007 2007
B C 32
2. WORK EXPERIENCE
COMPANY: Petrus Investments
TITLE: Same Skilled Electrical Supervisor: 2011-03-25 to2011-09-05
RESPONSIBILITIES:
Plan and supervise the work of electricians
Plan and estimate electrical jobs
Maintain records on electrical jobs and assign to appropriate personnel.
Assist in coordinating job assignments with the other trades, e.g., plumbers, carpenters, etc.
Advise coordinator and assistant director of technical problems concerned with installation,
modification and repair of electrical assignments
Recommend procedure revisions when necessary to fully utilize assigned personnel and
equipment.
Inspect work to ensure compliance with standard procedures and electrical assignments.
Examine electrical services for proper working procedures
COMPANY: YAMADA LUBRICATIONS BOTSWANA
TITLE: Lubricating Technician: 2012-02-01 to 2012:09-01
RESPONSIBILITIES:
Installing greasepumps on mining machines
Servicing greasepumps
Making sureall machines had grease
Making daily reports on greasing systems
COMPANY: OSEG GROUP
TITLE: Call center Agent: (2013-12-23 to 2014-03-01)
RESPONSIBILITIES:
Answering calls on daily basis
Handle customer enquiries telephonically
Research required information using available resource
Manage and resolve customer complaints
Provide customer with product and services information
3. Enter new customer information into the system also update existing information.
Identify and escalate priority issues
Follow up customer calls and queries where necessary
COMPANY: OSEG GROUP (ORANGE BOTSWANA OUTSOURCER)
TITLE: Supervisor: (2014-03-01 to Date)
RESPONSIBILITIES:
Provide daily reports on shift performance
Manage by walking around. Be visible to answer questions.
Manage a team of call center agents.
Be available to affect the entirety of the team's operations
Take calls that your agents can't handle and be available when an agent appears to
need assistance.
Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls
waiting, abandonment rate, etc
Motivate and encourage agents through positive communication and feedback
Review the past week's performance, including statistics, results and expected
Target
Keep track of attendance, daily statistics, paid time off, sick leave
Create and maintain files on each agent as they relate to attendance, production, and
reviews.
Present to the Project Manager at the conclusion of each week a breakdown of the past
week's monitoring checklists and a written performance summary of the team
COMPETENCES
Computer skills(Microsoft Word, Excel, Power Point,)
Communication skills.
SUPERVISORY SKILLS.
Stress management
Problem solving
Technical Acumen
