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Mohamed Fouad Yassin Presentation for 3rd SS Bahrain Forum [updateds]

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Mohamed Fouad Yassin Presentation for 3rd SS Bahrain Forum [updateds]

  1. 1. The Excellence C enter w w w .theexcellencecenter.org Six Sigma Implementation in MENA Region across Industries Presented by : Mohamed Fouad Yassin Updated Version available to download on: www.theexcellencecenter.com 3rd Six Sigma Forum in Bahrain
  2. 2. The Excellence C enter w w w .theexcellencecenter.org 2 www.theexcellencecenter.org December 28,2015 Contents 1. Ranking of industries implementing Six Sigma in MENA region. 2. Implementation trends in MENA Region 3. Six Sigma Deployment Models in MENA Region 4. Six Sigma Initiatives Sources [IndividualsVS Organizations] 5. Number of Six Sigma Certified Professionals in EGYPT 6. Implementation of versus Excellence Models: Six Sigma, Lean,TQM, EFQM, MBNQA per sector in MENA Region 7. Six Sigma Implementation Road Map 8. Implementation Success Factors in MENA Region 9. Samples of Six Sigma Implemented projects inTelecom 10. Samples of Six Sigma Implemented projects in Software 11. Samples of Six Sigma Implemented projects in Banking& Finance 12. Samples of Six Sigma Implemented projects in Manufacturing 13. Samples of Six Sigma Implemented projects in Pharmaceuticals 14. Samples of Six Sigma Implemented projects in Healthcare 15. Samples of Six Sigma Implemented projects in Oil & Gas 16. Samples of Six Sigma Implemented projects in Real Estate 17. Samples of Six Sigma Implemented projects in Agriculture 18. Samples of Six Sigma Implemented projects in Governmental 19. Samples of Six Sigma Implemented projects in Education
  3. 3. The Excellence C enter w w w .theexcellencecenter.org 3 www.theexcellencecenter.org December 28,2015 1.Ranking of industries implementing Six Sigma in MENA region. RANKING OF INDUSTRIES IMPLEMENTING SIX SIGMA IN MENA REGION
  4. 4. The Excellence C enter w w w .theexcellencecenter.org 4 www.theexcellencecenter.org December 28,2015 2.Implementation trends in MENA Region UAE EGYPT KSA Qatar Kuwait Bahrain Oman Libya Sudan RANKING OF COUNTRIES IMPLEMENTING SIX SIGMA IN MENA REGION
  5. 5. The Excellence C enter w w w .theexcellencecenter.org 5 www.theexcellencecenter.org December 28,2015 3.Six Sigma Deployment Models in MENA Region Deployment Models in MENA Region 1.Formal Deployment A company which is seeking implementation of Six Sigma as a methodology for continuous improvement. 2.Informal Deployment. Individuals seeking enhancement of their career by getting certificates in Six Sigma. In Egypt, 35% of informal Deployment turns into a formal, by convincingTop Management with Six Sigma benefits through implementing project with a financial gains proof for their projects.
  6. 6. The Excellence C enter w w w .theexcellencecenter.org 6 www.theexcellencecenter.org December 28,2015 4.Six Sigma Initiatives Sources [Individuals VS Organizations] 0 10 20 30 40 50 60 70 80 90 100 1999 -2000 2001-2002 2003 -2004 2005-2006 2007 -2008 2009-2010 2011 -2012 2012-2013 2014 -2015 % YEAROrganizations individuals
  7. 7. The Excellence C enter w w w .theexcellencecenter.org 7 www.theexcellencecenter.org December 28,2015 5.Number of Six Sigma Certified Professionals in EGYPT 0 500 1000 1500 2000 2500 3000 3500 4000 Green Belt Yellow Belt Orange Belt Champions Black Belt Master Black Belt Number for Six Sigma Certified Professionals in EGYPT
  8. 8. The Excellence C enter w w w .theexcellencecenter.org 8 www.theexcellencecenter.org December 28,2015 6.Implementation of versus Excellence Models: Six Sigma, Lean, TQM, EFQM, MBNQA per sector in MENA Region Lean Manufacturing Six Sigma TQMMBNQA EFQM Dimensions 100% implementation of all Models 0% implementation of all Models 100% implementation of Six Sigma & 50% all Other Models Spider or Radar Chart
  9. 9. The Excellence C enter w w w .theexcellencecenter.org 9 www.theexcellencecenter.org December 28,2015 Lean Manufacturing Six Sigma TQMMBNQA EFQM Banking& Finance Lean Manufacturing Six Sigma TQMMBNQA EFQM Telecom Lean Manufacturing Six Sigma TQMMBNQA EFQM Real Estate 6.Implementation of versus Excellence Models: Six Sigma, Lean, TQM, EFQM, MBNQA per sector in MENA Region
  10. 10. The Excellence C enter w w w .theexcellencecenter.org 10 www.theexcellencecenter.org December 28,2015 Lean Manufacturing Six Sigma TQMMBNQA EFQM Manufacturing Lean Manufacturing Six Sigma TQMMBNQA EFQM Governmental Lean Manufacturing Six Sigma TQMMBNQA EFQM Education Lean Manufacturing Six Sigma TQMMBNQA EFQM Pharmaceuticals 6.Implementation of versus Excellence Models: Six Sigma, Lean, TQM, EFQM, MBNQA per sector in MENA Region
  11. 11. The Excellence C enter w w w .theexcellencecenter.org 11 www.theexcellencecenter.org December 28,2015 Lean Manufacturing Six Sigma TQMMBNQA EFQM Healthcare Lean Manufacturing Six Sigma TQMMBNQA EFQM Oil & Gas Lean Manufacturing Six Sigma TQMMBNQA EFQM Agricultures 6.Implementation of versus Excellence Models: Six Sigma, Lean, TQM, EFQM, MBNQA per sector in MENA Region
  12. 12. The Excellence C enter w w w .theexcellencecenter.org 12 www.theexcellencecenter.org December 28,2015 7.Six Sigma Implementation Road Map Sources of Improvement projects Funneling to select Best project Six Sigma Project (CriticalY) Effort Benefit Define Team Selection Verify Mission VOC Project Charter Measure Data Collection Process Understand Verify MSA Process Baseline Possible Xs Analyze Test Theories Identify Root Cause Improve Identify Remedies Choose best remedy Design for remedy implementation Control Adopt Remedy Measure After & Before Sustain Gains Define Measure AnalyzeImprove Control Customer dashboards Customer Complaints Surveys and scorecards Gab Analysis or SOWT Other improvements Variation Benchmarking Brainstorming Analysis of critical processes Financial analysis Internal problems
  13. 13. The Excellence C enter w w w .theexcellencecenter.org 13 www.theexcellencecenter.org December 28,2015 8. Implementation Success Factors in MENA Region Motivation • Management Commitment Need For Change • Burning Platform Buy-in • Training Customer focus • Performance measures
  14. 14. The Excellence C enter w w w .theexcellencecenter.org 14 www.theexcellencecenter.org December 28,2015 9.Samples of Six Sigma Implemented projects in Telecom Improve Billing errors. Reduce Calls AHT. ReduceTime Needed for Site Installations. Reduce ResolutionTime for Customers’ Issues. Improve Sales Productivity. Reduce Network Congestion. Improve Customer Satisfaction. Improve MTTR. Improve MTBF.
  15. 15. The Excellence C enter w w w .theexcellencecenter.org 15 www.theexcellencecenter.org December 28,2015 10.Samples of Six Sigma Implemented projects in Software Reduce Software DevelopmentTime. ReduceTesting Time. Reduce Complaints ResolutionTime. Reduce Rework in Retesting Applications. Increase People Effectiveness. Reduce Number of Contracts Lost. Reduce MTTR of Applications. Reduce LeadTime to Resolve Customer Complaint.
  16. 16. The Excellence C enter w w w .theexcellencecenter.org 16 www.theexcellencecenter.org December 28,2015 11.Samples of Six Sigma Implemented projects in Banking& Finance Reduce AHT for Customers’ calls. Reduce AWT for customers’ calls. Improve customer satisfaction. Reduce waiting time on call. ReduceTime of Processing a Transaction. ReduceTime of Approval Cycle. Reduce ApplicationTime. Expedite the issuance of reinsurance policies Improve Responsiveness to Customers Complaints
  17. 17. The Excellence C enter w w w .theexcellencecenter.org 17 www.theexcellencecenter.org December 28,2015 12.Samples of Six Sigma Implemented Projects in Manufacturing Reduce Manufacturing CycleTime. Improve Customer Satisfaction. Reduce Inventory levels. ReduceWarranty Costs. Reduce Rejections & Defects. Eliminate Production Rework. Reduce Costs of Poor Quality. Reduce Delivery Delays. Reduce Breakdowns. ImproveYield. ReduceVariation for process parameters Reduce Energy Consumptions.
  18. 18. The Excellence C enter w w w .theexcellencecenter.org 18 www.theexcellencecenter.org December 28,2015 14.Samples of Six Sigma Implemented projects in Healthcare Improve lead time of assignment of patient caregivers Increase response of triage in Emergency department Improving Medical Bill Review CycleTime Improving Purchase Order Process Improve Medication Administration Process Reduce Patient falls ReducingTurnaroundTime of Lab Reports in the ICU
  19. 19. The Excellence C enter w w w .theexcellencecenter.org 19 www.theexcellencecenter.org December 28,2015 13.Samples of Six Sigma Implemented projects in Pharmaceuticals Reduce Batch Release CycleTime Reduce Losses in Mixing Process Yield Improvement Coater Reliability Improvement Reduce Institutionalized delay & registration time Reduce Inventory Optimize Spray Nozzle Performance Improve Contents Uniformity Reduce Errors in Packaging. Reduce Batch Record lead time
  20. 20. The Excellence C enter w w w .theexcellencecenter.org 20 www.theexcellencecenter.org December 28,2015 15.Samples of Six Sigma Implemented projects in Oil & Gas and petrochemicals Reduce failure Rate ofValves. Reduce no of Safety accidents. Energy saving. Reduce litigation costs. IncreaseYield. Reduce Overheads Costs. Reduce Cost of Drilling. Increase of NGL total yield Reduce LeadTime for RefurbishingWellheadValves
  21. 21. The Excellence C enter w w w .theexcellencecenter.org 21 www.theexcellencecenter.org December 28,2015 16.Samples of Six Sigma Implemented projects in Real Estate Improve the Delay Launching of Residential Project Reduces logistics Problems. Reduce delivery time of units Fuel Savings Increase Customer Satisfaction ReduceWaitingTime for Incoming Calls Reduce Purchasing Lead time Reduces Errors in Residential Units’ Contracts Reduce Paper & Ink Consumptions Reduce Defect in Residential Units Finishing
  22. 22. The Excellence C enter w w w .theexcellencecenter.org 22 www.theexcellencecenter.org December 28,2015 17.Samples of Six Sigma Implemented projects in Agriculture Reduce the OSHA Recordable Rate Reduce Cost of Transportation Improve DeliveryTime Reduce Packaging Defects
  23. 23. The Excellence C enter w w w .theexcellencecenter.org 23 www.theexcellencecenter.org December 28,2015 18.Samples of Six Sigma Implemented projects in Governmental Overtime Reduction. Increase Citizens’ Satisfaction Reduce Governmental Services DeliveryTime Increase Employees’ Satisfaction Improve Effectiveness of Services. Reduce Costs of Providing Services Reduce Lead time for Issuing a Business License Cost Reduction of Storing Information. Reduces Ink used American Society for Quality (ASQ). The goal of the Good Works Initiative is to transfer Quality knowledge to not-for-profit, community-based organizations. American Society for Quality (ASQ). The goal of the Good Works Initiative is to transfer Quality knowledge to not-for-profit, community-based organizations. Public Sectors Private Sectors The public sector lagged the private service sector in Six Sigma Implementation
  24. 24. The Excellence C enter w w w .theexcellencecenter.org 24 www.theexcellencecenter.org December 28,2015 19.Samples of Six Sigma Implemented projects in Education Improve Satisfaction of Professional Certificates Students. Increase Success Rate of Candidates. Increase Studies Effectiveness.
  25. 25. The Excellence C enter w w w .theexcellencecenter.org 25 www.theexcellencecenter.org December 28,2015 Q&A

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