Strengthening Customer Relationships with Text Messages

1. Strengthening Customer
Relationships with Text
Messages
By: TextMarks

2. Strengthening Customer Relationships with
Text Messages
TextMarks, a short message service (SMS) company, helps businesses and
nonprofit organizations connect with customers through text messages. By
providing this simple business solution, TextMarks has allowed numerous
companies to improve their customer communications.

3. Strengthening Customer Relationships with
Text Messages
Texting is the medium of choice for a large percentage of consumers,
according to recent data from tracking group InfoMate. Research shows that
individuals in the United States send and receive five times as many texts as
telephone calls, while 75 percent of millennials choose to text instead of making
telephone calls. Many businesses are taking advantage of this trend by
incorporating text messaging into their customer service plans.

4. Strengthening Customer Relationships with
Text Messages
Text messages also provide companies with an effective way to get timely
feedback. By texting a survey link after a customer’s recent visit or purchase,
companies make responding to surveys easier for customers. Text messaging
can even increase repeat business by providing coupons or other offers, which
may help build customer loyalty and improve customer relationships.