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Connecting with Your
 Millennial Members       Text




                  SEE 2010 Nashville
 Jeff Kallay, VP Consulting “Apostle of Authenticity”
Manage the Expectations
       15 American Generations
      4 Cycles = 4 Stage/2 Stroke
             Generation X
              Millennials
  Chase the goal not the technology
   Discussion and Media Resources
Disclaimers
“In America, each generation
     is a new people.”
     Alec de Tocqueville, 1830
4
Number of books by Howe and Strauss
 Generations, 13th Gen, The Fourth Turning
          and Millennials Rising

           LifeCourse Associates www.lifecourse.com
4 - Number of books by Howe and Strauss
   Generations, 13th Gen, The Fourth Turning
            and Millennials Rising

             LifeCourse Associates www.lifecourse.com
3
Number of books by Howe and Strauss
Millennials Rising, Millennials Go to College and
        Millennials and the Pop Culture

              LifeCourse Associates www.lifecourse.com
3 - Number of books by Howe and Strauss
 Millennials Rising, Millennials Go to College and
         Millennials and the Pop Culture

               LifeCourse Associates www.lifecourse.com
4
Number of Generations Colliding
      in the Workplace
 Silent, Boomers, Xers and Millennials
         LifeCourse Associates www.lifecourse.com
23.4
Average Number of Years of
  American Generations
         Howe and Strauss
15
American Generations (19 New World)

              Howe and Strauss
4
Number of Generational Cycles and
 Number of Generations Per Cycle
             Howe and Strauss
Revolutionary Cycle
   Name + Birth Years
   Awakening + 1701-1723
     Liberty + 1724-1741
  Republican + 1742-1766
  Compromise + 1767-1791
Civil War Cycle
  Name + Birth Years
Transcendental + 1792-1821
    Gilded + 1822-1842
  Progressive + 1843-1859
Great Power Cycle
 Name + Birth Years
 Missionary + 1860-1882
    Lost + 1883-1900
    G.I. + 1901-1924
   Silent + 1925-1942
Millennial Cycle
           Name + Birth Years
            Boomer + 1943-1960
               X + 1961-1981
         Millennials + 1982-2000/01
15th (Homeland or iGeneration) + 2000/01-20??
4/2
4 Stage/2 Stroke Per Cycle
   The Fourth Turning
         Howe and Strauss
Revolutionary Cycle
Name + Birth Years = Description
  Awakening + 1701-1723 = Idealist
   Liberty + 1724-1741 = Reactive
   Republican + 1742-1766 = Civic
 Compromise + 1767-1791 = Adaptive
Civil War Cycle
Name + Birth Years = Description
 Transcendental + 1792-1821 = Idealist
    Gilded + 1822-1842 = Reactive
  Progressive + 1843-1859 = Adaptive
Great Power Cycle
Name + Birth Years = Description
  Missionary + 1860-1882 = Idealist
    Lost + 1883-1900 = Reactive
       G.I. + 1901-1924 = Civic
   Silent + 1925-1942 = Adaptive
Millennial Cycle
     Name + Birth Years = Description
        Boomer + 1943-1960 = Idealist
            X + 1961-1981 = Reactive
       Millennials + 1982-2000/01 = Civic
15th (Homeland or iGeneration) + 2000/01-20?? = Adaptive
4 Stage / 2 Stroke
Idealist     Idealist birth Civic
Reactive   Reactive birth Adaptive
 Civic       Civic birth Idealist
Adaptive   Adaptive birth Reactive
                   Repeat
Each Generation
   Rebels against the elder-built world and
      against the generation before it.
   (Think X>Boomer and Millennial>X)

Redirects society towards its own inclinations.
Each Generation
      1. Solves the problems facing the prior
         youth generation (Millennial>X)
2. Corrects for the behavioral excess it perceives in
current midlife generation (Millennial>Boomer)
    3. Fills the social role being vacated by the
  departing elder generation (Millennials>G.I.)
Each Generation
Is shaped by their surroundings and by the
    generations with which they interact.

While being born becomes history, and as
       they age they make history.
Types of History
 Social Moment - a brief period of time when people perceive
 historical events to radically alter their social environments.
1. Secular Crisis - when society focuses on reordering the outer
            world of institutions and social behavior.
  2. Spiritual Awakening - when society focuses on changing
       the inner world of values and personal behavior.
Repeating in America
    1. Idealist - encounters a spiritual awakening in rising
       adulthood and a secular crisis entering elderhood.
2. Reactive - encounters a spiritual awakening entering youth,
              and a secular crisis entering midlife.
3. Civic - encounters a secular crisis entering rising adulthood,
         and a spiritual awakening entering elderhood.
    4. Adaptive - encounters a secular crisis entering youth,
           and a spiritual awakening entering midlife.
“A generation that can sneakily trump boomer
                                             X
   narcissism and millennial entitlement.”

 Jeff Gordiner, “X Saves the World: How Generation X Got the Shaft but Can Still Keep Everything from Sucking”
About Generation X
 Born and raised as independent latch-key kids.
    Sexual Revolution, Watergate, Vietnam,
 Gay Rights, High Divorce Rate, Recession and
   Woman’s Movement peppered their youth.

Demonized by Hollywood: Rosemary’s Baby, The
Exorcist, Taxi Driver, Pretty Baby and The Omen.
About Generation X
    Playing to win by half expecting to lose.

Accepting wide gaps between personal outcomes
                 and sex roles.

 Proud of their ability to cut through the hype.
About Generation X
Becoming cautious in family life and gradually
         mellowing in personality.

 Dedicated to starting and maintaining stable
  families, something their Silent generation
                parents did not.
Mommy
Many Generation X women are chosing not to
  return to work after they have children.

            ABC News Special Report “The Mommy Wars”
1988   2004
Millennial
Largest, most wanted, most watched over and
most diverse generation in American history.

              Howe and Strauss “Millennials Rising”
The Three “Kaitlins”




Kaitlin   Caitlin   Kate Lynn
3.6
Average birthrate of Millennials
         (in millions)

        Howe and Strauss “Millennials Rising”
76
              Million Millennials
(vs. 72 million Boomers and 42 million Xers)

              Howe and Strauss “Millennials Rising”
$50k
 Parents willing to pay for an ovum from an
attractive, high IQ, female at a top university

               Howe and Strauss “Millennials Rising”
50%
 Increase in amount of stuff in weight in
average American homes vs. 20 years ago

             US News and World Report, 2008
87%
College freshmen who have never shared
          a room with a sibling

          Chronicle of Higher Education, November 2009
About Millennials
       35% are non-white (and Latino).

       1 in 5 have an immigrant parent,
       1 in 10 have a non-citizen parent.

Largest separation in wealth in American history.
About Millennials
     Celebrated, cherished and protected.
Celebrated by Hollywood: Three Men and Baby,
 Baby Boom, Mr. Mom and Disney princesses.
            Empowered females.
Bike helmets, car seats, nanny cams and more.
About Millennials
         Raised by attached parents.
    “Helicopter Parents” or “Blackhawks”
          transitioning to “Stealth.”
Parents are “Best Friends” and co-purchasing.

       Conservative. Or Conventional?
About Millennials
               Team Oriented.
                Task Oriented.
 Civic Oriented. (not in march on D.C. way)

Want to achieve high standards set for them.
Feel that they have already “paid their dues.”
X and Millennial
You are no longer in control of message or media.
              They are in control.

     They want authenticity and simplicity.
          Stories render authenticity.
X and Millennial
To connect with these generations you cannot
        talk at, you must talk with.

   You must give them the tools to create
their own stories, memories and experiences.
Who is Next?


15th
Homeland or iGeneration
     2000/2001-?
5000
Marketing messages your members are
        assaulted by each day

             Adweek November 2006
90%
Consumers who trust word of mouth,
     vs. traditional advertising

            Adweek November 2006
400+
facebook Social Networks (in millions)


             USA Today February, 2010
35+
50% of facebook users


     USA Today February, 2010
:60
Amount of time 17-25 year olds
     spend on website

            OneStat 2008
3
Number of clicks visitors will spend to find
     what they want on a website

                   OneStat 2008
95%
18-25 Year Olds who are “Big” texters
    (200+ text messages a day)

           Pew Internet and CNN Special Report
4.1
Billion - Daily Text Messages


           Pew Internet
85%
Prefer email over phone


       Reachon.com 2008
40%
Check their email in bathroom using PDA


               Reachon.com 2009
34%
50 years and older that use wireless


              Pew Internet 2010
63%
30-49 year olds that use wireless


            Pew Internet 2010
81%
Millennials that use wireless


          Pew Internet 2010
Reaching Millennials
           Special.
       Paid their dues.
  Best friends with parents.
      Talk with, not at.
            Global.
        Conventional.
  Optimistic but pragmatic.
Reaching Millennials
      Eliminate Ambiguity.
 Think of Time as 24/7 Resource.
    Combine Work with Play.
      Make it Worthwhile.
        Handle with Care.
     Play to Their Strengths.
          Group Think.
“Our generation isn’t about
  sex, drugs or violence.
   It’s about technology,
  discovery and coming
   together as a nation.”
     Mikah Griffin, 17, 1999
Keep it
   Real
Be Authentic - Friday 3:45pm Breakout
Connect
Educate
Download Session PDF
    #1 Go to www.targetx.com
         click iThink Blog
     click Slide Presentations

#2 Go to www.slideshare.net/targetx

 #3 Email me kallay@targetx.com
Your Bookshelf
Media and Resources
                     Did You Know? Video
     http://www.youtube.com/watch?v=PHmwZ96_Gos&feature=related


                          Web 2.0 Video
            http://www.youtube.com/watch?v=6gmP4nkeOE0E


                   Pew Internet Research
http://www.pewinternet.org/Reports/2010/Social-Media-and-Young-Adults.aspx
Mommy Tell My Professor He’s Not Nice
http://www.sptimes.com/2006/06/19/State/Mommy__tell_my_profes.shtml


A Generation Serves Notice; It's a Moving Target
              http://query.nytimes.com/gst/fullpage.html?
            res=9D0CE7D9123FF931A15752C0A9609C8B63


                    facebook grows up
              http://www.newsweek.com/id/32261/page/2
YouthQuake (Millennial Values in Work)
http://www.businessweek.com/magazine/content/08_03/b4067000290367.htm?
                   chan=magazine+channel_top+stories


              Scenes From A Culture Clash
      http://www.fastcompany.com/magazine/102/culture-clash.html


            Get The Best Out Of Millennials
       http://www.adage.com/talentworks/article?article_id=124891
The Millennials are Coming
http://www.cbsnews.com/stories/2007/11/08/60minutes/main3475200.shtml


   Employee Evolution - Millennials at Work
                  http://www.employeeevolution.com/


                   TargetX iThink Blog
                      http://.targetx.com/ithink
Want More? Read Our Blogs:




        TargetX Blog at www.targetx.com/ithink/
Free on Friday Webcasts




     Free On Friday Webcasts   Watch Past Webcasts
Download Session PDF
    #1 Go to www.targetx.com
         click iThink Blog
     click Slide Presentations

#2 Go to www.slideshare.net/targetx

 #3 Email me kallay@targetx.com
?
So what does it all mean?
Connecting with Your
 Millennial Members       Text




                  SEE 2010 Nashville
 Jeff Kallay, VP Consulting “Apostle of Authenticity”

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Millennials SEE 2010

  • 1. Connecting with Your Millennial Members Text SEE 2010 Nashville Jeff Kallay, VP Consulting “Apostle of Authenticity”
  • 2. Manage the Expectations 15 American Generations 4 Cycles = 4 Stage/2 Stroke Generation X Millennials Chase the goal not the technology Discussion and Media Resources
  • 4. “In America, each generation is a new people.” Alec de Tocqueville, 1830
  • 5.
  • 6.
  • 7. 4 Number of books by Howe and Strauss Generations, 13th Gen, The Fourth Turning and Millennials Rising LifeCourse Associates www.lifecourse.com
  • 8. 4 - Number of books by Howe and Strauss Generations, 13th Gen, The Fourth Turning and Millennials Rising LifeCourse Associates www.lifecourse.com
  • 9. 3 Number of books by Howe and Strauss Millennials Rising, Millennials Go to College and Millennials and the Pop Culture LifeCourse Associates www.lifecourse.com
  • 10. 3 - Number of books by Howe and Strauss Millennials Rising, Millennials Go to College and Millennials and the Pop Culture LifeCourse Associates www.lifecourse.com
  • 11. 4 Number of Generations Colliding in the Workplace Silent, Boomers, Xers and Millennials LifeCourse Associates www.lifecourse.com
  • 12. 23.4 Average Number of Years of American Generations Howe and Strauss
  • 13. 15 American Generations (19 New World) Howe and Strauss
  • 14. 4 Number of Generational Cycles and Number of Generations Per Cycle Howe and Strauss
  • 15. Revolutionary Cycle Name + Birth Years Awakening + 1701-1723 Liberty + 1724-1741 Republican + 1742-1766 Compromise + 1767-1791
  • 16. Civil War Cycle Name + Birth Years Transcendental + 1792-1821 Gilded + 1822-1842 Progressive + 1843-1859
  • 17. Great Power Cycle Name + Birth Years Missionary + 1860-1882 Lost + 1883-1900 G.I. + 1901-1924 Silent + 1925-1942
  • 18. Millennial Cycle Name + Birth Years Boomer + 1943-1960 X + 1961-1981 Millennials + 1982-2000/01 15th (Homeland or iGeneration) + 2000/01-20??
  • 19. 4/2 4 Stage/2 Stroke Per Cycle The Fourth Turning Howe and Strauss
  • 20. Revolutionary Cycle Name + Birth Years = Description Awakening + 1701-1723 = Idealist Liberty + 1724-1741 = Reactive Republican + 1742-1766 = Civic Compromise + 1767-1791 = Adaptive
  • 21. Civil War Cycle Name + Birth Years = Description Transcendental + 1792-1821 = Idealist Gilded + 1822-1842 = Reactive Progressive + 1843-1859 = Adaptive
  • 22. Great Power Cycle Name + Birth Years = Description Missionary + 1860-1882 = Idealist Lost + 1883-1900 = Reactive G.I. + 1901-1924 = Civic Silent + 1925-1942 = Adaptive
  • 23. Millennial Cycle Name + Birth Years = Description Boomer + 1943-1960 = Idealist X + 1961-1981 = Reactive Millennials + 1982-2000/01 = Civic 15th (Homeland or iGeneration) + 2000/01-20?? = Adaptive
  • 24. 4 Stage / 2 Stroke Idealist Idealist birth Civic Reactive Reactive birth Adaptive Civic Civic birth Idealist Adaptive Adaptive birth Reactive Repeat
  • 25. Each Generation Rebels against the elder-built world and against the generation before it. (Think X>Boomer and Millennial>X) Redirects society towards its own inclinations.
  • 26. Each Generation 1. Solves the problems facing the prior youth generation (Millennial>X) 2. Corrects for the behavioral excess it perceives in current midlife generation (Millennial>Boomer) 3. Fills the social role being vacated by the departing elder generation (Millennials>G.I.)
  • 27. Each Generation Is shaped by their surroundings and by the generations with which they interact. While being born becomes history, and as they age they make history.
  • 28. Types of History Social Moment - a brief period of time when people perceive historical events to radically alter their social environments. 1. Secular Crisis - when society focuses on reordering the outer world of institutions and social behavior. 2. Spiritual Awakening - when society focuses on changing the inner world of values and personal behavior.
  • 29. Repeating in America 1. Idealist - encounters a spiritual awakening in rising adulthood and a secular crisis entering elderhood. 2. Reactive - encounters a spiritual awakening entering youth, and a secular crisis entering midlife. 3. Civic - encounters a secular crisis entering rising adulthood, and a spiritual awakening entering elderhood. 4. Adaptive - encounters a secular crisis entering youth, and a spiritual awakening entering midlife.
  • 30. “A generation that can sneakily trump boomer X narcissism and millennial entitlement.” Jeff Gordiner, “X Saves the World: How Generation X Got the Shaft but Can Still Keep Everything from Sucking”
  • 31.
  • 32.
  • 33. About Generation X Born and raised as independent latch-key kids. Sexual Revolution, Watergate, Vietnam, Gay Rights, High Divorce Rate, Recession and Woman’s Movement peppered their youth. Demonized by Hollywood: Rosemary’s Baby, The Exorcist, Taxi Driver, Pretty Baby and The Omen.
  • 34. About Generation X Playing to win by half expecting to lose. Accepting wide gaps between personal outcomes and sex roles. Proud of their ability to cut through the hype.
  • 35. About Generation X Becoming cautious in family life and gradually mellowing in personality. Dedicated to starting and maintaining stable families, something their Silent generation parents did not.
  • 36. Mommy Many Generation X women are chosing not to return to work after they have children. ABC News Special Report “The Mommy Wars”
  • 37. 1988 2004
  • 38. Millennial Largest, most wanted, most watched over and most diverse generation in American history. Howe and Strauss “Millennials Rising”
  • 39.
  • 40. The Three “Kaitlins” Kaitlin Caitlin Kate Lynn
  • 41. 3.6 Average birthrate of Millennials (in millions) Howe and Strauss “Millennials Rising”
  • 42. 76 Million Millennials (vs. 72 million Boomers and 42 million Xers) Howe and Strauss “Millennials Rising”
  • 43. $50k Parents willing to pay for an ovum from an attractive, high IQ, female at a top university Howe and Strauss “Millennials Rising”
  • 44. 50% Increase in amount of stuff in weight in average American homes vs. 20 years ago US News and World Report, 2008
  • 45. 87% College freshmen who have never shared a room with a sibling Chronicle of Higher Education, November 2009
  • 46. About Millennials 35% are non-white (and Latino). 1 in 5 have an immigrant parent, 1 in 10 have a non-citizen parent. Largest separation in wealth in American history.
  • 47. About Millennials Celebrated, cherished and protected. Celebrated by Hollywood: Three Men and Baby, Baby Boom, Mr. Mom and Disney princesses. Empowered females. Bike helmets, car seats, nanny cams and more.
  • 48. About Millennials Raised by attached parents. “Helicopter Parents” or “Blackhawks” transitioning to “Stealth.” Parents are “Best Friends” and co-purchasing. Conservative. Or Conventional?
  • 49. About Millennials Team Oriented. Task Oriented. Civic Oriented. (not in march on D.C. way) Want to achieve high standards set for them. Feel that they have already “paid their dues.”
  • 50. X and Millennial You are no longer in control of message or media. They are in control. They want authenticity and simplicity. Stories render authenticity.
  • 51. X and Millennial To connect with these generations you cannot talk at, you must talk with. You must give them the tools to create their own stories, memories and experiences.
  • 52. Who is Next? 15th Homeland or iGeneration 2000/2001-?
  • 53.
  • 54.
  • 55. 5000 Marketing messages your members are assaulted by each day Adweek November 2006
  • 56. 90% Consumers who trust word of mouth, vs. traditional advertising Adweek November 2006
  • 57. 400+ facebook Social Networks (in millions) USA Today February, 2010
  • 58. 35+ 50% of facebook users USA Today February, 2010
  • 59.
  • 60. :60 Amount of time 17-25 year olds spend on website OneStat 2008
  • 61. 3 Number of clicks visitors will spend to find what they want on a website OneStat 2008
  • 62. 95% 18-25 Year Olds who are “Big” texters (200+ text messages a day) Pew Internet and CNN Special Report
  • 63. 4.1 Billion - Daily Text Messages Pew Internet
  • 64. 85% Prefer email over phone Reachon.com 2008
  • 65. 40% Check their email in bathroom using PDA Reachon.com 2009
  • 66. 34% 50 years and older that use wireless Pew Internet 2010
  • 67. 63% 30-49 year olds that use wireless Pew Internet 2010
  • 68. 81% Millennials that use wireless Pew Internet 2010
  • 69. Reaching Millennials Special. Paid their dues. Best friends with parents. Talk with, not at. Global. Conventional. Optimistic but pragmatic.
  • 70. Reaching Millennials Eliminate Ambiguity. Think of Time as 24/7 Resource. Combine Work with Play. Make it Worthwhile. Handle with Care. Play to Their Strengths. Group Think.
  • 71. “Our generation isn’t about sex, drugs or violence. It’s about technology, discovery and coming together as a nation.” Mikah Griffin, 17, 1999
  • 72. Keep it Real Be Authentic - Friday 3:45pm Breakout
  • 74. Download Session PDF #1 Go to www.targetx.com click iThink Blog click Slide Presentations #2 Go to www.slideshare.net/targetx #3 Email me kallay@targetx.com
  • 76. Media and Resources Did You Know? Video http://www.youtube.com/watch?v=PHmwZ96_Gos&feature=related Web 2.0 Video http://www.youtube.com/watch?v=6gmP4nkeOE0E Pew Internet Research http://www.pewinternet.org/Reports/2010/Social-Media-and-Young-Adults.aspx
  • 77. Mommy Tell My Professor He’s Not Nice http://www.sptimes.com/2006/06/19/State/Mommy__tell_my_profes.shtml A Generation Serves Notice; It's a Moving Target http://query.nytimes.com/gst/fullpage.html? res=9D0CE7D9123FF931A15752C0A9609C8B63 facebook grows up http://www.newsweek.com/id/32261/page/2
  • 78. YouthQuake (Millennial Values in Work) http://www.businessweek.com/magazine/content/08_03/b4067000290367.htm? chan=magazine+channel_top+stories Scenes From A Culture Clash http://www.fastcompany.com/magazine/102/culture-clash.html Get The Best Out Of Millennials http://www.adage.com/talentworks/article?article_id=124891
  • 79. The Millennials are Coming http://www.cbsnews.com/stories/2007/11/08/60minutes/main3475200.shtml Employee Evolution - Millennials at Work http://www.employeeevolution.com/ TargetX iThink Blog http://.targetx.com/ithink
  • 80. Want More? Read Our Blogs: TargetX Blog at www.targetx.com/ithink/
  • 81. Free on Friday Webcasts Free On Friday Webcasts Watch Past Webcasts
  • 82. Download Session PDF #1 Go to www.targetx.com click iThink Blog click Slide Presentations #2 Go to www.slideshare.net/targetx #3 Email me kallay@targetx.com
  • 83. ? So what does it all mean?
  • 84. Connecting with Your Millennial Members Text SEE 2010 Nashville Jeff Kallay, VP Consulting “Apostle of Authenticity”